Jenifer Bruni
Management Information Systems
Chapter 10 Key Terms & Review
Mr. Ronan
April 12, 2014
Chapter 10 Key Terms
Enterprise-wide knowledge is general-purpose, firmwide systems that collect, store, distribute, and apply digital content and knowledge.
Key-performance indicators [KPI] which are the measures proposed by senior management for understanding how well the firm is performing along any given dimension.
Virtual reality systems use interactive graphics software to create computer-generated simulations that are so close to reality that users almost believe they are participating a real-world situation.
Chapter 10 Review 1. Decisions may be structured, semistructured, or unstructured, with structured decisions clustering at the operational level of the organization and unstructured decisions at the strategic level. Structured are repetitive and routine, and they involve a definite procedure for handling them so that they do not have to be treated each time as if they were new. Semistructured, where only part of the problem has a clear-cut answer provided by an accepted procedure. Unstructured are those in which the decision maker must provide judgment, evaluation, and insight to solve the problem. Decision making can be performed by individuals or a group includes employees as well as operational, middle, senior managers. Senior executives face many unstructured decision situations, such as establishing the firm’s 5 or 10-year goals or deciding new markets to enter. Middle management faces more structured decision scenarios, but their decisions may include unstructured components. Operational management and rank-and-file employees tend to make more structured decisions. There are four stages in decision making: Intelligence, design, choice, and implementation. Intelligence consists of discovering, identifying, and understanding the problems