...Question 1: List the business processes displayed in the video. FedEx is a logistical service company employing 100 000 employees all around the world. They are specialised in transportation, e-commerce and business services. In order to be successful in their job they came up with a really efficient information system. We are now going to describe the different business processes shown in the video that retraces the entire journey of a package. 1. First a FedEx employee goes to the house of the customer and picks up the letter or the box the customer wants to send. The employee immediately scans the product so FedEx recognizes it. From this moment on and until the end of the process, FedEx will be able to know where each package is. When the pick-up tour ends, the truck goes to a sorting center to transfer the packages. 2. Once in the warehouse (called sorting center), all the packages need to be classified. Some of them are headed to the US; others are going to Europe or Asia for instance. First the package is put on a belt where it is measured (length, height, weight, volume) it tells FedEx how much to charge the customer for the shipping. Then the package goes under a scanner that reads the destination and puts the box in the right belt. If the machine cannot scan the box then the package is sorted out manually. 3. The third step is to put all the boxes in the right container and to fill it up at its maximum. The container is designed to fit in perfectly...
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...Recommendation FedEx is a logistical service company employing 100 000 employees all around the world. They are specialised in transportation, e-commerce and business services. In order to be successful in their job they came up with a really efficient information system. But there is also some problems what should be improved for their better perpous. Here are the recommendations for Fedex enterprise systems- 1. First of all, FedEx receives on the Internet complaints and criticisms about the last part of its shipping process: the delivery by hand. In December 2011, a video has created a buzz on the internet: it was showing a FedEx employee throwing a computer monitoring over a gate because nobody answered. Other customers are complaining about packaging left in unsecure places where it could have been stolen or next to a dog. Lastly some people have never received their order. This raises the question of the reliability and trust into the shipping, to the employees and FedEx itself this is far more important as the competition becomes very harsh: DHL, Chronopost EPS, UPS are rivals. 2. One of the solutions may be to work on the confidence between FedEx and its customers, and reinforce loyalty. The receiver should be aware of the future arrival of the package (date, time) and could leave another address just next to the real one where it could be left (at a neighbor’s, a close shop). 3. Another solution could be an incentive for employees according...
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...FEDEX CASE 1. List the business processes displayed in the video: 1. Federal express currier picks up a package 2. Currier scans the box to electronically alter FedEx that the package is in their hands 3. Packages are brought to a hub (a large FedEx warehouse) 4. Packages are unloaded onto a conveyer belt that carries to a scanner that weighs the boxes and measures the size. This tells FedEx how much to charge the customer for shipping. 5. Packages go to a multidirectional scanner, with 40 cameras that scans and inputs the label. Labels tells the scanner where the box is being shipped 6. Any package that can not be scanned is sorted manually 7. Packages are then diverted automatically (or manually for packages that are not able to be scanned) and pushed down slides to their respective locations to be put into cargo containers 8. Each cargo container is weighed and then loaded onto a plane 9. FedEx air control center routes the plane and monitors flying conditions 10. Packages are still being monitored here 11. Plane lands, packages go to another sorting center 12. Packages are put on a truck and delivered to your door 2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? The information systems shown in the video are: * Management Information System (MIS): The FedEx system is set up to track packages at each point in their delivery process...
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...Estrada v. Fedex Ground Package System, Inc., 154 Cal. App. 4th 1 (2d Dist, 2007) CASE ISSUE This lawsuit was originally filed in Los Angeles County Superior Court in 1999 with allegations that single-route FedEx Ground delivery drivers, Anthony Estrada, Jeffrey Morgan, Harvey Roberts among others, were incorrectly categorized as independent contractors with the company. The suit also alleged that the drivers were unfairly required to pay over a million dollars in out of pocket “operating expenses” to perform their job. Operating expenses for the drivers included all fuel, taxes, worker’s compensation insurance and regular maintenance of the delivery trucks as well as the cost of uniforms. Under the operating agreement, FedEx believed the drivers were independent contractors and not employees. The underlying issue of the case is that the FedEx drivers believed they should be properly classified as employees which would allow them to receive reimbursement for their expenses that FedEx would be required to provide. DECISION OF THE COURT After initial filing in the court, this case was turned into a class action lawsuit. After several appeals by FedEx Ground Package Delivery System Inc., this case finally ended in 2007 with the Second District Court of Appeal in California affirming the lower court’s decision that current and former drivers were not independent contractors but employee’s. The court also issued a certification order and affirmed the plaintiffs' right to recover...
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...4 5 6 7 8 9 10 11 12 FedEx Corporation Honda Motors Virgin Toyoko Inn Group PowerGen Kao Corporation Continental Caterpillar Metro Grupo Elektra Lego Mindstorms Shell and Billiton 13 14 15 16 17 18 LoJack and Micrologic Proteome Systems Swatch Ducati Chicago Museum Trilogy University 647 663 680 702 709 721 738 755 773 778 795 803 818 827 847 854 872 883 892 901 909 928 19A Cap Gemini Sogeti 19B Cap Gemini Sogeti 20 21 22 Kentucky Fried Chicken Cirque du Soleil Nike and the University of Oregon 933 case 1 FedEx Corporation: Structural transformation through e-business By Ali F. Farhoomand and Pauline Ng1 Case 1 [FedEx] has built superior physical, virtual and people networks not just to prepare for change, but to shape change on a global scale: to change the way we all connect with each other in the new Network Economy. (1999 Annual Report) [FedEx] is not only reorganizing its internal operations around a more flexible network computing architecture, but it’s also pulling-in and in many cases locking-in customers with an unprecedented level of technological integration. (Janah and Wilder, 1997) its inception 1973, Federal Express Since express deliveryincompanytransformed logisCorporation (‘FedEx’) had itself from an to a global tics and supply-chain management company. Over the years, the Company had invested heavily in IT systems, and with the launch of the Internet in 1994, the potential for further integration of systems to provide services throughout...
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...FedEx FedEx is a company that provide logistical service. The company is well-known for transportation, e-commerce and business services. Reason behind succeed of the FedEx company has always been efficient information system. The business process will be discussed in the section of How FedEx deliver parcels. Company Mission and Goals “FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related business services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards (FedEx, n.d.).” Company History According to FedEx, the company was originally founded by Frederick W. Smith; known as the chairman, president, and CEO of FedEx Corp. In 1965, it was during the process of writing the term paper; Smith got the ideal for FedEx. His term paper discusses leading organisations’ problem in the information technology sector. He also stressed on the point where most airfreight shippers did badly delivering urgent shipments because relying on passenger route systems. To solve the problem, Smith proposed a specific system to deliver time-sensitive shipments. On the...
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...fourteen small jets at its disposal, FedEx today has more than 560 aircrafts – making them the largest all-cargo air fleet in the world. The total daily lift capacity of their fleet exceeds 26.5 million pounds. Within 24 hours it travels approximately 500,000 miles. With the 2.5 million miles the FedEx Express couriers log a day; it is equivalent to 100 trips around the earth. A need that already has been identified rarely provides companies with big business opportunities. The greatest opportunities arise when you detect a completely new need that your customers didn’t even recognize themselves until you offered a solution to them. That is the success story of FedEx with its overnight delivery system. The company was named “Federal Express” because of the intended associations with the word “Federal” since it expressed an interest in nationwide economic activity. Another trace to the name is the proposed contract with the Federal Reserve Bank, which the company hoped to attain at that time. Although the proposal was denied, the name “Federal Express” was chosen since Smith believed it was a particularly good one for their purposes. It draws public attention to the business and facilitates name recognition. While the ability to identify an unidentified need provides a great business opportunity, it tends to remain useless if a company fails to come up with a new and innovative way of meeting it. The delivery of a new service can be quite tricky. FedEx solved it brilliantly by its hub-and-spoke...
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...discuss and analyze structural transformation of the FedEx corporation through e- business by using different strategic perspectives presented during the course Strategy- Process, Content, Context. Firstly, I will present the brief history timeline of the FedEx Corporation with the main highlights that are important for my discussion. Then in the part Business level strategy I will try to explain how the company related their business with its environment. From its very beginning in 1973, FedEx had transformed itself from the express delivery company to a global logistics and supply- chain company and invested a lot of money into the IT systems1, which in my opinion implies outside- in perspective. Corporate level strategy part deals with the diversification of the FedEx in order to become more than just a express delivery company. Taking into account the international context of the company I will discuss the global convergence perspective and how FedEx positioned itself there. The international context part will discuss how FedEx expanded globally and how FedEx positioned itself under the Global convergence perspective. History of the FedEx Corporation2 Federal Express Corporation was founded in 1971...
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...IS used in FDX What is information systems: Information system is defined by different ways but they are all in the same field. Information system is a collection of hardware, software, data, people and procedures that are designed to generate information that supports the day-to-day, short-range, and long-range activities of users in an organization. Information system is a very wide field that is divided in different types, to fulfill business’s variety of requirements for information, which are: Executive Support Systems, Management Information Systems, Decision Support Systems, Knowledge Management Systems, Transaction Processing Systems, and Office Automation Systems. · Firstly, the Executive Support Systems ("ESS") is designed to help senior management make strategic decisions. It gathers analyses and summarizes the key internal and external information used in the business. · Secondly, Management Information Systems ("MIS") is mainly concerned with internal sources of information. MIS usually take data from the transaction processing systems and summarize it into a series of management reports. · Thirdly, Decision Support Systems ("DSS") are specifically designed to help management make decisions in situations where there is uncertainty about the possible outcomes of those decisions. DSS comprise tools and techniques to help gather relevant information and analyze the options and alternatives. DSS often involves use of complex spreadsheet and databases to create "what-if"...
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...FedEx Corporation FedEx Corporation - "FedEx", introduced express delivery to the world in 1973, and remains the world's largest express transportation company. Today, over 280,000 employees worldwide serve more than 220 countries and territories across the globe with a fleet of 669 aircraft, more than 75,000 vehicles to deliver more than 6.5 million packages per day. FedEx Express FedEx Express, a wholly owned company of FedEx, is divided into five global regions: • Asia Pacific (APAC) • Canada • Europe, Middle East, Indian Subcontinent and Africa (EMEA) • Latin American and the Caribbean (LAC) • United States The EMEA region is divided geographically into four operational areas: • Central and Eastern Europe • The Middle East, Indian Sub-Continent and Africa • Northern Europe • Southern Europe FedEx EMEA, responsible for activities in 123 out of the more than 220 countries and territories served by FedEx. IT Milestones Of FedeX Last Updated : 27/04/2011 http://www.fedex.com/de_english/about/story.html |1973 | |Federal Express establishes operations. | |On the first night of continuous operation, 389 employees and 14 Dassault Falcon jets deliver 186 packages to 25 U.S. cities. | |1979...
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...IS used in FDX What is information systems: Information system is defined by different ways but they are all in the same field. Information system is a collection of hardware, software, data, people and procedures that are designed to generate information that supports the day-to-day, short-range, and long-range activities of users in an organization. Information system is a very wide field that is divided in different types, to fulfill business’s variety of requirements for information, which are: Executive Support Systems, Management Information Systems, Decision Support Systems, Knowledge Management Systems, Transaction Processing Systems, and Office Automation Systems. Firstly, the Executive Support Systems ("ESS") is designed to help senior management make strategic decisions. It gathers analyses and summarizes the key internal and external information used in the business. Secondly, Management Information Systems ("MIS") is mainly concerned with internal sources of information. MIS usually take data from the transaction processing systems and summarize it into a series of management reports. Thirdly, Decision Support Systems ("DSS") are specifically designed to help management make decisions in situations where there is uncertainty about the possible outcomes of those decisions. DSS comprise tools and techniques to help gather relevant information and analyze the options and alternatives. DSS often involves use of complex spreadsheet and databases to create...
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...Accounting Information Systems ACC 210 August 30, 2012 Michael Wells FedEx Corporation is one of the leading logistics service companies in the world. As its global presence increases and technology becomes more accessible and powerful, FedEx must stay ahead of the curve to keep customers satisfied, and competitors on their toes. In the past 10 years FedEx has made much progress in automating many of their information systems such as invoicing and accounts receivable. They also led the industry in providing online services to their customers, and high-speed mobile devices to their couriers. One of their most notable technological advances was their development of DirectLink. FedEx created DirectLink, a powerful electronic data interchange (EDI) enabling software, to allow customers to download invoices, create reports, export data, and remit payments. Customers can still pay their bills online, over the phone or the traditional way by mailing in payments; however, FedEx encourages customers to sign up for DirectLink because of many advantages it offers (FedEx, n.d.a). DirectLink allows customers to download bills, remit payments online and manage their own account, which is extremely efficient for the customers and the company. For one, electronic invoicing allows FedEx to save money on printing and postage costs. Electronic payments also save time and create less manual work for the company. The AIS validates records and processes payments. With...
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...History The modern air and ground express industry was pioneered with the founding of Federal Express in 1971; the corporation was created in 1998 as FDX Corporation and became FedEx Corporation in January 2000. Headquarters Memphis, Tenn. Principal Officers Frederick W. Smith, Chairman, President and CEO Robert B. Carter, Executive Vice President, FedEx Information Services and CIO T. Michael Glenn, Executive Vice President, Market Development and Corporate Communications Alan B. Graf Jr., Executive Vice President and CFO Christine P. Richards, Executive Vice President, General Counsel and Secretary NYSE Listing FDX (since December 1978) FY09 Revenue (Consolidated Information for all FedEx Companies) $35.5 billion Workforce More than 275,000 team members worldwide Average Daily Volume More than 7.5 million shipments for express, ground, freight and expedited delivery services Service Area More than 220 countries and territories, including every address in the United States fedex.com Over 20 million unique visitors monthly; more than 5.5 million package tracking requests daily and 19 million packages shipped via FedEx Ship Manager monthly. Operating Facilities Express: 1,083 stations; 10 air express hubs Ground: 32 ground hubs; over 500 pickup/delivery terminals Freight: Approximately 470 service centers Office: Approximately 2,000 locations Air...
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...FedEx: The World on Time Shipping, Logistics, and Supply Chain Management Indiana Wesleyan University Facilitator FedEx: The World On Time History of FedEx Today FedEx Corporation is the premier provider of shipping and information services worldwide. Headquartered in Memphis, Tennessee, the company functions under the motto "operate independently, compete collectively and manage collaboratively."(FedEx.com, 2011) By operating independently, each company can focus exclusively on delivering the best service for its specific market. In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers, which he viewed as economically inadequate. (FedEx.com, 2011) Smith wrote of the need for shippers to have a system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts and electronics. In August of 1971 following a stint in the military, Smith bought controlling interest in Arkansas Aviation Sales, located in Little Rock, Arkansas. Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to do the necessary research for resolving the inefficient distribution system. Thus, the idea for Federal Express was born: a company that revolutionized global business practices and now defines speed and reliability. Federal Express was so-named due to the...
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...Case 9 FedEx vs. UPS—Competing with Contrasting Strategies in China Fiona 11125231 Introduction FedEx and UPS are two U.S based logistics corporations which entered into China in the 1980s. However, both two companies adopted contrasting entry approaches. As for expanding strategies, FedEx adopted a forceful approach while UPS followed a conservative strategy till the late 1990s. With the improved business prospects in the Chinese logistics industry, the intensified rivalry between FedEx and UPS reached its peak gradually. Following Chinese entry into the World Trade Organization (WTO), FedEx and UPS continuously implemented various new services and agreements to grab Chinese logistics market. Obviously, these strategies helped both companies increase their revenues significantly so both companies expected to gain more market share in the future. Entering and Expanding Services Network At first, FedEx commenced its operation in China in 1984 by means of joint venture while UPS entered into China through an agent partnership relationship. FedEx partnered with multinational companies in China to build service network thus FedEx focused on building infrastructure and distribution centers in the first decade of its operations in China. Though joint venture provided FedEx with greater opportunities that are inaccessible through other strategies, it brought much higher investments and risks. On the contrary, an agent partnership relationship saved UPS from high risks. Unlike...
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