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Fundamentals

In: Business and Management

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Assignment 1: Fundamentals of Effective Communication in the Workplace

Professor

BUS 100 – Introduction to Business

May 13, 2014

I work for a defense attorney, and I experience effective communication on a daily basis via email with co-workers and clients. However, I do feel that face-to-face communication is highly effective and important. With face-to-face meeting, the co-workers and clients directly receive the message, and feedback is instantly provided. Resolutions can be made easier during a face-to-face meeting rather than via email or phone conversations.
About six months ago I was part of a financial turn around that was a result of successful face-to-face communication. The firm’s office that I work for is called McCallum Law Offices, and my position in the department is senior paralegal and office manager. We work closely with the justice department and handling the financial and critical situations of our client’s lives. A main part of my job was to reconcile financial reports, and have the senior attorney approve them, and then submit them for reimbursement.
We were having major issues with the financials and how they accounts were being handled. As with most offices now communication is usually handled via e-mail. When you start having issues like we were, there is only one way to handle this and that is for everyone to be face to face. So if there are any issues they can be resolved immediately. Attorney offices can become very hectic at times, trying to meet deadlines and had the financial aspects as well. The main reason why communication was effective in the meeting was because all of us involved were able to avoid any communication barriers. There definitely could have been perceptual and organizational barriers that could have interfered with the outcome of the meeting. Another reason why the result of the communication in the meeting was effective was because we choose the correct communication channel in which to propose our message. Our senior attorney could have easily written an email to all of us saying what we wanted to change, but that type of message could have been taken out of context. Choosing to hold a face-to-face meeting gave everyone involved a chance to express their concerns and ideas in revising this procedure. Holding a meeting proved to be effective in collectively coming to a resolution. The positive results of the change are another reason why the type of communication used was effective. We sent out a memo to everyone in the office stating the change in the financial report procedure, and it was effective immediately. Effective communication is essential for all businesses to run successfully. It is vital for all staff members to utilize the different forms of communication correctly. Being open minded and positive are factors that contribute to successful communication. It proved to work for our office in improving an important procedure. Effective communication resulted in a successful company turn around in the way the financial reports were handled, and reimbursed. This change saved time for the employees, and has proven to be effective in reporting processes for everyone involved.

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