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In: Business and Management

Submitted By mom2allboys
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Johnson & Johnson Quality Management System
Debbie Marshall
GM588
Sunnid7296@comcast.net
February 19, 2012

Introduction

Johnson & Johnson (J & J) is a global pharmaceutical, medical device and home care product manufacturer that was founded in 1886. Johnson & Johnson has over 250 subsidiary companies operating in over 57 countries employing approximately 116,000 people. They sell varying products in over 175 countries worldwide and pharmaceutical sales alone for 2008 were approx. $24 billion. These products include various well known household brands such as Tylenol, Motrin, Band Aid, Johnson’s baby products, various health and beauty products.

Johnson & Johnson has always been known for their diversification, with separate divisions for consumer health & personal care product including women’s, baby, and oral as well as nutritional and over the counter products. The medical device and diagnostics division focuses on various surgical products, diabetes care, sports medicine, cardiovascular and diagnostics. The Pharma division has a variety of areas that they represent including: cardiovascular, immunology, oncology, pain management, gastrointestinal and many others.
Unfortunately, in the last few years Johnson & Johnson has been plagued by numerous recall and quality control issues within their McNeil division. These quality issues range from bottle design, dropper leakage to metal shavings appearing in products such as Sudafed, Tylenol and Motrin. Products that have been recalled have had a very negative impact on the profit margin of Johnson & Johnson. Currently they are at 55% less profits then they were showing in the year of 2008 before the recall started.

The Johnson & Johnson company philosophy and core values are: (http://jnj.com)
J&J Quality Management process that is currently in place:...

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