Submitted to: Sir. Fareedi

Submitted by: Mehvish Fatima

Roll number: 14E00019

Dated: 3-3-2016

HUMAN RESOUYRCE MANAGEMENT AT GOURMET FOODS

MAJOR PROBLEM:

• ABSENCE OF VIABLE ALTERNATIVE CANDIDATE to fill the position after the resignation of General Manager. Also lack of skilled labor/ Knowledge workers at Gourmet faulty hiring and no training.

SOLUTION: Mr. Nawaz Chathha the CEO of Gourmet Foods is not delegating any of his authority to capable Personnel. ” seldom relies on anyone for making key decisions” He needs to delegate his authority to his capable children. He should take services from ‘ Head Hunters’ to solve the imidiate need for capable General manager .Also the CEO needs to take services from Staff managers . (He can take help from agencies for recruitment)

• HIGH TURNOVER RATE AND WORK PLACE DEVIANCE among gourmet’s lower staff.

“Sales people did not deal with the customers politely, took too long or often appeared to be aloof of any customer queries”…..

• UNFAVORABLE PUBLICITY of Gourmet’s bakery: ‘ rat invasion’ incident at Karim Block outlet in Lahore

• LOW QUALITY OF PRODUCTS AND WORK ENVIRONMENT at production facility and TRAINING OF EMPLOYEES OVERLOOKED to keep costs low.

“The lower level staff in the production plants is also prone to injuries, most commonly burns,”

Time is wasted as they have to take lot of time off from work in order to get healed.

• FAULTY HIRING SYSTEM: ‘Experience’ and the number of recruitments by each manager were given preference instead of qualification and ‘suitability’ of employees for the required position.

“jo zyada aadmi laata tha uski zyaada izzat hoti thi. Wo apna teyka zyada jama leyta tha jis kay zyada banday hotay thay”

• INTERNAL POLITICS: “Aapas ki politics chalti rehti then aur kaam kum hota tha”

SOLUTION:

Mr. Chatta needs a proper HR Department which hires ‘Quality’ workers through a proper strategy. Costs will increase but they are necessary if Gourmet wants to pusue its strategy of expansion and diversification. Training of Staff and giving them Work flexibility (women) as well as performance based compensation and bonuses will eliminate the workplace deviance as well as reduce the turnover rate.

Quality and Safety measures need to be taken by the CEO and ensred by the HR department that they are thought about and worked on. So that operating costs are saved and the money goes into producing ‘; capital workers’. With the proper controlling of employees the poilitcs will end up too. Hiring system also needs to be centralized and transparent instead of the current status i.e. silos due to which faulty hiring is taking place currently.