Fundamentals of Effective Communication in the Workplace
Communication is the sharing of information between two or more individuals or group to reach a shared understanding. Communication is one of the key essentials needed for a company to operate (“Effective Communication in the Workplace,” n.d., para. 3).
Effective communication in the workplace is required to satisfy customers, improve quality and increase efficiency. It is important that employers make sure all employees have excellent communication skills within an organization as departments and teams, but also among external partners.

Fundamentals of Effective Communication in the Workplace
Communication had been a significant issue in my workplace that Human Resources along with executives decided to introduce to all employees a Communication: Talk to Me the Right Way course. The company required that all employees participate in a three-day workshop focusing on effective speaking, body language, and digital communication. At first the thought was here we go another boring class the powers that be are making us attend. The skills and techniques I learned would end up helping with what could have been a disastrous situation. Training for Communication: Talk to Me the Right Way had just finished up, it was year-end. The goal at year end as a Business Analyst is to manage a particular customer account from the beginning to end during open enrollment and retain current customers for 1/1 which is the start of a new business year. Competition is fierce in the healthcare industry because everyone requires health insurance and its big business, the last thing any analyst would want is to lose a customer to a competitor. A major customer was assigned to me; this client whom I had worked with in the past is an internationally known hotel chain that has over 600,000 employees. As usual I