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Google Brand

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Submitted By Leonhk01
Words 5676
Pages 23
27.4.2013

KATHARINA LEONHARDT 1415505

ASSIGNMENT2 – GOOGLE SERVICE BRAND ANALYSIS: FROM A CUSTOMER PERSPECTIVE

Strategic Brand Management BSNS 7454 | Robert Davis

K a t h a r i n a L e o n h a r d t - B S N S 7 4 5 4 , A 2 |1

EXECUTIVE SUMMARY
When people talk about the internet, they often talk about Google as well. Google made it possible for millions of people to get as much information possible, in a very short time, and what is most important, in a very convenient way.

How did this happen? Google was founded in 1996 by two young students of Stanford University, Larry and Sergey. They managed to build a company with more than 53,000 employees, working in more than 40 countries worldwide. While always updating their website, they also developed and acquired new services and features, such as Gmail, Google Earth and Maps, YouTube.

With the increase of internet users, also more people used Google over time. Not only consumers use Google, but also companies have the possibility to place advertisements on the search engine which millions of users look at daily. This made it possible to have enormous revenues, 96% of the revenues are even gained by this system of placing advertisements. Google is easily able to analyse data through its search engine and can identify trends faster than any other company.

Customers “love Google”, they admire it. How is that possible and why? First of all due to its founders, Larry and Sergey, two down-to earth men who have understood that their success would not have been possible without their employees. Furthermore, it is a valuable service offered for free, and therefore people want to return the favour by being loyal (Google is the under the top 20 companies which have the most loyal customers).

With its new invention Google Glass, Google set another milestone in the digital world. It is a wearable

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