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Factors Influencing Quality Management in an Organization

In: Business and Management

Submitted By afbxlove
Words 9453
Pages 38
EVALUATING QUALITY MANAGEMENT IN UNIVERSITY DEPARTMENTS Abstract

Purpose Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK.
Methodology Drawing on relevant literature, the authors develop a quality audit tool that incorporates all key components of effective quality management programmes and apply it to a single UK case study department.
Findings The findings suggest that the potential for quality enhancement is determined by the manner in which the evaluation is conducted and subsequent change implemented. Perhaps unsurprisingly there is currently an emphasis on internally derived quantitative data and there is potential to enhance the management of the quality of HE programmes.
Research Limitations/Implications This article has concentrated on the development of the quality audit tool and tested this within one UK department. Work is underway to now test the tool on an international basis.
Paper type Research paper
Key Words quality, higher education

EVALUATING QUALITY MANAGEMENT IN UNIVERSITY DEPARTMENTS

Introduction

In many countries and many cultures, the issue of quality management has been firmly on the agenda of higher education institutions for quite some time. Higher education for the masses and a growing climate of increasing accountability (Oldfield and Baron, 1998, Eriksen, 1995) are frequently cited as the rationale for a greater emphasis on quality. Accordingly there has been a good deal of research into the subject of quality in higher education, with well-recognised contributions from all corners of the globe1. Within the UK there are particular environmental forces...

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