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Facility Management

In: Business and Management

Submitted By labrujuladorada
Words 946
Pages 4
FM in Turbulent Times

Prof.dr. Jan Chr. van Dalen

What is FM
• Classic view: FM is focussed on real estate (buildings + environment) and related issues (e.g. cleaning, catering); • Resource view: FM is focussed on resource processes (e.g. human resources, material resources, customer resources, financial resources); FM dealing with resource markets; • Integrative view: FM is the multidiscipline based on the integration of 3 disciplinairy management fields: Resource Management, Service Management, Hospitality Management.

FM resources
• • • • • • • Human resources Material resources Information resources Financial resources Market resources Production & Logistics resources Development resources (Innovation)

FM andHospitality Management
• The art of welcoming • The conditioning of behaviour • The conditioning of navigation

3 Strategic FM Challenges
• What is the dominant orientation of your organization: enabling or making (facilitating or producing)? • Did your FM make the step from supporting to enabling (from reactive to pro-active)? • Did you make the next step in positioning FM: from facility management to enabling leadership (from marching along the choosen road to marking the shining path)

The strategic choices
• Facility or make • Example Health care • Take hospitals:
– Healing patients – Or – Enabling medical professionals to execute medical interventions

Context: what is the world around FM
Social Economic: a New Economy Geo-Political: The world is not enough Geo-Political: shifting power positions Political-Administrative: relationship business vs. state • Turbulence by crisis • Changing Governance systems • Limited tenability of current models • • • •

New Economy disintermediated prosumption multiformity networks/chains ICT


changing economic landscape

demand driven


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