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Giant B2B Portal

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Giant B2B Portal
Supply Chain Management
Habiel. Zakariah,
Faculty of Computer and Mathematical Science,
UiTM Shah Alam,
Selangor, Malaysia habiel86@yahoo.com.my GCH Retail (M) Sdn. Bhd is Malaysia's leading retailer. The group offers customers value-for-money through low-cost, efficient distribution of high quality foods and consumer goods in its supermarkets, superstores and hypermarkets. It also provides health and beauty products via its pharmaceutical retail outlets. In Malaysia, Giant is synonymous with everyday low prices, big variety and great value and recognized for offering the most vibrant, comfortable and complete shopping environment. With over than 150 outlets all over Malaysia including Brunei, the needs of systematic system is essential in order to make sure daily business transaction going smooth without interruption.

This paper will focus on the Supply Chain Management (SCM) as this is one of main parts in the retail business. From APICS Dictionary it defines SCM as the "design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally”. Previously in the daily business process, all the outlets in Giant used fax as a medium to communicate with the suppliers. At this time request orders is send via fax machine when outlet wants to do the ordering. Here it’s all depends on the paper-based records that each departments in store must be aware of their stock available at the shelf and from the supplier side all request must be refer to paper record they received. Usually here the Department Head (DH) of that department is the one who responsible to make an order everyday when it’s necessary. This process cause numerous of problems such as paper...

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