...Fundamentals of Effective Communication in the Workplace 1 Assignment 1: Fundamentals of Effective Communication in the Workplace Melissa Rogers November 10, 2014 Business 100: Intro to Business Dr. McChesney Fundamentals of Effective Communication in the Workplace 2 Effective communication is more than just the exchanging of information from customer to business and from business to customer. To have effective communication, one must be accustomed active listening, control of tone of voice, understand and anticipate expections, analyze the education level of the customer to assist with use of the right words, provide complete information, show interrest and avoid interrupting. Working in a call center for Verizon Wireless handling customer service provided the right environment to have to practice effective communication. Through training and on my own, it was stressed in this field of work of its importance. Communication is the key to being successful. While in training, I was required to listen to incoming calls from customers and take notes of employees while they were working. The older woman I was paired with had been with the company for a very long time and understood the in's and out's of the business very well. She explained how important it was to have effective communication skills especially since everything was done in our call center was over the phone with no face-to-face interactions. I experienced her working with...
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...Running Head: FUNDAMENTALS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE FUNDAMENTALS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE Fundamentals of Effective Communication in the Workplace Effective communication is widely believed to be among the most critical organization success tools due to the fact that, it creates a platform for companies to link their different business functions (Guffey & Almonte, 2011). In addition to this, effective communication helps in the creation and continuous strengthening of business relationships. For instance, a manager can succeed in fostering strong relationships with his subordinates by simply ensuring that he communicates with each employee in an effective manner. This subsequently renders an explanation as to why there is a general consensus that, effective communication is one of the key forces which normally propel a firm to realize its corporate goals and objectives (Guffey & Almonte, 2011). A time I experienced effective communication in my workplace My government contracting job has continued to provide me with plenty of opportunities to hone my business communication skills. This can be evidenced by the fact that I usually communicate with many contractors on a daily basis, with a view of ensuring the timely delivery of goods and/or services ordered from them. I can thus assert that my job entails collaborating with other personnel in order to ensure my companies supply...
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...Darek Priddy Bus 100 Donna Kilgorely FuNdamentals of effective communication in the workplace Darek Priddy Bus 100 Donna Kilgorely FuNdamentals of effective communication in the workplace 10 May 2014 In my job field effective communication is a must. I am a contractor that works for the government in the military aviation department. Without effective communication our work would cause for injury and possibly death to aircrew. Every day we use different forms of communication. Email, phone, verbal, written, and even visual communication are the types we use. Every morning when I get to work the first thing I do is check my emails. I receive emails from my supervisors, engineers, and the night shift supervisor. My supervisors usually send emails in the morning explaining in brief detail what the morning meeting will be about and what the day’s work will be like as of then. The engineer’s emails usually consist of what type of testing will be done on the specific test article. The night shift supervisor’s email consists of how night shift went, work that was done, and a pass down on things that were not completed. We have a work cellphone on us at all times. Anytime something urgent comes up where it cannot wait for email or to find the person we use the cellphone. We usually use these when we are trying to fix and aircraft that’s trying to fly right at that moment. Verbal communication happens more so than any other type. We use verbal in all our meetings...
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...Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis. The communication channels included email, phone, face-to-face meetings and video conference. In the international environment we used to work with various dealers, manufactures, and distributors from all different countries and different types of businesses. However, I have experienced effective communication with our International customers most...
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...Fundamentals of Effective Communication in the Workplace This paper will describe a time when I have experienced effective communication in a business environment. I will also be describing three reasons why I perceived the communication to be effective, and explain the resulting impact to the business. Effective communication is “a two way information sharing process which involves one party sending a message that is easily understood by the receiving party. Effective communication by business managers facilitates information sharing between company employees and can substantially contribute to its commercial success” (www.businessdictionary.com). It allows both the receiver and sender to get the message effectually. It shows that they have the skills and knowledge to handle the job, (since/as) the employees are a reflection of the company. Effective communication in the workplace is a representation of what the company stands for. I work for a small IT company that has about fifty employees. What attracted me to this company was that for the last three years they have received numerous rewards for excellence in customer service. The company was also listed as one of the top small companies to work for in 2012, 2013, and 2014. This tells a lot about the company and how they strive for success and remarkable ratings. When I was called in for an interview, I was pleased to see how I was greeted at the door with smiling faces welcoming me to the company. I was nervous...
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...Fundamentals of Effective Communication in the Workplace I honed my communication skills on joining Moss Adams Accounting and Business Consultancy Company. I had already completed college when the company put up job adverts through posters. Applications were supposed to be sent through the company's website. After making my job application, I received an email notification after six hours that my application had been received. I also received a phone call inviting me to attend an interview after one week. Two days after the interview, I received a call informing me that I was among the people that had been selected for the job. I was told that the letter of offer had been sent to my email address. The letter of offer asked me to start attending training that would commence in two days and inform the company whether I could make it attend the training. I responded to the email with a message of acceptance and willingness to start attending the training immediately. Two weeks later I was deployed to work after sharing information about the travel time and career development monitoring by my supervisor. I agreed to the terms, and the supervisor introduced me to the people I were to work with in a brief meeting. Then the supervisor asked me to ask fellow workers to help me in case there was a problem. He also asked me to consult him when it was too difficult a problem to handle with my fellow workmates. He could make a phone call often to ask about my work progress and...
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...Fundamentals of Effective Communication in the Workplace Shelby Lorusso Professor Cheryl Cutter Business 100 May 9, 2014 * My experience of effective communication in a business environment As a mother of two I love having my kids pictures taken. I have gone to multiple studios and although they all did decent work I have been going to Picture Innovations for the last year and a half. I chose the company because I feel like they give us more amount of time in each session. I found that this helps my kids not get so overwhelmed. The last time we had a shoot we ordered about $350.00 worth of pictures. The package we order came with only 8x10 and 5x7 prints. We choose about ten different poses and we were very pleased with how they came out and happily paid the money and took our pictures home. As we were dividing the pictures up between our family, our Nana requested that she wanted all the pictures but in a 3.5x4 so she could put them in a album and flip through them whenever she missed the kids. I loved the idea and so did my mother, so I went back to the studio and told the girl working that I wanted 3 copies of every picture I had already purchased but in 3.5x4s. She was more than happy to help me. As she loaded my photos and started adding the ones I wanted to the shopping cart I noticed that the prices really jumped every time a new one was added. By the time she had added all 30 of my photos the price was $280.00. I could not believe it. I asked her if this...
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...Fundamentals of Effective Communication in the Workplace Strayer University Intro to Business BUS 100 Professor Alethia Gardener May 09, 2015 Fundamentals of Effective Communication in the Workplace Communication is the sharing of information between two or more individuals or groups to reach a common goal or understanding. Communication in the workplace is essential for effective functioning of each unit and the company’s overall organizational success. Communication is needed to increase efficiency, satisfy customers, improve quality, and create innovative products ("Effective Communication," n.d.). By the end of this paper, you will review an example of effective communication being provided in a business environment, review the reasons why the communication was deemed to be effective, and how the results impacted the business. Effective Communication in a Business Environment Thinking back on past jobs, one time when I have experienced effective communication in a business environment would be when I worked in a call center for a major television provider. I was responsible for taking inbound calls from customers with interests of changing programing, upgrading equipment, and or/ bundling their television services with phone and internet service. Being such a fast paced organization and leading in technology, nothing was consistent but change. All television providers sign contracts with networks and broadcast stations in order to broadcast certain channels. Normally...
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...Fundamentals of Effective Communication in the Workplace BUS 100 – Introduction to Business 09 May 2014 Fundamentals of Effective Communication in the Workplace I do believe effective communication is the key in order for a business to be successful. One of my many experiences with effective communication happened in the early morning of May 28 2012. I was working my shift at Gibson Generating Plant in Indiana. I had just gotten back to my office from a tour of the plant, when I received a call from the operator on Unit 2. He told me that the differential pressure was dropping on the unit. This is used to sense the forced air flow going to the pulverizers where the coal is grounded into a very fine powder. This air is needed to seal the pulverizers and also to transfer the fine dust up to the nozzles to fuel the fire in the boiler. We had issues with this before and had maintenance fix it. Of course, afterwards, I made sure I knew what they did to correct it. Over this holiday weekend there was suppose to be a maintenance person on call. I called him and he said that he was not coming in until morning. It was 1:30 am and I explained to him it needed to be done or we were going to lose the unit. I then called the Plant Manager and told him what was going on and that the pressure was dropping. I explained that it could not wait until this person came in. I already had the drawings and the information on this Transducer for the differential pressure. I told the Plant...
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...Georgina Manzanares Fundamentals of Effective Communication in the Workplace BUSS 100 May 14,2014 Nowadays in the modern era , we have to send, receive, and process huge numbers of information and message every day. But effective communication is about more than just exchanging information, is also understanding the message or information we are receiving from our customer or employer .Good employer communication is essential to business success, Regular interaction with your customers will help build trust and loyalty. If a customers believe that we are communicating with them openly, they will feel our relationship with them is one of mutual trust. I work in the Sales department as a sales Assistant for B/E aerospace an aircraft company, the company have different segments, the commercial aircraft , the Business jet and the consumables Management. At the beginning of 2012 the company communicated to the director, managers and employees that the goal for the year was to reach 1 billion dollar in revenue, the company reached their goal on November . The most significant key of this success was the effective communication between all the departments in the company , All Director and manager for each department ensure all employees were in the same path. They implement one business culture (Model or style of business operations within a company. The business culture determines how different levels of staff communicate with one another as well as how employees...
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...Fundamentals of Effective Communication in the Workplace Now, you may be thinking that it’s okay to talk about making the work-place a more enjoyable environment, but how can you do that when you’re not the CEO or for that matter, when you are the CEO. Here’s the thing. Leadership is not a position-it’s a way of being. It’s about being determined to make big things happen regardless of your position. In sports, for instance, someone like Michael Jordan showed that the leader wasn’t the one sitting on the bench in the pinstripe suit, but it was a player who worked harder in practices, put more effort into every game, elevated the level of his teammates, and helped them all remember that basketball is a game, and you can have fun playing, particularly if you are winning a lot. Take Gwendolyn Bryant, (myself), who took a position as a caregiver or certified nurse’s aide and helped turn a company around. I showed up to work on time, very conscientious, and organized, ready to work. I brought some of my work ethics from my father and mother who worked hard raising seven children. Going to work no matter what type of weather living in Connecticut it get’s cold, and Mom being a stay at home Mom. I think her job could of even been harder dealing with seven different personalities (the children). I was quick to learn and within weeks I learned how to keep the history books of clients in perfect order, schedule doctor appointments in a timely fashion, transport, distribute...
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...Fundamentals of Effective Communication in the Workplace “I’m a great believer that any tool that enhances communications has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they’re interested in.” –Bill Gates. When we talk, it is because we want to share ideas, information or express our feelings with another person. Many friendships begin with a conversation. Conversely, many animosities begin with misunderstanding or disagreement. In order to have an effective communication, both active listening and good speaking skills are essential. I work in an environment where effective communication is very crucial, since my team deals with both internal and external customers on a daily basis. For our internal customers, we have different types of business units like Marine, Recreational Vehicles, Motorsports and many other teams like Information Technology (IT) and Legal teams. They all speak and use different terminologies according to their businesses. Our communication channels include email, phone, WebEx, face-to-face meetings, teleconferences and our internal Colab website. For our external customers, we deal with various dealers, manufactures, and distributors from all different types of businesses and products. Our communication channels consist of phone calls and emails. To communicate with our external customers is very challenging because all we can hear is their tone of voice and see their...
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...It is my utmost opinion, that communication is the essential key to learning. However, not everyone is able to communicate effectively; and sometimes it is difficult for the audience to convey the speakers’ intended message. According to the textbook, “Effective communication happens only when you transmit meaning--relevant meaning—to your audience” (Kelly, McGowen, & Williams, 2014, p. 125). This is not always the case. There are several barriers that can affect the way your message is perceived to your audience. They are physical, language, body language, perceptual, organizational and cultural barriers. When it comes to managing a business or company with employees, it is very important that senior managers and leaders possess excellent communication skills. Before I can explain how I eventually experienced effective communication, I will first have to discuss the occasions in which I did not. When I was discharged out of the military, I decided to accept a position overseas as a government contractor with Department of Defense. Because of my prior military experience, I had long been exposed to military jargon; a privilege that not every employee was fortunate to have. My company would hold quarterly briefings to discuss the current mission and vision, additional performance requirements; as well as the accomplishments for the support of the War fighter during campaign “Operation Iraqi Freedom” and “Operation Enduring Freedom”. During the first briefing, I noticed that...
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...It is very important any type of work environment to have good and effective communication at all levels of the job. My last job, when I was back in NY, I was a camp director for YMCA camp that serviced on averaged 650 children every summer. One of the main responsibilities as the director was conducting an efficient training week for all my new and returning staff. Communication was one of my core training sessions with each and everyone. In this case, my effective communication dealt with making sure my staff knew how to effectively communicate with all the different types of people they would run into through out the summer. Some examples we went over were; the kids of course and all the different ages, their parents or guardians, their superiors, and their trainees. My effective communication began with simply telling my staff how to talk with each type of person and what we expected from them. Speaking very clearly without getting to complicated so they would have an easier time picturing what I expected. Then I went into demonstrations so they could see an example right in front of them, and then lastly I put them all in their own scenario. Doing all three gave my employees a different perspective on what I was explaining, since not everyone decodes the same way. There are a few reasons why I feel my communication was effective during our training. During the actual training itself, I could see that my employees were understanding what was being relayed and were...
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...We communicate every day in society and in business. “Communication is the transmission of information between a sender and a recipient.” (Williams, 2013, pg. 125) There are different types of communication and types of barriers. In business we have to overcome communication barriers and have effective communication. There are different mediums to communicate through as well. You can have face-to-face conversation, a telephone conversation, or email. We have all been affected by effective and ineffective communication in the workplace. I personally experienced communication in my business environment that I perceived to be effective because it was face-to-face, the audience was analyzed, and it was handled well. In the Air Force, I was a Staff Sergeant. This meant that I was not only expected to have proficiency in my career field but also to be a supervisor. To be a supervisor, you must attend Airman Leadership School. In Airman Leadership School, one of the main learning’s is how to effective communicate. One particular time that I experienced effective communication was with a subordinate. I sat down with my subordinate, face-to-face, and explained what was expected from him. Having the face-to-face communication made it very personal. This approach to communication made it easier for the subordinate and I to eliminate as many barriers as possible. I was able to read his body language and make adjustments. We sat in comfortable chairs and I made sure that he felt comfortable...
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