The Greenby Community Mental Health has a Center Consultation and Education Department (C and E Department), and because of insufficient cliental it is about to lose its funding, and needs to come up with a plan to show the board of directors that its program is indeed useful. The C and E department is useful to many individuals, and helps the other programs gain new clients, but the C and E Department have to show evidence to the board that there is a link by showing proof of this. C and E department needs to utilize a process evaluation and an outcome evaluation, which will show that the programs it has, does generate clients for the other programs within Greenby. The paper will show one process evaluation measure, and one outcome evaluation measure that will show the efficiency and effectiveness of Greenby’s C and E Department. The paper will also discuss challenges and issues of these measures. Process Evaluation

According to Lewis, Packard, and Lewis the “Process evaluation involves assessing agency activities to determine whether programs are operating in accordance with plans and expectations,” the executive director of Greenby thinks cutting the C and E program is the answer but having the proof that C and E program is actually beneficial to Greenby it is necessary to do a formative evaluation will show the success of the C and E programs. This process will make it easier to show the success, and compare them to the objectives showing what services have been given. It will show who did what and how these services were given. When a thorough evaluation is done the data that has been collected can be shown to the board to show exactly what kinds of progress the C and E department actually has. It will show how the program works the assets, and objectives. This will ensure that the program is working and on the right path.

The issues that may arise from doing an evaluation on the Greenby Community Mental Health Center are sufficient, if it shows that the center is not making enough money they will have to cut departments in order to stay afloat. They have to be up to par with the plans and expectations with the board of directors. Evaluating the C and D departments I think they will survive, simply because after investigation it is proven that they do indeed bring in new cliental to the whole clinic because of the resources they provide the clients when meeting them and getting the clients yo understand what exactly the problem is and how it can be helped by the other departments in the clinic. The C and D departments are a vital part of the clinic and to do away with them would mean the loss of many clients due to the lack of information that they would have. The C and D department is probably the most important department in the clinic.