...Overview – Tim Hortons Tim Hortons is a fast food restaurant franchise specializing in coffee and doughnuts. It is currently Canada’s largest fast food franchise with over 4000 stores across North America (http://o.canada.com). The franchise was founded in 1964 in Hamilton, Ontario, by Canadian hockey player Tim Horton. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Tim Horton died in 1974, and expanded the chain into a multi-million dollar franchise (timhortons.com). Tim Hortons franchises as grown rapidly as has overtaken McDonald's as Canada's largest food service operator. The company opened twice as many Canadian outlets as McDonald's and system-wide sales also surpassed those of McDonald's Canadian operations as of 2002. The chain accounted for 22.6% of all fast food industry revenues in Canada in 2005. Tim Hortons commands 76% of the Canadian market for baked goods, and holds 62% of the Canadian coffee market (Wikipedia 2005). Tim Hortons currently employs more than 100,000 staff members to run and support its franchise (nextsteps.org). It has been a stalwart towards supporting the environment and is among the leading fast food franchise that delves into reducing waste. However, due to stores being owned by franchisees who are non- corporate related, each store varies in how strictly it follows regulations. This paper will discuss certain aspects of Tim Hortons stores that can be improved. The economic, environment...
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...Wendy Company Report to the Turnaround Committee Prepared By: ABC Consulting, LLC Bryant Perez August 12, 2013 TABLE OF CONTENTS Page Executive Summary Background Competition and the Market Field Reports and Competitive Analysis Problems Recommendations Summary Pro-Forman Income Statement Pro-Forma Balance Sheet Notes to Pro-Forma Statements Appendix A: Competitors & Ratios Appendix B: Field Reports Appendix C: Product Analysis Appendix D: Restructuring Timeline Executive Summary Wendy’s is currently the world’s 2nd largest quick-service hamburger company, operating 1,438 stores and franchising 5,177 store in the U.S. and 27 countries world-wide. This highly competitive segment of the restaurant industry forces Wendy’s to compete not only in terms of food quality, price, convenience and value; but also for customers, employees and real estate. In 2011 and 2012, Wendy’s sales were $2,431 million and $2,505 million respectively. Despite this increase in sales, Wendy’s profit margin was only .2%. The major areas of concern for Wendy’s are its high cost of goods sold, high costs related to the owner ship of stores, its failure to communicate its brand and customer service. To combat these problems, ABC Consulting proposes that Wendy’s cut 100 underperforming store, and sell off franchise stores. Additionally, Wendy’s should reevaluate its employee training and retrain...
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...Business 2012 An assessment of the early stages of a sustainable business model in the Canadian fast food industry David Hutchinson University of Windsor, dhutch@uwindsor.ca Jang Singh University of Windsor, jang@uwindsor.ca Kent Walker University of Windsor, kentwalk@uwindsor.ca Follow this and additional works at: http://scholar.uwindsor.ca/odettepub Part of the Business Commons This Article is brought to you for free and open access by the Odette School of Business at Scholarship at UWindsor. It has been accepted for inclusion in Odette School of Business Publications by an authorized administrator of Scholarship at UWindsor. For more information, please contact scholarship@uwindsor.ca. In Press (October 2012) European Business Review http://www.europeanbusinessreview.com/ An Assessment of the Early Stages of a Sustainable Business Model in the Canadian Fast Food Industry David Hutchinson, Ph.D. Jang Singh, Ph.D. Kent Walker, Ph.D. Odette School of Business, University of Windsor Structured Abstract Purpose: The objective is to describe a Canadian corporation's implementation and application of a sustainable business operation and model. It is based upon a case study of an International Canadian coffee and donut chain: Tim Hortons. Design/methodology/approach: Data were collected through: (1) extensive publications of corporate documents, (2) observations of actual operations at retail sites, (3) social media sites. Findings: We find that Tim Hortons has...
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...Running head: VILLIAGE MEADOWS COMMUNITY ASSESSMENT Community Assessment of Village Meadows Elementary School Grand Canyon University Community Health October 18, 2010 Community Boundaries This community is comprised of school-aged children ranging from kindergarten and lasting up until sixth grade. The phenomological community is represented in the fact that the community members are all considered to be in elementary school. The community is made up of children with and without special needs and learning disabilities. These children live in the geopolitical area of Bell Road to the 101 Freeway, and between 19th Avenue and 25th Avenue. This area is the pre-determined area set forth by the county to represent the appropriate amount of households for the school size. The community expands and shrinks as students move into or out of this plotted area. They represent people who are mostly Caucasian and Hispanic, but there is a blend of Slavic and Middle Eastern community members. Many of the community members live in apartments or other grouped housing, and has the ability to interact outside of school as well. Assumptions The main assumptions of the community include that some of the children will be poorly educated because of the community in which it resides. It is also assumed that these children are not going to be eager about school, particularly high school and college because the percent of bachelor level families is...
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...Smackey Dog Foods, Inc. was started by three sisters in their home in the suburbs of Chicago. They built a company based on an idea of making exceptional natural dog food not only for their dogs but also for their community. Its popularity grew and they expanded their business to opening a boutique division named Best Boy Gourmet, with food that must be consumed no later than 3 days after its production. This was the beginning of some issues that as the company grew, these issues grew also. Major Issues. There is a lack of solid internal controls in Smackey Foods based on the trust that is being put into certain employees to complete their positions. Some indicators were present that would have indicated that the internal controls should have been appropriately applied. These indicators are waste issues, sales projections being off 11%, and accounts receivable. The first issue that is found with Smackey Foods, is the fact that there is a lot of waste and it is mentioned a couple times within the narrative. It is odd that even though demand seems to be high that the waste is also high. Since they rely on fresh ingredients they are putting themselves in a precarious position that would put them in a stance to fail in the winter months. If one ingredient is unattainable or late, it can spoil the rest of the materials, which is one indicator why waste is so high. They should have invested in equipment such as refrigeration storage, to keep the materials fresh. Then...
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...Business Research Method RES/320 Business Research Methods Chapter 7: 2. How do data from qualitative research differ from data in quantitative research? The difference in data from qualitative research and data from quantitative research is found in their root words, quality and quantity. Qualitative research data is the opinions of a certain group. This research also captures the why, would, and how the target audience react to certain issues, situations, and/or products. The data is really useful and in-depth and used primarily by focus groups and interviews. Quantitative research data is truly about numbers, statistics. Therefore, the researchers have to make an effort to contact as many people as they can to get a realistic conclusion of what the surveyors are attempting to convey to the researchers. The researchers need to know who, when, how many, and how often, etc.? The data is collected through telephone, postal, face-to-face, back of the receipt, and online surveys. Researchers will have to understand that conducting qualitative and quantitative data simultaneously is an option to gather adequate data to obtain the necessary information for a productive solution. Chapter 7: 5. Assume you are a manufacturer of small kitchen electrics, like Hamilton Beach/Proctor Silex, and you want to determine if some innovative designs with unusual shapes and colors developed for the European market could be successfully...
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...Is Sociology a Science? Intro: What is Science vs. what is Sociology? The term “science” refers the intellectual and practical activity encompassing the systematic study of the structure and behaviour of the physical and natural world through observation and experiment. Objectivity is seen as an important part of the scientific process, and involves value freedom and open-mindedness. Sociology may want to be a science due to modernity and the rise of technology. Scientists may be interested in how individual’s actions are influenced by the rise of technology and the secularisation of religion. Thus they may conclude that the only way in which they can be studied is through observations and experiments, such as lab experiments; which take place in controlled factors with controlled factors, as Popper suggests, science involves the hypothetico-deductive method to test through research. Also positivists argue that it should be a science when studying social facts. Arguably, Sociology wouldn’t want to be seen as a science, as the association with science connotes that we are dealing with emotionless electrons and atoms, as opposed to people with feelings and emotions. Thus some would disagree with the idea that objectivity that is associated with studying people within society, which science influences, as we are people and we cannot disconnect ourselves from society. For example, it is not simple to disconnect yourself when studying a rape or murder case. Positivism is the...
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...CHAPTER 1 PROJECT BACKGROUND 1.1 Introduction The simple approach Open Data File for Input soon became fraught with all kinds of problems that needed to be addressed. Computer system vendors needed to be able to support the critical needs of a growing and evolving market place that supported the data processing needs of organizations in all fields of human endeavor1. So an innovation comes up – database and DBMS - as a remedy to these huge crises. A database is a collection of related files that are usually integrated, linked or cross-referenced to one another. The advantage of a database is that data and records contained in different files can be easily organized and retrieved using specialized database management software called a database management system (DBMS) or database manager. A database management system is a set of software programs that allows users to create, edit and update data in database files, and store and retrieve data from those database files all using a DBMS2. It consists of a combination of pre-written software programs controlling the following functions of a database: Storage; Organization; Management; Update; and Retrieval of data. A DBMS is categorized according to the data types and structures in use. It accepts and processes data requests from an application program, and responds by instructing the operating system to access and transfer the relevant data. With a DBMS in use, it is easier for an organization to make alterations to their...
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...behavior(ocb)-is discretionary behavior that’s not part of an employee’s formal job requirement, but which promotes the effective functioning of the organization. Cog.component of an attitude –the beliefs, opinions, knowledge held by a person. Aff. Component-the emotional or feeling part of an attitude. Behavioral comp-refers to an intention to behave in a certain way toward someone or something. Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes. Resilience-an individual’s ability to overcome challenges and turn them into opportunities. Overcoming com. Barriers-use feedbacks, simplify language, listen actively, constrain emotions, and watch nonverbal cues. Maslow’s-physiological needs-food, drink, shelter, sex, and other physical requirements. Safey-security and protection from physical and emotional harm. Social-person’s need for affection, belongingness’, acceptance and friendship. Esteem-internal esteem such as self-respect, autonomy, and achievement and external esteem; status, recognition and attention. Self-actualization-needs for growth, achieving one’s potential, and self-fulfillment. Three needs theory-need for...
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...Training and Development June 12, 2012 HR/592 Michael Mcrath Table of Content Executive Summary ……………………………….............................. Business Background ……………………………….......................... Needs Assessment ………………………………................................. Organizational………………. Task…………………………. Person……………………….. Observations ……………………………….......................... Interviews……………………………….................... Conclusion……………………………….................. Executive Summary Target is one of the largest retailers in the United States. Target wants to be able to give guests better quality products for a cheaper price. They also want to be the one stop shop. Target relies on their team members to keep the guests happy so they always come back again and again. Target mission and vision statement say it all when tailoring a message of how they want their team members to accomplish their business goals. Target wants to have all of their team members want to make a career out of working there and not just be a job. Target does not lay off any team members, but the team members are informed when they are hired that 40 hours is never guaranteed. DEVELOPING A COMPREHENSIVE TRAINING PROGRAM The status for the needs assessment is to come up with developing a comprehensive training and development program to ensure a less of a turnover rate. To do this I had to look at Targets business strategy, which is a plan that integrates their goals...
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...psychology ranging from the physiological to the unconscious. Psychology traces its roots to philosophers such as Charles Darwin, psychologists such as Sigmund Freud or B.F Skinner and various physicians and biologists. Scientific Experimentation is the method of some of the perspectives use, while some rely solely on clinical observation. The biological foundation of psychology is biopsychology. Neuroscientists “investigate the electrical and chemical processes in the nervous system that underlie these mental events” (Kowalski, 2009, p. 6, para. 1). Mental events include thoughts, feelings, and fears just to name a few. When studying the brain, neuroscientists observed patients with severe brain trauma, concluding they showed lack of language and memory or a drastic change in personality. These results proved that the brain and behavior worked together. One of the issues arising from the study of biopsychology is the term localization of function, meaning to the extent to which different parts of the brain control different functions. The belief at one time was that each psychological function happened in a specific part of the brain, when after several observations realized psychological circuits are distributed throughout the brain and contribute to a psychological event. Once the biological foundation of psychology was built, it was time to start building the frame, which leads to the major schools of thought in psychology. The first two schools of psychology were structuralism...
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...trainees • Verification of Being a Role Model and a Coach should be completed with unannounced checks while the Crew Trainer candidate is working a normal shift • Verification of Being an Expert should be completed with unannounced checks during rush periods at two or more stations to see if the candidate is performing proper station procedures consistently. The candidate should also be able to explain the why’s behind the procedures and to answer questions from other crew during the shift. Opportunities: Performance Expectations • • Managers: Document your own observations in the space provided. Summarize the participant’s strengths and opportunities. Review the results of this verification with the participant. Consistently performs all the Crew Trainer responsibilities and follows all the policies in the restaurant Trains and coaches other crew to be experts and role models as well Teacher Observations and Comments: Being a Teacher Demonstrates proficiency in using the 4-Step Training Method at stations where the Crew Trainer will be primarily responsible. 1 Prepare Makes sure training materials are available Reviews training materials before training Cleans, organizes, and stocks the station Greets the trainee and explains the training goals for the station For Production Station, performs a Taste of Quality with the trainee...
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...Chapter 8 Verónica Rosendo Ríos © Observation Business Research Methods Verónica Rosendo Ríos Enrique Pérez del Campo Marketing Research CHAPTER 8. Observation “Never trust to general impressions, my boy, but concentrate yourself upon details.” Verónica Rosendo Ríos © Sir Arthur Conan Doyle “I believe in evidence. I believe in observation, measurement, and reasoning, confirmed by independent observers. I'll believe anything, no matter how wild and ridiculous, if there is evidence for it. The wilder and more ridiculous something is, however, the firmer and more solid the evidence will have to be. ” 1-2 ISAAC ASIMOV Marketing Research CHAPTER 8. Observation CONTENTS General concepts and characteristics Observation types Observation applications Pseudo-purchase Verónica Rosendo Ríos © 1-3 Marketing Research CHAPTER 8. Observation • OBSERVATION: Verónica Rosendo Ríos © “Tools researchers can use to collect primary data about human behavior and marketing phenomena, regardless of the research design, whether exploratory, descriptive or causal” Hair et al. 2006 1-4 Marketing Research CHAPTER 8. Observation Verónica Rosendo Ríos © • Advantages of observation: • They allow measurement of actual behavior rather than reports of intended or preferred behavior. • There is no reporting bias, and potential bias caused by the interviewer and the interviewing process is eliminated or reduced...
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...Monica Wynn 115B Albemarle Drive Plymouth, NC 27962 252-902-8923 Wynnmonica@gmail.com Objective To secure a position in which I can utilize my skills and training to pursue a career that will prove beneficial to my employer and myself. Work Experience Sooey’s BBQ 2009-present (seasonal) Position: Sales Associate/Assistant to Manager Duties: Bust tables, cook food, served ice cream, stock shelves and tables, general labor, maintain files related to inventory, file papers, closeout financial summary, opener and closer for restaurant, made the work schedule, shift leader, program menu into computer register. Covenant Healthcare 2009-2011 Position: PCA Duties: Taking personal care of client and clean the home, observe medications taken, prepare meals and shop when necessary, checked and kept record of patient glucose, also gave insulin. Faith Works 2006-2007 Position: PCA Duties: Taking personal care of client and clean the home, laundry, observe medications taken, prepare meals and shop when necessary. 2006-2007 Position: Paraprofessional Duties: Observe problems with client, take notes of observation, do things to make the client feel better about themselves; involve the client with activities in the community daily. (Same client whom I was patient care aid for) Wilco Hess 2006 (April/November) Position: Sales Associate Duties: Customer service, stocking, register work, NC lottery, money orders, maintain required amount of money in register by...
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...Problem statement Fast food restaurants are characterized by limited table services and quick food preparation. However, the customer service in fast food franchises in Malaysia has been a major concern nowadays. Complaints about bad attitudes and poor work efficiency of the front-line servers have been bombarding the social media such as Facebook and Twitter as well as the franchises’ own forums. The most common issues that often make up the negative comments are long queue, rude order-takers and mistake orders (Carol, 2012). This can adversely affect the fast food industry in terms of customer satisfaction at which will lead to customer loss. Background As an antidote to the current situation at hand, the Malaysia’s fast food franchises need a better and more advanced alternative to manpower customer service. The most effective method is by introducing self-ordering kiosk machines to the fast food outlets. Self-ordering kiosk machine is equipped with touch screen which allows customers to key in their orders and make direct payment with debit cards, credit cards or even Touch ‘n’ Go cards. The installation of the kiosk machines would provide customers with speedy services and zero error orders. Besides, the proven satisfying results from McDonald’s in Wesley Chapel, Florida are a good reference for the fast food chains in Malaysia (Casey, 2015). 2.0 Proposed Plan Planned Approach In order to develop a feasible solution to the problems in the fast food restaurants, an elaborate...
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