...Organization The Division of Health Care Quality (DHCQ), a division of the Massachusetts Department of Public Health, oversees the enforcement of both federal and state regulations and licensing procedures for over 6,000 heath care facilities. Its mission statement is as follows: “The Mission of the Division of Health Care Quality is to promote, protect and preserve the health and safety of everyone in the Commonwealth across all settings.” Currently the Surveyor staff is divided into two main groups: Licensing & Recertification and Complaint Investigation, both of which are divided into 4 manager pools. The Licensing & Recertification manager groups are divided by state regions (north, south, west, metro), while the Complaint unit is divided by two specialty focuses (Hospital and Abuse groups) and two long term care (LTC) groups. The Licensing & Recertification section has approximately 60 surveyors, and the Complaints section has approximately 25 surveyors. In the last year, the division has had a change of director (who has since resigned), has lost the assistant director in charge of Licensing & Recertification, and has lost a manager of one of the complaint surveyor pools. Research Initiative The primary focus of this study is to look at the two largest work groups of the DHCQ that both primarily do investigation/survey work for the state and federal government. We will identify the strategic constructs, and focus on recommendations that will lead to improved efficiencies...
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...Organizations and behavior Contents page Section (1) Organizational structure…………................................................................. 3 Organizational culture……………………………………………………………………………. 5 Individual behavior at work……………………………………………………………………. 6 Section (2) Management approaches………………………………………………………………………... 6 Section (3) Motivational theories………………………………………………………………………………. 8 Leadership styles……………………………………………………………………………………… 10 Section (4) Nature of groups and group behavior……………………………………………………. 11 Technology and teams……………………………………………………………………………. 12 Executive summary In this Report we will be looking at KUK diagnostics LTD’s as an organization and comparing it to Apple Inc., to get a better understanding of organizational behavior. This will include overviews and analysis of structure, culture, leadership and management, motivation and groups and teams. Section (1) Organizational structure and culture Organizational structure KUK diagnostics operates in a flat structure, as this is ideal for small businesses, where the span of control is wide due to short chain of command from manager(s) to employees and fewer or no layers of management, which makes decision making quicker and easier for the manager, a flat structure also allows employees to engage in the...
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...management comprise of four primary functions, namely; planning, organizing, leading and controlling. For the success of an organization these functions must be performed both effectively and efficiently. All over the world these functions are common across all fields of management, be it at a factory, a super market, a restaurant or even at home. In my place of work for instance, these functions are referred to as the management process and they are applied in our everyday activities. Planning Planning is the first and base component of management. It involves chalking out future course of action and deciding in advance what course of action is most appropriate for the achievement of pre-determined goals. According to KOONTZ, “Planning is deciding in advance – what to d, when to and how to do. It bridges the gap between where we are and where we want to be.”This function is usually performed by top executives of companies. Since planning involves deciding and specifying which organizational goals to be pursued, it is seen as the most critical aspect of management. To a large extent the success or failure of the company depends on its planning. Planning describes a top-down approach in which top executives establishes business plans and tells others to implement them. Hence, it’s not expected that those below the top executive level would be directly involved in this management function. In the organization I work for, board meetings are held where the organization’s goals are...
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...Flexible grouping refers to the way students are grouped together to receive instruction. Another term associated with flexible grouping is with-in class grouping which is defined by Robert E. Slavin (1987) as assigning students to small groups based on their academic need in reading or math. This model is often used reading. One such program that uses it is the Guided Reading program in which FCPS schools have adopted and found great gains in students reading achievement. According to Castle, Baker, and Tortora (2005) research, with-in class grouping or flexible grouping is effective particularly for those students who get exposure to it for multiple years. In their research, teachers noted that flexible grouping allowed them to instruct students based on their learning level, students were able to keep focus on the learning task, and below level learners gained confidence. The findings from Sorensen & Hallinan (1986) indicated that students learn more from what is taught in flexible grouping. Grouping causes the students to be more engaged in the lesson. Blatchford, Russell, Bassett, Brown, and Martin (2007) conducted research on various forms of grouping. The research showed the most support for flexible grouping. However, they added that careful and strategic professional development for teachers is needed as well. The professional development...
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...Terry (1982) defined management as a “distinct process consisting of planning, or organizing, actuating, and controlling performed to determine and accomplish the objectives by the use of people and resources”. For Massie (1964), it is a “process by which a cooperative group directs action toward common goals”. Drucker views management as a discipline and a field of study that denotes a social position and authority involving people and their functions. Koontz considers management “to accomplish desired objectives by establishing an environment favorable to performance by people operating in organized groups”. Other scholars define management as an act of handling, directing, or exercising control and supervision on the functions of the organization. It is in the process of designing and maintaining an environment in which individuals work together in groups to accomplish selected objectives. Management processes are the methods that aid the structuring, investigation, analysis, decision-making and communication of business issues. Examples include the strategic planning process, talent planning, expense and capital budgeting, performance management systems product planning and management cost accounting....
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...Chapter 04 Job Analysis and Rewards Answer Key Changing Nature of Jobs True / False Questions 1. In most modern organizations, jobs are largely well established and change little over time. FALSE 2. Job analysis is the process of studying jobs in order to gather, analyze, synthesize, and report information about job requirements. TRUE 3. Competency based job analysis seeks to identify and describe the specific tasks, KSAOs, and job context for a particular job. FALSE 4. The traditional way of designing a job is to identify and define its elements and tasks precisely and then incorporate them into a job description. TRUE 5. Traditional job design is marked by formal organization charts, clear and precise job descriptions and specifications, and well-defined relationships between jobs. TRUE 6. Changes to jobs have become so radical that the concept of "jobs" is no longer a useful concept in most organizations. FALSE 7. Advances in technology are one of the major reasons for changes in jobs. TRUE 8. A job family is a grouping of positions that are similar in their tasks and task dimensions. FALSE 9. The smallest unit into which work can be divided without analyzing separate motions, movements, and mental processes is called an element. TRUE 10. Many small-business owners, general managers of start-up strategic business units, and top management members perform flexible jobs...
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...consists of similar tasks. Planning, organizing, leading, and controlling all serve an important part in achieving management’s vision. Each component is important and one cannot function well without the others. The first component of managing is planning. A manager must determine what the organizations goals are and how to achieve these goals. Much of which comes from the vision and mission statement for the company. Setting objectives for the goal and following up on the execution of the plan, are two critical components of the planning function. For instance, if a manager at my company were to get hired in a different program, they would need a new hiring plan, contract plan, and strategy plan. Planning is necessary to ensure proper utilization of human and non-human resources. Managers are responsible for organization of the company and this includes organizing people and resources. Knowing how many employees are needed for particular shifts can be critical to the success of a company. If those employees do not have the necessary resources to complete their jobs, organization has not occurred. For example, my company breaks down the organizational process for the managers: * Identification of activities *Classification of grouping of activities * Assignment of duties * Delegation of authority and recreation of responsibility * Coordinating authority and responsibility relationships Managing and leading are not...
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...health care delivery models that comprise it. A health care system can be defined, as a grouping of organizations, institutions, and resources functioning with the intention to fulfill the health care needs of communities and/or populations. Such a system includes components that cover four major functions – financing, insurance, delivery, and payment. In a functioning system one would expected to find its components carefully coordinated and interrelated. However, the US this system is comprised of independent components that work simultaneously but not always collaboratively to deliver and fulfill the requirements of health care. The reality of the US health care system is that its components function independently, in a loosely connected fashion, and without a single central agency governing and regulating it. This characteristic is contrasting to systems in many other countries that have a national heath care program designed to provide a set of equitable health services to all its citizens. Access to health care services in the US varies, and many times those services also vary in consistency, efficiency and quality. Along with the function of fulfilling the health care needs of a population, the independent components of the US health care system also have the responsibility of running successful and profitable businesses. Health care in the US exists more as a grouping of businesses in a capitalistic system, rather than as a...
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...to accomplish desired goals and objectives using available resources efficiently and effectively. Key Points · Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. · In for-profit work, the primary function of management is the satisfaction of a range of stakeholders. · In the public sector of countries constituted as representative democracies, voters elect politicians to public office, who then hire managers and administrators. · Since organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. Overview Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Since organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view...
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...The Functions of Management The Functions of Management Management can be the factor that pushes an organization to function and strive. A company’s managing techniques will help to effectively and efficiently accomplish goals in an organization and cut unnecessary spending and time wasted. Often in organizations, managers do not always manage effectively or efficiently. In order for a company to produce its best results, it must focus on its fundamentals. In management there are four fundamentals. The fundamentals include planning, organizing, leading, and controlling (Bateman & Snell, 2009). Each of the four functions relate to one’s own organization. The first of the four functions is planning. Planning in management is the achievement of a goal and the appropriate measures to achieve the goal are pre-calculated. This information can be found in a company’s mission statement. The measures taken to meet those goals are most often studying recent situation, thinking about the future, finding objectives, determining company activates to engage with, determining strategies, and finding resources for accomplishing goals. “Historically, planning described a top-down approach in which top executives establish business plans and tell others to implement them” (Bateman & Snell, 2009). Plans set a path to accomplish a company’s goals. Organizing is the placement and management...
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...mental health coverage to its consumers. The organization manages Medicaid and Medicare accounts as well as commercial accounts from employers. Providing healthcare insurance is a competitive job, therefore, the management of the organization has to use the four functions of management to remain in the competition. The four function of management are planning, organizing, leading and controlling. In this paper, we will discuss the four functions of management and how it relates to the organization. The four functions of management is planning, organizing, leading and, controlling. Planning is for the goals of the organization, planning sets the stage for action and major achievements. Organizing is assembling and coordinating human, financial resources needed to achieve the goals. This could be organizing activities such as grouping jobs into work units, marshaling and allocating resources and creating conditions so that people and things work together to achieve maximum success. Leading is stimulating people to be high performers. Leading can take place in departments, teams as well as divisions. By encouraging high performers, you are increasing their inner moral, making them feel and believe they can complete their goals rather it is individual goals that coincide with the organization’s goals. Another management function is controlling, managers make sure the organization’s resources are being used as planned and that the organization is meeting its goals for quality and safety...
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...change. The four main functions of management are planning, organizing, leading, and controlling. Planning is defining the goals to be achieved and developing a road map that can guide you to obtaining those goals. Planning takes the ability to assess the current situation, forecasting the future, outlining the goals, and understanding the resources that will be needed to realize the goals. Next, organizing is the managing of the many type of resources needed to achieve the goals that were developed in the planning step. Organizing will require a leader that understands it resources so task assignment structured inline with the reality of the capabilities of each resource and the grouping of resources in an effort to maximize effectiveness and efficiencies. Third, leading is the ability of a manager to motivate employees so they are inspired to achieve the organizational goals. Also, in leading, the individual should also be able to communicate effectively so objectives are clearly stated and the audience fully understands what is expected of them. Finally, the fourth function is controlling. In this step, management is evaluating the performance of each resource and makes any changes necessary so they are working more efficiently towards achieving organizational goals. Management should be decisive and possess the ability to make and implement any change essential to the overall success of the organization. In regards to the four functions of management, globalization affects...
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...National Bank Limited at a Glance: With a vision to become the bank of choice and to be the most valuable financial brand in Bangladesh, National Bank Limited Ltd. (NBL) began its journey in 1983. NBL is the first private bank in Bangladesh. Over the years NBL has established itself as a leading private commercial bank in the country with undisputed leadership in Corporate Banking and a strong Consumer and SME growth engines. NBL’s ambition is to be the number one financial services provider, creating lasting value for its clientele, shareholder, and employees and above all for the community it operates in. Bangladesh Banking Sector has grown from strength to strength over the past one decade and is fiercely competitive, especially in the Consumer Banking segment. NBL offers a wide range of depository, loan and card products to cater virtually for every customer segment. From Student Banking to Priority Banking to Platinum card NBL has almost all banking products in its repertoire. The product basket is rich in content featuring different types of Savings & Current Accounts, Personal Loans, Debit Cards, Credit Cards, Pre-paid Cards, Corporate Banking, SME Banking, Investment Banking, Treasury & Syndication services. The customers are served through a network of 144 Branches, Several ATMs. NBL has its presence in almost all cities/towns in the country. NBL is known for its product innovation in the market. During the past five years, NBL introduced 12 new-to-Bangladesh...
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...organizing, leading and controlling. Planning is the management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue. Planning is specifying the goals to be achieved and deciding the appropriate actions needed to achieve those goals. Planning includes analyzing current situations, anticipating the future, determining objectives, deciding in what types of activities the company will engage, choosing corporate and business strategies and determining the resources needed to achieve be organizational goals. In my organization, in my position, a lot of time goes into planning. We have to plan for quarterly board of director’s meetings, bi-annual strategic planning meetings, annual business planning meetings and monthly management meeting and financial reviews. One of the main aspects of my job is planning all of these meeting and making sure they are executed effectively, efficiently and at the lowest possible cost. Organizing is the management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals. Organizing activities include attracting people to the organization, specifying job responsibilities, grouping jobs into work units, marshaling and allocating resources, and creating conditions so that people and things work together to achieve maximum success. Effective managers build organizations that are...
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...Functions of Management MGT330 July 25, 2011 Joey Martin Functions of Management In the following paper I will define the four functions of management, which are Planning, Organizing, Leading, and Controlling. Each function defined will explain how the area relates to my organization. One of the main keys to success in any organization is planning. An organization that does not include the planning process is sure to have a malfunction. According to (Bateman & Snell, 2009) “Planning is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals. Planning activities include analyzing current situations, anticipating the future, determining objectives, deciding in what types of activities the company will engage, choosing organization’s goals.” In the organization in which I work planning is very essential. When you plan you decide what needs to happen at the present and in the future. I currently work in Student Services of an advisement center. When working in the advisement department of a university planning is used in the capacity that the students stay on track taking the correct classes in order to graduate at a specific time. Proper planning allows the students to have a time line in which to follow in order to register for these classes. If there is a class that is needed, but not available planning helps to have a second and or possibly third option available. When it comes to organizing, you are enabling...
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