IT HELP
IT Services ITD
Student Support
2012 / 2013
IT Services ITD
Student Support
Computer Laboratory Attendants are located in ITD managed PC Rooms.
They ensure the smooth running of the PC Rooms and are your life line when having problems with printing, email or accessing software programs!
Student Computing IT Manual on the computer desktop has links to useful information Web Address: www.ul.ie/ITD
IT HELP Booklet: This quick beginners IT guide for new students on the computer desktop has links to useful information
Web Address www.ul.ie/ITD
Student Portal/Notice Board web link to access Lecturers Notes and Exam Papers: https://sharepoint.ul.ie/SiteDirectory/ Students/default.aspx
Student Computer problems Email:
ITSS@ul.ie
Failing PIN Numbers: Email: saa@ul.ie
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Location of ITD
Managed PC Rooms
Location
# PCs
Type of Access
Kemmy Business School
KB1-21A
ITD 30
Bookable
KB1-21B
ITD 30
Bookable
KB1-10
28
Restricted (Postgrads and Staff )
KB1-11
18
Restricted (Postgrads and Staff )
KB1-22
25
Trading Room
Schuman Building
S1-19
ITD 30
S2-04
45
Bookable
Restricted
CSIS
CS3-005b
30
Restricted (Psychology)
Engineering Research Building
ER0-009
30
Restricted (Journalism Students)
Schrodinger Building
SR2-031
30
Restricted (Education)
SR2-032
35
Restricted (Design & Manufacturing Technology)
SR3-005b
30
Restricted (Design & Manufacturing Technology)
PESS Building
PESS PC Room
30
Restricted (PESS Students)
Health Sciences Building
HSG- 006
28
Restricted Users
HSG -007
40
Restricted Users
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Location of ITD
Managed PC Rooms
Location
# PCs
Type of Access
Library & Information Services (LIS Building)
LISB
*ITD 160
LISB
*ITD 12
Language
LC1-002
Open Access
Restricted ( Post Grads and Staff)
Building
21
Restricted (LCS)
LC1-016
23
Restricted (LCS)
LCB-012
23
Restricted (Humanities—Postgrads)
Main University Building
AM-061
*ITD 30
Restricted (Mech & Aero & Bio Med Engineering)
A0-060-A
*ITD 34
Bookable for all classes
A0-060-B
*ITD 30
Bookable for all classes
A0-060-C
*ITD 52
Open Access
A1-084-A
*ITD 37
Bookable for all classes
A1-084
*ITD 24
Restricted (Postgrads and Staff )
A1-089
*ITD 30
Bookable for all classes
E1-020
*ITD 30
Restricted (Postgrads )
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Your Computer Account has been created at time of Enrolment
UserName:
Your UL ID Number
Password New Students : Your date of Birth
(e.g. 17Jan1989)
(note upper case letter J for month)
Go to any PC Room
Log on with your User Name and Password and carry out the following steps:
Step 1—Change your Password if not done on-line during enrolment
Step 2—Create your UL Email Account if not done on-line during enrolment
Step 3—Connect to a Printer & Activate your
Print Account
Step 4—Register Modules for Semester
Week 1
Step 5—Your Computer Account Information
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Step 1: How to Change your PC A/C Password
IF NOT already done on-line during enrolment
Hold down the Ctrl, Alt and Delete keys on your keyboard together. User Name:
Password:
Type your ID Number
Type in your Password
New Students Password is Date of Birth
(e.g. 17Jan1989) N.B. Note Upper Case letter for month and no spaces.
Click OK
A message will appear telling you that your password has expired. Simply click OK.
You now need to enter your old password – for
New Students this is your Date of Birth (e.g. 17Jan1989)
Enter your new password and then re-enter to confirm. It is important for you to include both upper case and lower case characters, special characters and numbers in your password
e.g. N3wP4ssW*rd. (Note you must have a minimum of 8 characters) You cannot use any of your last 10 passwords. Click OK
New Self Service Password Reset
Once you have changed your initial (Date of Birth) password, register NOW at https://passwordregistration.ul.ie so you can reset your password, if you forget it, on or off campus.
Log on with your ID in the format ul\youridnumber and answer at least 3 of 5 questions.
If you forget your password you can reset it by answering the same questions at https://passwordreset.ul.ie
Forgotten Password: Go to Swipe PC & follow instructions
If passwords are not changed within 365 days they expire!
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Step 2: UL Email Account
Go to https://outlook.com/owa or
My Mail link in Student Portal (default web site when logging on to UL PCs)
Type in your email address in this format
IDNumber@studentmail.ul.ie
e.g. 0712345@studentmail.ul.ie
Password: UL Network Password** New students must personalise their PC Account Passwords first.
See Step 1
The first time you access your Outlook Live email account, you are required to activate the account. When you login, full instructions are available on the screen.
NB See the web link below for detailed instructions on how to activate your Email Account
Benefits: Microsoft Outlook Live provides you with a 10GB mailbox and email is now available through the same login interface, both on and off campus.
Benefits: Your new email login details (Windows
Live ID) also give you automatic access to 25GB of online storage called Skydrive. Skydrive is an online place to save, access and share documents
Additional email information is available on web
http://www2.ul.ie/web/WWW/Services/
Information_Technology_Division/
Student_Computing/Student_Email
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Step 3: Connect to a Printer &
Activate your Print Account
All new users have a print a/c balance of €1
Cost of Printing per page
B/W = 7 Cent and Colour = 25 Cent
Printers are set by default to duplex
Click on Start Button, choose Run
Type \\Payprint64 and click OK for a full list of Mono and Colour Printers.
Double click on a printer. The printer will add to your list of available printers
Activate your Print Account by printing one page from Microsoft Word - Click on
File, choose Print and click OK
Print Account Information web link Icon on Desktop to
https://payprint64.ul.campus:2941/webtools/start.html/
Log in with your ID Number & Password.
More Print Credit can be purchased online https://online.ul.ie/OnlinePrintPayments.htm (minimum of €10 required) or from the Print
Room (E1-005)
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Step 4: Register Modules for Semester
PC Account Password gives access to module registration web site
PIN Number for new students is set by default to
9999 and this also gives access to module registration web site
Log onto www.si.ul.ie Week I to register for classes and modules of your Programme of Study.
Registration of modules has to be completed
Week 1 of both Semesters
Instructions available on the Student
Academic Administration web site.
Any problems email saa@ul.ie
Step 5: Your Computer Account
Every currently registered UL student is provided with a Computer Account for usage in a variety of clusters throughout the University.
Students can work on their files in C:\WorkArea of PCs (recommended). There are no backup / storage facilities on any PCs. All files are automatically deleted during nightly shutdown of systems.
Students should, prior to logging off from PC, save their files to USB Keys, Sky Drive or send as attachment to email.
Students are advised to save documents every 15 minutes and always make backup copies.
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Step 6: Laptops
Laptop clinics to help with network connectivity are held during semesters in
PC Area in Library every Tuesday,
Wednesday and Thursday from
2.30pm—3.30pm . Laptop information is available in Student IT Manual on web (link on PC Desktop) and Student Portal
(notification web page at log on)
Step 7: USB Memory Keys
Warning: It is recommended in the event of USB Keys being lost that Owner’s contact details are saved in a document
‘Owner’s contact details.doc’ in the base or root directory (not hidden in a folder)
Spell the word Owner with digit ZERO instead of the letter O and it will appear at the top of the listing of files
USB Memory Key Repair Clinics are held during semesters every Tuesday, Wednesday and Thursday in Library PC Area from
2.30pm - 3.30pm
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
Step 8: Remove USB Key/ Log off PC
Warning: ITD does not backup student data.
Always have backups!
Save your files to your USB Key before logging off
PC.
Do not forget to remove your USB key correctly from the computer when finished or data will be lost!
Click on icon
Click on text select “Stop”
Select your USB Key. Click ok.
USB Key can now be safely removed. Close.
“Unplug or Eject Hardware” and
Log Off PC:
If you do not log off, your PC Account is open to misuse
e.g. print funds used and emails sent from your email
Option One:
Close all open programs and windows, and do one of the following:
Hold down and keep held the CTRL key on your keyboard
Keeping the CTRL key held click the “Start button” and click on “Log Off Oxxxxxx”
Click Yes from the window in the middle of the screen and release the CTRL key or
Option Two:
Press the Ctrl, Alt, Delete (Del) buttons simultaneously. From screen that appears, click on Log Off. Yes.
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2012 / 2013
IT Services ITD Student Support
© Information Technology Division
Academic Year 2012/2013 