Factor Affecting Employee Motivation

In: Business and Management

Submitted By b0rja
Words 7427
Pages 30
‫اﻟﻤﺆﺗﻤﺮ اﻟﻌﺮﺑﻲ اﻟﺴﻨﻮي اﻟﺨﺎﻣﺲ ﻓﻲ اﻹدارة‬

‫اﻹﺑﺪاع واﻟﺘﺠﺪﻳﺪ‬ ‫دور اﻟﻤﺪﻳﺮ اﻟﻌﺮﺑﻲ ﻓﻲ اﻹﺑﺪاع واﻟﺘﻤﻴﺰ‬

‫ﺷﺮم اﻟﺸﻴﺦ – ﺝﻤﻬﻮرﻳﺔ ﻡﺼﺮ اﻟﻌﺮﺑﻴﺔ‬
‫72-92 ﻥﻮﻓﻤﺒﺮ )ﺗﺸﺮﻳﻦ ﺛﺎن( 4002‬ ‫-‬

‫‪Significant conditions in Employees‬‬ ‫‪Empowerment: the Case of Jordanian‬‬ ‫‪four Star hotels‬‬

‫د. ﻳﺤﻴﻰ ﻡﻠﺤﻢ‬ ‫ﺟﺎﻣﻌﺔ اﻟﻴﺮﻣﻮك‬ ‫اﻟﻤﻤﻠﻜﺔ اﻷردﻥﻴﺔ اﻟﻬﺎﺵﻤﻴﺔ‬


Abstract Data from 95 frontline hotel employees in 10 four star hotel in Jordan show strong association between three significant conditions (communication and information-flow, incentives, and knowledge and skill) and employee empowerment. The findings in this research suggest that communication and information-flow, incentives, knowledge and skill and autonomy among hotel service-employees may have a direct and strong impact on the empowerment of hotel service employees. These four conditions accounted for significant variation in the levels of employee empowerment in four star hotels in Jordan. Levels of empowerment seem to further impact the level of employee job satisfaction indicating a significant association. Implications for future research and for management practice are discussed. Introduction In a competitive environment in which organizations must be faster, leaner, provide better service quality, be more efficient, and more profitable, an empowered and proactive service worker is thought to be essential (Bowen and Lawer, 1992; Fulford and Enz, 1995; Bowen and Lawler, 1995). However, delegation of authority for a long period of time in the past, dominated the management field. In fact, this view changed into the “empowerment” concept as mentioned by Kocel (1998). It covers the participation and delegation of authority along with the motivation of the employees. Managers began to prefer a style, which liberates the creative and innovative “energies” and potentials of employees while benefiting

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