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Field Tech Notification Review

In:

Submitted By jedwardbaker
Words 964
Pages 4
Field Tech Notifications Review

ISSUE:
At the present time technicians in the field receive a wide range of notification formats from the SMC. For the SMC to continue to improve and grow as a professional organization, consistent high quality information must be provided in every notification. The goal is to provide field technicians with as much useful information as possible in a single consistently formatted text message. The only difference a field technician should notice when receiving a notification from the SMC should be the sender. At the present time this is not the case, examples are presented below.

TEXT MESSAGE RESTRICTIONS:
Text message restrictions vary depending on service provider, service plan, phone and several other variables. The majority of our users have Verizon phones and service and tests indicate that a single message can contain between 150 and 160 characters – this total includes Subject and Body text and distinguishes between Subject and Body putting the Subject text in parentheses. All additional information is deleted and no additional messages are transmitted.

REMINDER:
SMCP-004 and several emails from Rick instruct that NO SIGNATURE is to be applied to field tech notifications.

FORMAT:
This is the format for notifications to field technicians.

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Subject Format – [SITE] [TURBINE]
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EW-4 T21
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Body Format – FM[FAULTCODE(S)]-[TIME] [DESCRIPTION]
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FM297-17:25 Rep_Pitch_EmergencyRun
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Subject should contain the full

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