...Situation Analysis Issue and Opportunity Identification Global Communication stock value has decreased of over 50% in the last 3 years. Consumer speculation over the Communication Industry’s ability to recover from such a decrease has forced the industry to become creative in order to survive. The greatest contributing factor to this decrease is competition. Not only are communication companies’ competing locally, nationally, but globally, for customer business; the Cable Industry has entered the market offering complete solutions. Stakeholder Perspectives/Ethical Dilemmas Within Global Communications there are multiple conflicts present. Beginning with the Shareholders who have a vested interest in seeing Global Communication profitable and regain lost market share have created conflicts with the employees and the Union. The Shareholders have a right to do whatever they choose (agree to outsource) but cannot violate the rights of the employees in the process. The Shareholders agreed to outsource the technical call centers to Ireland and India which impacts the employees’ job security. Organizational commitment is in jeopardy with this move because “layoff threats are one of the greatest blows to employee loyalty, even among those whose jobs are not immediately at risk.” (McShane, S. L. (2005). Organizational behavior (3rd ed.). New York: McGraw-Hill. p128) Share holders then approved the immediate hiring of 1,000 highly qualified sales personnel, which not only...
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...Global Communications Worksheet Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback. Review your supervisor’s message below. Rewrite the message to make it appropriate for the communication style of one of the four countries of your choice. Conduct research to know more about the communication style of your chosen country. I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America. Research: Communicating in a diverse business environment is not always an easy task, but you can improve your sensitivity by respecting the communication styles and preferences of other cultures. An important step in understanding and adapting to other cultures is to recognize the influences that your own cultures has on your communication style and recognizing the variations among the components of cultures in a diverse world. Here is a site you may find helpful: http://geert-hofstede.com/countries.html Audience Analysis: In chapter 5, refer to the section on setting the tone of your message and the You/I voice. Use the Hofstede website to help you determine the individualism or collectivism or each of the four countries...
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...University of Phoenix Material Global Communications Worksheet Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback. Review your supervisor’s message below. Rewrite the message to make it appropriate for the communication style of one of the four countries of your choice. Conduct research to know more about the communication style of your chosen country. I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America. Complete the table with your rewritten welcome message. |Chosen Country name |Rewritten welcome message | |Brazil |I want to welcome you all to our little family here in the United States. We are | | |looking forward to meeting with all of you in person in the near future, so that we | | |can get acquainted. We are so happy and excited to welcome and to get to know each | | |and everyone of you. We hope that you will come to love America like we do. | Additional Insight ...
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...University of Phoenix Material Global Communications Worksheet Your supervisor wants to send a brief e-mail message, welcoming employees recently transferred to your department from different regions across the company, which are Brazil, Russia, India, and China. Create a clear and concise welcome message that would be appropriate for these groups of employees. Research the communication style of each of the following countries: Brazil Russia India China Transcribe the following welcome message for the employees from each country: I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America. Complete the table below with your transcribed welcome messages. Also indicate whether each of the countries are more individualistic or relationship focused. |Country |Transcribe Welcome Message | |Brazil |Bem-vindo! | | |I would like to welcome you to our company here in the United States. It is time we speak in person rather than by | | |email. I will try my best to help you feel at home and enjoy your time here...
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...Global Communications is facing issues arriving from too much competition in the telecommunication industry. Global Communication stock value had depreciated more than 50 %. Global Communication is contemplating outsourcing its call center division to India and Ireland. Global communication is in the process of major layoffs and jobs cuts to maintain profit margin. Global Communications is in a disagreement with the union due to lack of communication. The union had been a useful partner to Global had they been informed of this new strategy. The union is taking action against Global to prevent layoffs. Global is losing its reputation by cutting salaries, layoffs and outsourcing its call center. The propose solution to help Global Communications is to establish alternatives and select the most appropriate course of actions. Global Communications is hoping to expand a Global market within three years. Global communications will have to add services and find solutions for its customers in order to be competitive. Global Communications should be able to capture the local and international market. Global should be able to meet its vision into the local and international and local market with ease. Global Communications will have to make changes in their way of doing business. Global will have to accept all propose solution in order to make changes. Global will have to expand its technology division to become competitive. Global will have to provide...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications Karen Smith University of Phoenix Online February 21, 2011 Matthew McCallister The telecommunications industry has experienced economic pressures that has produced diminishing returns for stockholders and decreased value in stock shares the past three years. Global Communications has been no exception. The senior team gained approval from the board to partnership and globalize the corporation to reduce cost and increase profitability. Although this strategic plan has been approved, resistance from the Technologies Workers Union has set the stage against outsourcing jobs that will cause workers to lose their employment positions. Ethical Dilemmas provide some of the most challenging decisions for a company to address. The response to these dilemmas should only be made after careful group decision-making techniques are in place. In the Global Communications scenario, the company specializes in the telecommunications industry and had to make tough choices on ethical issues and changes within the company. This scenario provided an example for the class to investigate similar ethical dilemmas within companies in the United States. This research is then used to synthesize the key discoveries and results of comparing and contrasting the practices of each company related to key course concepts. Key course concepts include response...
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...Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS Problem Solution: Global Communications john smith University of Phoenix Online February 21, 2009 The telecommunications industry has experienced economic pressures that has produced diminishing returns for stockholders and decreased value in stock shares the past three years. Global Communications has been no exception. The senior team gained approval from the board to partnership and globalize the corporation to reduce cost and increase profitability. Although this strategic plan has been approved, resistance from the Technologies Workers Union has set the stage against outsourcing jobs that will cause workers to lose their employment positions. Ethical Dilemmas provide some of the most challenging decisions for a company to address. The response to these dilemmas should only be made after careful group decision-making techniques are in place. In the Global Communications scenario, the company specializes in the telecommunications industry and had to make tough choices on ethical issues and changes within the company. This scenario provided an example for the class to investigate similar ethical dilemmas within companies in the United States. This research is then used to synthesize the key discoveries and results of comparing and contrasting the practices of each company related to key course concepts. Key course concepts include...
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...Gap Analysis: Global Communications Gap Analysis: Global Communications Global Communications is currently among one of the telecommunication industry’s companies that is waning. Its stock has lost more than 50 % in value and Global Communications will face so challenges in making it appreciate again. Global Communications is also facing an increasing number of competitors. Global Communications has to look at all the current issues to try and find opportunities that may lie among them. Global Communications has to focus on choosing the right problems that will present the most opportunities to stay competitive and that are synced with the company’s goals. Global Communications situational analysis shows that the primary issues and opportunities for them are their competitors and the stock’s depreciation. The management team has developed a strategic plan to secure the financial future for the business. The strategic plan has identified its primary issues and opportunities that will hopefully lead the company to becoming a competitive global firm. Situation Analysis Issue and Opportunity Identification Global Communications have developed a strategic plan but without consulting the union which has caused a veil of distrust. The union just recently agreed to a 20 % cut in education and health benefits so it has come as a surprise to the union that the company has plans in motion for layoffs and out-sourcing. The senior management team did not include...
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...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications LaDonna Smith University of Phoenix Gap Analysis: Global Communications Global Communication has been under pressure to keep up with new technology that its competitors have been giving to consumers for a very long time through local and international markets. They are getting a lot of slack from their stockholders, whose shares have declined more than half in the last couple of years. Also, they are having the Union people stay on them for not treating their employees properly and fairly. Global Communication was not up front with its people and they are now in an up roar about the unethical acts of Global. They plan to go global in hopes that they can now compete with local markets and increase the value of their stock. Situation Analysis Issue and Opportunity Identification Global Communication eventually was faced with the problem of lower stock values, circumstances before hand caused this problem to happen. Not having the ability to keep up with modern technology was the key to Global Communication keeping up with its local markets. “In a world of increasing globalization and cultural diversity, organizations face new opportunities as well as communication challenges,” (McShane, S., & Von Glinow,M. p.78) Having the ability to go global and communicate well is very valuable to any company’s wealth. Being able to learn new ways of marketing new calling features...
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...Abstract This paper is about the issues that Global Communications (GC) is facing as they try to increase profits by outsourcing and partnering with another company. The topics that will be discussed range from the issues GC is facing to the dissatisfaction of the Union. Global Communications Problem Solution Global Communications (GC), a telecommunications company is facing numerous dilemmas due to a decline in the telecommunications industry. As a result, stock prices have plummeted in the last three years. In order to rebound and achieve new growth in a competitive industry, Global Communications will be offering new services to small businesses and end user customers. Additionally, Global Communications has also implemented cost reduction methods with the expectation to improve profits. The main issue that faces Global Communications is to increase profitability. However, the roadmap Global Communications intends to follow may have the opposite effect. Global Communications made decisions using a top down method and therefore, did not have buy-in from the majority of the stakeholders. Due to a lack of appropriate communication, they are now faced with a damaged relationship with the union and their union representative, as well as an outsourcing plan that in our perspective was not well thought out. An analysis will be conducted of the situations that face Global Communications as a result of their cost-cutting methods. Alternative solutions will be presented...
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...Communication Challenges in Global Virtual Teams Abstract This paper approaches some of the communication challenges in global virtual teams, such as diversity understanding, asynchronous communication, behavior, language barriers, lack of trust, and technological problems. This paper groups the challenges into five main categories and describes the common issues leaders and team members need to address and overcome in order to succeed. The five categories are time zones, cultural differences, language, trust and relationship building, and technology. The purpose of this division is to help a better understanding of different type of issues in global virtual teams. Knowing these challenges allows leaders and team members to increase team’s performance through good planning and training, and avoid problems other global virtual teams had in the past. In addition, cases study showed communication and technology usage norms play an important role in global virtual teams, these norms or rules are more important in global virtual teams than collocated teams. Communication Challenges in Global Virtual Teams Global virtual teams “work across space, time and organizational boundaries” (Montoya, Massey, Hung, & Crisp, 2009, p. 139). A global virtual team is a group of people located in different geographic regions that communicate via telecommunication technology and share a common set of tasks to accomplish when completing a project. Virtual teams working...
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...Problem Solution: Global Communications University of Phoenix Problem Solution: Global Communication While remembering the stakeholders’ rights Global Communication (GC) is facing a myriad of challenges to maintain its competitive edge. A premature attempt to increase the bottom line could result in a worsening of the financial situation due to organization behavior. Global Communication must remember the desired end state while remembering the methodology to achieveing that emd state. Handled improperly, the results could be dramatically different from that intended. Communication is essential among the stakeholders to establish a firm foundation resources Global Communication has at its disposal to work with. Emotional Intelligence and its effect on the all interested stakeholders must be fully explored. In order for a cohesive plan to be effective, a consistent delivery to the stakeholders is required. Absence of consistency among stakholder communication and full understanding of emotions almost certainly ensures a plan is not set up for success. Creative thinking will be required on every level of leadership throughout the company. “This involves generating new ways to view a problem and seeking out novel alternatives to the problem” (DeJanasz, Dowd & Schneider, 2001, pg 404). This paper will explore possible solutions available to the senior management of Global Communication and make a recommendation to get them where they want to go...
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...Problem Solution: Global Communications The first section of the problem solution focuses on the most important past events that led to the issues and opportunities listen in Table 1. This is an analysis of the situation Global Communications finds itself in. These events are not the problem of the case but are what started the problem. In the stakeholder perspectives and ethical dilemmas section you will find various stakeholders identified, their interests, rights and values. The conflicting interests, conflicting rights, and ethical dilemmas are discussed here using the information in Table 2. The problem statement section includes what Global Communication aspires to be and the range of opportunities it must seize to achieve that vision. The end-state vision section focuses on where the company would want to me in the next few years. If all the challenges overcome, all the problems were solved and all the opportunities are realized then where would Global Communications stand. The statement directly reflects the desired end state Global Communications targets. The visions statement helped formulate the end-state goals listed in Table 3. The alternative solutions section you’ll find solutions that support my problem statement. These solutions summarize the benchmarking findings related to the problem statement, the relevance of benchmarking to Global Communications and specific solutions that give us details for Global Communications findings. Analysis of alternative solutions...
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...The Abstract This essay discusses the growing importance of visual communication in a global economy. This essay more specifically addresses and investigates the research question: “to what extent is visual communication becoming a profit enabler for companies acting in a global economy?” The research method used in this essay were questionnaires in which a number of anonymous p¬¬eople from different nations across the five continents (America, Europe, Asia, Africa and Oceania) were asked personal questions about communication and their preferences in communicating with different people or machines. Articles and statistical data results from the Web and books in addition to anthropological data statistics that clearly validated the theory. The findings of the research showed that people, according to their ethnicity, cultural background and education, viewed the same message potentially in a different way. The results from the different questionnaires clearly showed that visual communication not only provided a quicker way for people to view and understand a message than text as it has a global understanding of a message, but it was also a global preference for most individuals to perceive a similar message. Thus the results of the findings can conclude that visual communication is efficient due to its possibility of communicating a message Internationally, and to its way of providing quick understanding. Marketing is about advertising, providing awareness to customers...
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...The Changing Nature of Global Economy and the Need for Strategic Communication Business today has become a very big venture and the need for expansion into the global economy is deemed necessary for large company growth. Business’s entering into the global market will need strong communications in order to survive a global economy. The concept of strategic communications will allow a company to expand worldwide with the competency that the correct message is being portrayed. The concept of strategic communications involves understanding the meaning of the strategic communications, the different levels of communications, and the advantages of utilizing strategic communications. Strategic communications, in short terms, is the utilization of the best avenue to portray the message and concept at hand. The definition version is infusing communications efforts with an agenda and a master plan. Typically, that master plan involves promoting the brand of an organization, urging people to do specific actions, or advocating particular legislation. The topic of strategic communications is important because it increases different avenues of communication, provides a consistent and well coordinated delivery of the message or concept, and overall demonstrates the level of professionalism the company has by following distinct procedures. A company operating in a global business market has three different levels the producer can take in order for the consumer to recognize their product...
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