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Good Process Equals a Good Project

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Submitted By scheek555
Words 787
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Good Process Equals a Good Project Consider this. I am working for a large toy manufacturing company that runs its operations worldwide. The company recently received a request for manufacturing a new customized toy for a large French company. My company already has a large portfolio of toys that it can modify slightly to meet the customer’s needs. The director of International Sales at my company engages the research and development (R&D) department for making the prototype. The R&D department designs the prototype and sends it directly to the customer. The International Sales department is not involved during prototype development or its presentation to the customer. Meanwhile, the vice president (VP) of sales prepares a sales quote based on the estimated cost of production and marketing of the current products. The VP sends an e-mail message with the price quote to the customer. When the customer presents the prototype to the end user, the end user requests several changes and modifications, which the customer sends to the R&D department for making the changes. After several rounds of exchange of the prototype between the customer and the R&D department, the end user and the customer express their satisfaction regarding the product and agree to the purchase. The process has taken six months. The customer places the order, and the manufacturing plant begins production. The finance department calculates the total cost of production and marketing for the final product. The sales order is generated and sent to the customer for billing. The customer informs the finance department that the pricing is incorrect and refers back to the quote the VP provided at the beginning of the project. Due to poor internal communication, the vice president was not informed about the changes made to the prototype; therefore, the original price quote sent

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