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Fedex Critical Inventory Logistics in Action

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Submitted By jene17
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FedEx Critical Inventory Logistics In Action: Wincor Nixdorf
Before FedEx Critical Inventory Logistics, Wincor Nixdorf had a service supply chain with unmanned storage facilities and limited visibility to parts inventory. Now the company has a cost-effective solution with real-time visibility to all locations that stock a needed part, automated delivery time and cost estimates for transportation from each location, and robust command-and-control features so technicians can count on delivery of repair parts whenever and wherever they need them.
Wincor Nixdorf understands that service after the sale is critical. When Wincor Nixdorf began requesting proposals for a service supply chain solutions provider, it was conducting inventory management using a manual process with little formal visibility to parts inventory. It managed service parts inventory in unmanned storage facilities, relying on manual processes and technicians to order, stock and transport needed parts. Matthias Thiele, Director of Logistics and Operations for Wincor Nixdorf, admits the company’s supply chain solution wasn’t ideal. “The former process was steered manually, and the visibility of the material flow was limited,” said Thiele. “The process meant we needed a higher spare part stock level in order to meet the customer service level agreements. If we don’t meet our agreements, we are penalised.”
FedEx helped Wincor Nixdorf optimise its service supply chain. Wincor Nixdorf wanted to get its new service supply chain up and running quickly. So FedEx Global Supply Chain Services proposed a phased startup that tapped into the FedEx Central Stocking Location in Memphis and the full network of Forward Stocking Locations. In just 30 days we established 22 inventory stocking facilities — outfitting many strategically located 24-hour FedEx Kinko’s Office and Print Centers® to provide round-the-clock

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