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Front

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Submitted By nuengruethai
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Front Office department Front office department is the department that available for guests all the time both all day and all night especially at lobby area. This department is separated to two parts which are lobby area and office so, it needs to use energy at this area 24 hours. The reasons that this department has to available all time are because there are many guests come to check in and out, contact with them and solve the problems for them when they have. Plus, this department has to communicate with others such as housekeeping, reservation and also bell boy. The network resources that they use when contact to others departments and guests which is mobile devices or telephone. One of the duty of front office is bring the guests to their room and advice them about how to use all the equipments and electricity in the room. Moreover, this is the good chance in telling them to save energy in their room.
Strength
This hotel awareness in saving energy for lighting, air condition, electricity and office material. For lighting, this hotel change all of the light to be lighting Philips to save the energy around counter of front office department and around lobby. The area around lobby of this hotel is not large, so it can save energy due to use the lighting less. Plus, the counter of front office combines to concierge duty, thus it is the good way to save the light because there is only one counter. For air condition, at the lobby area will not turn the air conditioning on 24 hours. At night time between 2 a.m. to 5 a.m. the lobby area usually has no guests so the hotel will turn the air conditioning off even though it is only 3 hours but it can help the hotel to save the energy a lot. The air condition is set up to turns on at 25 degree Celsius. For electricity, there are 6 elevators at the lobby area which from 2 a.m. to 5 a.m. 3 of the elevator will be turned off because this hotel is long stay hotel that they have reservation so there are no walk in guests checking in on that time. Moreover, most of staff and guests usually use stair if they want to go to second floor to save the energy costs. Last one is office material such as computers, when the manager in this department finish work, the computers will be turned off with two-three computers. Plus, manager of hotel will meet with all staffs about how to help the hotel to reduce energy consumption from every machinery that might increase the cost.
Weakness
This department has to communicate with others departments and guest all the time, so there are the weaknesses of this department about saving energy. * The lighting turns on all the time both at the counter and in the office because this department has to work all day and night. Plus, it cannot install to every equipment in the department in limit using energy such as lamp desks. * Computers at the counter have to use all the time and also in the office. * The air conditioning in the back office cannot turn off because there are always have staffs working.

Recommendation For the staff who brings the guest to their room need to advice them to save the energy in the room. For example, about electricity such as lamp on the top of bed, lighting in the room and bathroom that need to advice them to close its, if they do not use it. Additionally, towel or bed sheet if they willing to use it again, they can use the notice card to tell to housekeeper to know that. For air conditioning tips, educate staffs to turn off air condition when office rooms are not using and the head of front office should call engineering if some of air conditioning having problem. For lighting, staffs should check the life of lighting regularly and set back lighting levels during off hours when utilizing split circuitry.

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