Organizational Culture
When you look into the Zappos organization you will dins their core values everywhere. They are not just words written in a company pamphlet of posted on a wall somewhere. The values and culture actually shows in their employees and customer service.
The ten family core values that Zappos bases its culture on are:
• Deliver WOW Through Service
• Embrace and Drive Change
• Create Fun and A Little Weirdness
• Be Adventurous, Creative, and Open-Minded
• Pursue Growth and Learning
• Build Open and Honest Relationships With Communication
• Build a Positive Team and Family Spirit
• Do More With Less
• Be Passionate and Determined
• Be Humble
At Zappos they believe that if you get the culture right everything like great customer service, building a great team, having passionate employees and customer will all happen on its own. At Zappos the culture all starts at the hiring process. The way that Zappos hires new employees contributes greatly to their culture. At Zappos a person has to go through two different sets of interviews. The first interview is done by the hiring manager and his or her team. What they look for in a person is relevant experience, technical ability, and fit within the team. The second interview is done by the Human Relation Department and they are only looking for a cultural fit
Organizational Culture of that person. If a potential employee doesn’t pass both interviews they are not hired. If a person is hired they will go through a four week training process. Two weeks of classroom training and two weeks on how to answer customer calls. What most intrigued me was at the end of training new employees are offered $2,000 plus time worked to quit. This ensures that Zappos gets employees that really are dedicated to working and staying with the company. This process ensures that Zappos gets an employee