...performance. In this case, the main difficulty is the performance appraisal which was directly tied to salary increases given at the end of the year. The graphic rating forms which were used to evaluate clerical staff were not efficient as these forms never gave the true evaluation of performance. So, to change the faulty performance appraisal system two Sweetwater experts gave their recommendations to solve the problem. The first recommendation was not to use graphic rating forms as this rating method did not provide any clear picture about the good or bad performance. The second recommendation was not to force administrators to arbitrarily rate at least half their secretaries as something less than excellent. The recommendations given by the experts were good and made sense but these recommendations created problems like efficacy of any graphic rating forms if it is compared to the original forced ranking approach used by Rob and what should be the basis of performance appraisal. ANALYSIS OF THE CASE: The job of Rob Winchester was to completely change the performance rating system of the university because the previous system was dealing with high staff turnover ratio and also the process didn’t look just. The initial performance appraisal form was filled by administrators. Administrators had to rate their secretaries on the basis of work they have done. The problem with this form was that every administrator used to rate their secretary as excellent so as to avoid...
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...arrangements and providing you with graphics and work processing support, (3) providing administrative support for the other four members of the research branch. Although Sue has 15 years of secretarial and administrative experience her performance has been described as less than stellar for the last six months, and specifically over the last month has been unsatisfactory. Sue is chronically behind on the branch’s budget and not able to complete it without repeated help, travel arrangements are not always in line with the workshop schedules, workshop materials are not arranged in proper order, and she’s routinely needs help with any graphics that are not identical to what she was exposed to in training. These issues are complicated, or perhaps created, by the fact that Sue’s personal life can be distracting. The other four competent members of the branch are frustrated with Sue, feel drained by her constant need for assistance, and need to focus more on their own projects and job responsibilities. Sue does appear to recognize the importance of the completion of each task as she puts in a full eight hours day, sometimes with overtime, and is not afraid to ask for help when she needs it. Since it is explained in the case that Sue is very good at following clear instructions and completing tasks she has experience with one solution that may help improve Sue’s, and the efficiency of the entire branch, is to provide detailed chronological work instructions for some of her responsibilities...
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...25 Ideas To Improve Your Workplace by ADL Associate Barbara Glanz, CSP Study after study has shown that what workers want from their jobs in the year 2000 is not better benefits or more money. Rather, it is the small things that make workers feel commitment to an organization. One study shows the top three things workers want are interesting work, full appreciation for the work they do, and a feeling of being in on things . Baxter Labs recently did a global study in which they asked their employees worldwide what they could do to make things better for them. The resounding answer was that employees wanted to be "respected as whole human beings with a life outside of work." What seems critical, then, in workplaces today is for leaders to respond to workers as HUMAN BEINGS and to foster an atmosphere that is inclusive, caring, creative, appreciative and joyful. People are looking for a deeper sense of meaning and purpose in their work, and above all, they want to be respected and valued. In my book CARE Packages for the Workplace-Dozens of Little Things You Can Do to Regenerate Spirit at Work (McGraw-Hill 1996), I have used the acronym CARE as the elements of a spirited workplace: C = Creative Communication A = Atmosphere and Appreciation for All R = Respect and Reason for Being E = Empathy and Enthusiasm In each of the chapters I have included dozens of mostly no-cost or low cost ideas which can be implemented almost immediately in today's workplaces to engender a new...
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...VA Branch – Update In recent weeks, I have received few complaints from few of our top clients in the Virginia region. The quality of work that comes from Roanoke, Virginia branch is affecting the Phoenix branch in a very negative way. For some reason, in the past three months, we have lost the key personnel which that have had been with the company for more than five years. This is why the work quality sharply declined and what followed next - the complaints from the clients. What is scaring me even more is that three of our top graphic designers and four of the copywriters are threatening to leave if we do not improve the way we handle new accounts without evaluating the current workload. We must address this issue as it is costing our company’s valued staff and profits. Robert Wright – Please contact the President of Word Company to find out what the problem is and how we can fix it. Susan Smith – Please call a meeting your graphic design team to find out why the quality of work is declining. Also, Robert and Susan, please evaluate the new client list to see if there is a need to shift some of the work to other branches in the short term. Please send me a full report by August 8, 2014 via email. It is very essential that we maintain a positive and professional relationship with both our clients and employees. If we work together, we can resolve all the problems and ensure the success of the Roanoke Virginia Branch and the entire Phoenix Advertising company...
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...Personal Work Priorities and Professional Development | | Short Answer Questions Question 1 - Build downtime into your schedule. When you plan your week, make it a point to schedule time with your family and friends, and activities that help you recharge. - Get moving. It's hard to make time for exercise when you have a jam-packed schedule, but it may ultimately help you get more done by boosting your energy level and ability to concentrate. - Remember that a little relaxation goes a long way. Don't assume that you need to make big changes to bring more balance to your life. Brooks recommends setting realistic goals, like leaving the office earlier 1 night per week. Question 2 - Organize & Prioritize Create a daily schedule and follow it. Identify the top three or four critical projects that need to be completed. Ensure your task list is manageable, adds value, and benefits your firm. - Stop Multitasking Guilty as charged! In the past I’ve been a master multitasker, or so I thought. I could answer a phone call, respond to an email, and dabble on a project simultaneously. I was satisfied that I could work on several projects at once. In reality, the quality of my work was compromised. Multitasking lowers IQ, lowers EQ (emotional intelligence), slows you down, increases stress levels, and causes mistakes. Master unitasking instead. - Avoid Distractions Did you know that focus is a fundamental quality of productive people? Our brains are wired to work best...
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...INTERNATIONAL SCHOOL OF MANAGEMENT AND TECHONOLOGY GAIRIGAON, TEENKUNE, KATHMANDU NEPAL Unit Title: Menu Planning and Product Development Unit Code: Y/601/1762 Session/Year: Sept 2013 Assessment No: 01 Assignment Launch Date: Due Date: Assignment Title: Student’s Name: …………………………………………. |Outcomes Assessed |Possible evidence |Assessor Feedback |Criteria Met or|IV Agreed or Not |Comments | | | | |Not | | | |LO1 Understand factors that influence menu planning decisions | |1.1 Discuss the |different principles of recipe | | | | | |principles of recipe |development such as creativity; cookery| | | | | |development |styles; nutritional composition; | | | | | | |consistency of product; methods e.g. | | | ...
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...have to address all of the main variables possible with proper project management. Project Management Project Management is the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time line constraints (Laudon, 2011). Within project management are these variables required for us to manage in order for us to complete a task like this successfully. The first variable that we must understand completely is the Scope, which defines the work that is or is not included in a project (Laudon, 2011). Understanding the scope is understanding what work will be required for the goal which is the proper implementation and function of the new CRM by upgrading the current IS infrastructure by replacing if necessary equipment that is deemed non-functional, obsolete, or incompatible with current operational standards or need’s for competitive interaction on the global digital markets. This scope would also include understanding the physical work that will be needed to complete the goal successfully through calculating the time required to complete the project. Project management typically establishes the amount of time required to complete major components of a project. Each of these components is further broken...
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...Writing Research Papers Aaron Hertzmann Why should you care about writing? • You must communicate your work to the world – If people don’t know about it, they won’t use it – Increase probability of adoption • Clear writing requires clear thinking; muddled writing is a sign of muddled thought • Be kind to your readers – good writing can be a joy; bad writing is agony • These skills transfer to other endeavors Goals for your paper 1. 2. 3. 4. Communicate ideas and experiments Persuade people of the approach Describe experiments and results Allow others to reproduce your results precisely 5. Be honest Know Your Audience • Potential audience includes: – – – – Experts in your area; people outside your area Expert professors; advanced undergrads Industry practitioners Researchers now; researchers 10 years from now • Title/abstract often used to decide whether to read the paper (and when searching) • Audience knows a lot less about this than you • The clearer and more self-contained the paper, the wider the audience Editing • • • • • • 90% of writing is editing Delete every unnecessary word Break down complex sentences Refactor sentences for clarity and flow Convert passive into active voice “Vermont is a state that attracts visitors because of its winter sports.” The Importance of Editing I'm not a very good writer, but I'm an excellent rewriter. ~James Michener The beautiful part of writing is that you don't have to get it right the first time...
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...Running Head: NOT KNOWING WHERE ONE WILL BE ASSIGNED 1 Not knowing where one will be assigned Justification Report Rhonda L. Evans ENG315 – Professional Communications Professor: Barry D. McCollough October 29, 2014 Not knowing where one will be assigned 2 Annette Shepherd, RN Director of Admission University of Chicago Medical Center Chicago, IL 60659 October 29, 2014 Rhonda L. Evans 12628 Grey Eagle Court Germantown, MD 20874 I am pleased to present the report you authorized on October 29, 2014, regarding the change in the scheduling of the admissions clerks at the University of Chicago Medical Center. Through interviewing employees and internet research the better scheduling method to use will be determined. The two methods that are being recommended are as follows a weekly schedule or seniority scheduling I thank you for allowing me the opportunity to research the potential choices for the change of the current scheduling process that is already in place. Sincerely, Rhonda L. Evans Enclosure: Justification Report Not knowing where one will be assigned 3 Table of Contents Executive Summary……………………………………………………………………………4 Problem Statement……………………………………………………………………………..5 Report Overview………………………………………………………………………………...
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...AMBA 670 TEAM AGREEMENT & WORK PLAN 3 Girls & A Guy I. Team Agreement A. Team Contact Information |Member Names |Number |E-mail |Availability | |Patrick Grudzinski |(703) 975-0394 |patrick.grudzinski@yahoo.com |phone/email | |Michelle Simmons |(240) 446-3059 |homealone0769@aol.com |email | |Serena Wales |(707) 592-4490 |serena_wales@hotmail.com |phone/email anytime | |Monét Green |(646) 702-2326 |MMMR4@yahoo.com | | | | | | | B. Mission Statement: Through communication and mutual respect, we strive to produce above standard academic work. C. Vision Statement: We will produce an effective, well- developed team work plan that can be used and understood by every member of the team. D. Shared Values: The following shared values will support open and honest communication, accountability, mutual respect, and ethical decision-making. • Accountability: To willfully accept tasks, roles and responsibilities, set expectations accordingly, and produce...
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...|[pic] |Cover sheet for submission of | | |work for assessment | |School: |Singapore Institutes of Management | |Program name | |Program code | |Office use only | | | | | |School date stamp | |Course/unit name | |Course/unit code | | | |TAFE National Module Unit of | |TAFE National Module Unit of | | | |Competency (UOC) name | |Competency (UOC) ID | | | |Assignment no. | |Due date | |Name of lecturer/teacher | | |Campus | |Class day/ time | |Tutor/maker’s name | ...
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... Exercise 2 | Apply AEIOU 1. Apply AEIOU to this situation. What are some of your key observations? 2. Assuming the situations to happen in sequence, do any similarities emerge in both contexts? Can we come up with an opportunity area? Journey Map A graphic tool used to organize detailed information about an individual’s steps through a process. It is a useful learning device that can be applied to any context. Journey Map Source: HCD Toolkit 2ed. Tested the concept at one subway stop. Waiting transformed into shopping. LOOK Assume a beginner’s mindset. Check assumptions. “Observe” with all five senses. Document the looking. Be patient. Situation 3 | ASK You are a manager of a moving company. Over the past month customers have written to you to complain about the quality of their moving experience with your company. What would you do? Situation 3 | ASK Why did this happen? What would you do differently? "Our crew! They handled a complicated interstate move with professionalism and good humor. Everything arrived safely and in good shape. …I've been so impressed with the training and communication skills of the crew.” "I was most impressed by the precision of my team [and their] hard work, all of it done with wit and good cheer. After 42 years in one place, I anticipated the move with terror but, once underway, my team made me feel so safe.” Moving Company | Customer Journey Map If your...
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...requiring various skills | Assembly Line Worker | Low | Identity | A completion of a job from the beginning to the end where the work can be identified as whole | Graphic Designer | High | Significance | The importance of a job or responsibility where it results in a large impact | Intern | Low | Autonomy | The independence given to make a decision or handle a situation. | Receptionist | Low | Feedback | An evaluation where one can clearly see the degree of success on any given assignment/projects | Author | High | 1b) Three Psychological States 1. Meaningful of Work * Variety job may require a list of different skill sets from an employee in order to complete a task * Identity job identity then plays a role in allowing the employee to view the outcome of their efforts as whole and completed by hand * Significance gives an employee a strong sense of positive contribution to the firm’s success. 2. Responsibility for Work * Autonomy instills the feeling of trust in an employee to carry out a job freely along with effectiveness and the right to make the appropriate decisions for the benefit of the firm. 3. Knowledge of Results * Feedback Feedback received allows an employee to be aware of the outcomes of their performance then employees receive feedback and decide whether to improve or keep up the good work 1c) Focal Job: Store Manager 1. Variety: High * Requires different talents and skills to deal with the needs of...
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...|Date Issued | |Business Environment | |Week beginning 11/02/13 | |Student Name |Student ID |Due Date – 03/06/13 | |Lecturer Name: Ibrahim kevin, Sujata,& Issac |Internal Verifier Name | | |Mr. M. Azam | Rules and regulations: |Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without | |referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from| |another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt | |with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.| Coursework Regulations 1. Submission of coursework must be undertaken according to the relevant procedure – whether online or paper-based. Lecturers will give information as to which procedure must be followed, and details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook. 2. All...
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