...thanks especially to our friends & many individuals, for their enthusiastic encouragements and helps during the preparation of this project and for their assistance in typing and proofreading this manuscript. We are thankful for the facilities such as the business computer lab, free Internet facilities and the library articles provided by North South University. [pic] Background Warid Telecom International Ltd. is a GSM-based cellular operator in Bangladesh. Warid is the sixth mobile phone carrier to enter the Bangladesh market. It is wholly owned subsidiary of Warid Telecom International LLC which is the part of an Abu Dhabi based consortium led by His Highness Sheikh Nahayan Mabarak Al Nahayan, a Member of the Royal Family of Abu Dhabi, and the Honorable Minister of Higher Education and Scientific Research of the United Arab Emirates. Warid officially launched their commercial services in Bangladesh on the May 10, 2007 with a GSM Mobile Cellular network covering 64 districts of the country and encompassing 70% of the mobile phone using population- the single largest launch the country has ever seen. On July 19, 2007 Warid Telecom announced in major dailies of having achieved one million subscribers in the first of 70 days of operation. As of September, 2008 Warid has secured 3.86 million subscribers and is ranked fourth among the six operators. The primary location of this company is House 34, Road 19/A, Banani,...
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...Overview on GSM mobile communication system History • 1958- in Germany, the A1 net was established • In 1972 an new net was established • 1982- The work to develop a European standard for digital cellular voice telephony began. • the European Conference of Postal and Telecommunications Administrations (CEPT) created the Groupe Spécial Mobile committee and provided a permanent group of technical support personnel, based in Paris. • In 1987, 15 representatives from 13 European countries signed a memorandum of understanding to develop and deploy a common cellular telephone system across Europe. • France and Germany signed a joint development agreement in 1984 and were joined by Italy and the UK in 1986. • In 1986 the European Commission proposed to reserve the 900 MHz spectrum band for GSM. • By 1987, basic parameters of the GSM standard had been agreed upon and 15 representatives from 13 European nations signed a memorandum of understanding in Copenhagen, committing to deploy GSM. • In 1989, the Groupe Spécial Mobile committee was transferred from CEPT to the European Telecommunications Standards Institute (ETSI).[3] • Phase I of the GSM specifications were published in 1990 • The historic world's first GSM call was made by the Finnish prime minister Harri Holkari to Kaarina Suonio (mayor in city of Tampere) in July 1 1991. • The first network was built by...
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...Applications (0975 – 8887) Volume 8– No.12, October 2010 Handover management in GSM cellular system Jahangir khan School of computer science PAF-KIET, Pakistan Air Force Base korangi Creek Karachi 75190 Pakistan ABSTRACT Handover mechanism is extremely important in cellular network because of the cellular architecture employed to maximize spectrum utilization. Handover is the procedure that transfers an ongoing call from one cell to another as the user’s moves through the coverage area of cellular system. One way to improve the cellular network performance is to use efficient handover prioritization schemes when user is switching between the cells. In this paper I have presented an analytical framework that can enhance considerably the handover call mechanism in wireless network. Some advance schemes namely, guard channels, call admission control and handover queuing are discussed. All these of prioritiztaions schemes have a common characteristic reducing the call dropping probability at the expense of increased call blocking probability. Efficnet prioritiztaion scheme accomadetes a number of new calls while guaranates the quality of sevice(QOS) of hanover call. This idea is based on the neighbouring cells have an ovelapping (the area served by more than one cell) coverage area. Furthermore cell overlap and load balancing scheme is proposed to enhance the GSM cellular capacity using an overlapping coverage area. Capacity enhancement is achieved by balancing the load in neighboring...
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...1 Organization Part 1. The Organization GrameenPhone Ltd. is the leading organization of mobile telecommunication industry of Bangladesh. This is the first organization that brought GSM technology in mobile telecommunication for the general people of Bangladesh. The organization is not only leading the telecommunication industry, but also it has significance activities in social and cultural sector. The head office of the organization is located at - Celebration Point, Plot No. 3 & 5, Road No. 113/A, Gulshan-2, Dhaka 1212, Bangladesh. At present the organization has 5 Customer Care centers, 13 GrameenPhone Centers, 25 GrameenPhone Distribution Centers and 651 GrameenPhone Service Desks all over the countries, which are working as branch offices. In 1996, Bangladesh was preparing to auction off private cell phone licenses to four companies. So at the behest of Dr. Muhammad Yunus (Grameen Bank’s founder) but completely independent of Grameen Bank, a not-for-profit private company called Grameen Telecom was created. Grameen Telecom, in turn, created a for-profit company called GrameenPhone, found a foreign partner, and put in a bid; GrameenPhone received one of the four licenses on November 28, 1996 which was offered by the Ministry of Posts and Telecommunications of Bangladesh. GrameenPhone’s total capitalization was US$120,000,000, including around US$50 million from IFC/CDC, and the Asian Development Bank (ADB). It...
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...Wireless network Since their birth in the early seventeenth and all along their di_erent generations, mobile communication networks have crossed important evolutionary phases aiming to de_ne increasingly sophisticated technologies allowing the provision of seamless global roaming, quality of service, and high data rates. Today, numerous technologies are co-existing to provide a unifying set of services. The coming era of 4th generation networks is foreseeing a potential smooth merging of all these heterogeneous technologies. A 4G network is characterized by the integration and the convergence of all communication networks, which are intrinsically characterized by their diversity, their heterogeneity, and their dynamicity, into one network. The main challenges raised by this network are the guarantee of seamless global roaming, the provision of cost effective high data rates, the definition of efficient user-centric customized service models, and the optimization of the quality of service provision. 1.1:Generation: 1.1.1:Wireless first generation overview (1G) 1G (or 1-G) refers to the first generation of wireless telephone technology (mobile telecommunications). These are the analog telecommunications standards that were introduced in the 1980s and continued until being replaced by 2G digital telecommunications. The main difference between the two mobile telephone systems (1G and 2G), is that the radio signals used by 1G networks are analog, while 2G networks are digital...
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...1.0 Introduction Mobile phone is a very common source of communication in these days. Most of the people are using mobile phone in the city and the urban areas robustly. At present, six different companies are providing mobile phone connections in Bangladesh. In comparison to the big population it is becoming a huge market for mobile phone service companies. Every company is trying to provide as much facilities as possible to do marketing campaign in many ways they have available in their hand. TM International (Bangladesh) Limited is formed a huge demand in this sector. The company known as ROBI across the country has more than two million subscribers both in prepaid and postpaid forms. 1.1 Introduction of the report Each professional degree needs practical knowledge of the respective field of discipline to be fruitful. Our BBA program also is similar, relating to the exchange of theoretical knowledge into the real life practical situation. The report entitled “Mobile Services in Bangladesh: A case study on ROBI”. The main purpose of the preparation of the report understands the practical knowledge about marketing mix, STP and the SWOT analysis. During the course, we were under the supervision and guidance of Ms Husna Ara, Faculty of Business Studies, East West University-Bangladesh. 1.2 Objectives of the report Main Objective: The main objective of this study is to prepare a paper on the specified topic implementing the knowledge that has been gathered...
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...3G Unit-1: GPRS & EDGE General Packet Radio Service (GPRS) General Packet Radio Service (GPRS) is a mobile data service available to users of GSM mobile phones. It is often described as "2.5G", that is, a technology between the second (2G) and third (3G) generations of mobile telephony. It provides moderate speed data transfer, by using unused TDMA channels in the GSM network. Originally there was some thought to extend GPRS to cover other standards, but instead those networks are being converted to use the GSM standard, so that is the only kind of network where GPRS is in use. GPRS is integrated into GSM standards releases starting with Release 97 and onwards. First it was standardised by ETSI but now that effort has been handed onto the 3GPP. GPRS is different from the older Circuit Switched Data (or CSD) connection included in GSM standards releases before Release 97 (from 1997, the year the standard was feature frozen). In CSD, a data connection establishes a circuit, and reserves the full bandwidth of that circuit during the lifetime of the connection. GPRS is packet-switched which means that multiple users share the same transmission channel, only transmitting when they have data to send. This means that the total available bandwidth can be immediately dedicated to those users who are actually sending at any given moment, providing higher utilization where users only send or receive data intermittently. Web browsing, receiving e-mails as they arrive and instant...
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...1.Introduction (1.1) Background of the study : At the very arena of globalization and technological innovation, Telecommunication business has become more competitive. To cope up with this, telecommunication should have huge theoretical knowledge and professional skill as well as technical basis. As a BBA student, I felt that telecommunication is an excellent area to gather some practical knowledge. With a view to develop skilled professional in this area, BRAC University has undertaken the internship-training program for its BBA students. As a partial and essential requirement of the BBA degree, on authority’s instruction I have selected the Grameen Phone to acquire some practical experience in telecommunication industry. It would not be out of place to mention here that during the course of the program I had to perform several duties. (1.2) Origin of the Report : As I am doing intern in GrameenPhone Customer Service Devision so I think to work on eCRM is a good field for me to acquire knowledge, how can eCRM help to give best service. As per my course instructor instruction I have submitted my report which is about “eCRM, and eCRM practices in Grameenphone and its impact”. I choose this topic because at present time, we know the most growing industry in our country is mobile telecom industry. And the companies in this industry fight each other really hard to attract more customers. And here customer relation management plays a vital role. Because its help the companies...
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...PROJECT REPORT ON MARKETING STRATEGIES OF AIRTEL SUBMITTED UNDER PARTIAL FULFILLMENT OF THE REQUIREMENT FOR TRAINING SUPERVISOR: PROJECT ADVISOR: SUBMITTED BY: SESSION: ACKNOWLEDGEMENT I acknowledge the sincere assistance provided to me from several rather unexpected quarters during the course of execution of this study. It would be a mammoth task to place on record my gratitude to each and every one of them but a whole hearted attempt would be made nevertheless, least I be branded ungrateful. I am extremely thankful to Mr.Abhishek Yadav, (Unit Advisor) for giving me an opportunity to undergo training in BHARTI AIRTEL MARKETING and making my stay at AIRTEL MARKETING a memorable learning experience. Where the emotions are involved words cease to work. I am deeply indebt to ---------------------- for her encouragement, affections, valuable advice and guidance that helped me to complete this project successfully. 2 EXECUTIVE SUMMARY The project aims at understanding the Marketing strategies at Airtel and its impact on the perception of Airtel Cellular Services. Research has demonstrated conclusively that it is far more costly to win a new customer than it is to maintain an existing one. And there is no better way to retain a customer than to exceed his expectations. For this purpose it is essential to know the level of customer satisfaction. The focus of my research was the measurement of customer satisfaction level for the services provided by Bharti...
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...chapter 01 Introduction Management and organizations facing constantly changing problems, diverse managerial styles, and ever present information needs offer a challenging context for developing computer based information systems. A management information system (MIS) is a system or process that provides information needed to manage organizations effectively. Management Information Systems (MIS) employs the integration of information technology in achieving the needs and objectives of the general workforce, managers and their organization. The development of MIS in organizations helps corporate executives in applying efficient and effective information technology-based business and economic decisions. With new trends in information technology, managers and organizations will face more advance and flexible management of organizational information. Management information systems are regarded to be a subset of the overall internal controls procedures in a business, which cover the application of people, documents, technologies, and procedures used by management accountants to solve business problems such as costing a product, service or a business-wide strategy. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Expert systems, and Executive information systems. The terms MIS and information system are often confused. MIS is sometimes referred...
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...Robi is the dynamic and leading end-to-end countrywide GSM mobile communication solutions of TM International (Bangladesh) Limited. It is a joint venture company between Telecom Malaysia Berhad and A.K. Khan & Co. Limited, which was established in the year 1996, and services launched in 1997 under the brand name Robi. Today, Robi is recognized as a leading brand in Bangladesh and this is driven by our persistent pursuit of quality and technology, putting it clearly ahead of the rest. The future with Robi is promised to be exciting as we strive to employ the best resources and latest technology in offering many more innovative and exciting products and services Vision To be the most preferred GSM cellular service provider in Bangladesh. Mission To provide total customer satisfaction as the company strives to become the most preferred GSM cellular service provider in Bangladesh. TMIB will achieve this through developing people, products, and services of the highest quality and meeting the needs of its employees, shareholders and the nation. 1) Total quality objective 2) Total commitment to the needs of our customers, 3) Following the highest ethics standards, 4) Continual improvement of all work processes, 5) Permanent improvement of all the employees knowledge and skills, 6) Securing quality of the service to match the quality of services offered by the world’s most successful companies in the field 7) Preserving the Company’s leading position...
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...Introduction………………………………………………………………………………2 2. External Analysis: Macro-environmental- PESTLE……………………………………..3 3. External Analysis: Industry Analysis - Porter’s Five Forces…………………………….9 4. Internal Analysis: SWOT analysis……………………………………………………...11 5. Internal / Organization Analysis (VRINE/VIRO analysis)……………………………..13 6. Internal / Organization Analysis (Value Chain)………………………………………...16 7. Recommendation (Corporate Strategy)…………………………………………………17 8. Recommendation (Business Strategy)…………………………………………………..21 9. Recommendation (Functional Strategy)………………………………………………...23 10. Conclusion …………………………………………………………..………………….26 11. References………………………………………………………………………………28 Introduction The Company of Activ which is now known under the trade mark of Kcell in Kazakhstan is one of the three licensed GSM mobile network operators in Kazakhstan. Beeline and Tele2 are the other license holders. It is operated by GSM Kazakhstan Ltd under Kcell, Activ and Vegaline trademarks. The company was established in 1998 and since February 1999 it began rendering services of cellular communication. Activ brand was launched in September the same year. Today the Company's subscriber data base exceeds 11.6 million. From the very beginning of its operation Activ has been playing the role of the trend setter giving tone, trends and tendency to development of the Kazakhstani cellular market. Through the dynamic actions of the Company in the Kazakhstani mobile market the Company...
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...Letter of Transmittal November 28, 2008 Mr. Md. Shibli Shahriar Assistant Professor Department of Business Administration Daffodil International University Subject: Submission of Internship Report Dear Sir, I am very happy to submit my Internship Report assigned to me at the completion of my BBA program. While working on the report, I have tried to follow each and every guideline that you had advised. It has been a very enlightening experience to work on this project and I have thoroughly enjoyed my internship period at CityCell. The authority of Pacific Bangladesh Telecom Limited has also extended their cooperation as and when required. I hope you will accept my report and kindly oblige. Sincerely, Md.Fazlay Elahi Sakib ID:042-11-365, Batch: 8th Bachelor in Business Administration (BBA) Contact:01715909903 Acknowledgement This internship report would not be completed without the help and cooperation of the following people. First of all I would like to thank honorable faculty member and my internship advisor, Mr. Md. Shibli Shahriar, Assistant Professor, BBA program for giving me the permission to work on this topic. My special appreciation and sincere gratitude goes to him for the clear guidelines given, which was very help for me to understand and prepare the structure of the paper. Next, I would like to thank Pacific Bangladesh Telecom Limited authority for their cooperation in doing this project. I would specially like to thank...
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...GSM GSM: History Developed by Group Spéciale Mobile (founded 1982) which was an initiative of CEPT ( Conference of European Post and Telecommunication ) • Aim : to replace the incompatible analog system • Presently the responsibility of GSM standardization resides with special mobile group under ETSI ( European telecommunication Standards Institute ) • Full set of specifications phase-I became available in 1990 • Under ETSI, GSM is named as “ Global System for Mobile communication “ • Today many providers all over the world use GSM (more than 135 countries in Asia, Africa, Europe, Australia, America) What is GSM ? Global system for mobile communication (GSM) is a globally accepted standard for digital cellular communication .GSM is the name of a standardization group established in 1982 to create a common European mobile telephone standard that would formulate specifications for a pan-European mobile cellular radio system operating at 900 MHz .it is estimated that many countries outside of Europe will join the GSM partnership. On the basis of telecom: GSM includes- – Voice and Data – Analog and Digital – Circuit Switched and Packet Switched – Media - Copper Wire, Co-axial cable, Air, Optical Fibre – Networks -PSTN, ISDN, PDN and Mobile Networks Types of GSM Network □ GSM-900 (Channels 125 operating band 900Mhz carrier spacing 200khz spacing 45Mhz) □ GSM -1800 (Channels 374 spacing 95Mhz) □ GSM -1900(Used...
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... S. Bhulai of the Vrije Universiteit Amsterdam for his guidance while I was writing this paper. Hong-Vu Dang BMI paper: An Overview Of Today’s And Tomorrow’s M-Commerce In The Netherlands And Europe ABSTRACT This paper explains: • What m-commerce is: in a nutshell, it is commerce using a mobile device such as a hand-held device or a smart phone; • What it is used for: currently, m-commerce in Europe mainly consists of messaging, such as SMS, and mobile entertainment (think of ringtones, wallpapers, and mobile games); • What technology is involved with m-commerce: this paper describes the history and future of mobile networks from 1G to 3G, and how other technologies can be used for m-commerce such as GPS, and Wi-Fi; • The business aspects of m-commerce: how much does it cost to enable mcommerce (for instance the costs of the European UMTS network) and how much turnover is made. Also, success stories for several m-commerce services are described, as well as the...
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