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Fit Stop

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Submitted By klynn65
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Please find enclosed Case Study One – Designing a Reward System for “The Fit Stop”, for your review.
Using point form, write a brief description of the organization, its employees, and its challenges. What is the organization's domain? (10 points needed)
Organization:
* The Fit Stop is a new franchise opening in four months. * The Fit Stop will sell all types of training, fitness conditioning and exercise equipment to the general public * The Fit Stop plans to specialize beyond equipment to provide customers with personalized advice geared to customer’s specific training/conditioning needs * It will be starting out with stores in major cities in Ontario and in four western provinces – with plans of expanding to Quebec and the Atlantic provinces * Stores will be located in shopping malls, operating 7 days a week: 9am – 9pm weekdays, Saturdays: 9am – 6pm, and Sundays noon – 6pm.

Employees:
Employees will range from highly educated (degrees) to high school educated * total employees per store will be 11 to 15 fulltime employees * each store will employ physiotherapist and a person with a Bachelor’s Degree in Kinesiology. * each store will have a Manager with a Bachelor of Commerce Degree * each store will employ sales staff with a minimum high school diploma (8 to 12 per store)

Challenges
The Fit Stop knows that even though their competitors will sell their equipment at a lower price, none will have the range of equipment that they do and none will provide the personalized service like “The Fit Stop” will.

This creates a challenge for “The Fit Stop” to not only provide a wide range of products, (which is very expensive), but also to provide the best customer service in the industry. To do this, Fit Stop needs to hire the right people, for the right position at the right time. * The Fit Stop needs to attract

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