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Guidance Leaflet

In: English and Literature

Submitted By jordanfawdon
Words 4245
Pages 17
Tenpin Guidance Leaflet

This is a guidance leaflet aimed towards Tenpin employees it will give you knowledge and understanding regarding HR policies, procedures and guidance on high standards of conduct.

Internal factors
These can impact on the employment relationship (over and above statutory minimum)
Probation- All new employees must complete and be successful in a three month probation period (management six months). All employees are subject to meet set criteria by their final review sign off in areas of:- * CPL on line training. Training in basic skills such as Safety at Work, Food Safety and Fire Awareness. Subject to minimum pass levels within these courses. * Measurements against minimum levels of absence, lateness and conduct. * Satisfactory references
Employees are offered training and support through mentoring and regular reviews during this period in order to understand and achieve minimum levels in the above.
Pay and Reward- Tenpin offers staff benefits and training to exceed minimum pay, currently above statutory minimum wage. These include:- * Completion of one of four basic pins to achieve minimum requirement, however staff that become multi-trained achieve Higher Grade Duty (HGD) of 25p per hour once successful and signed off by training mentor and manager. * Bonus payments scheme of successful achievement of 9/10 or higher of customer satisfaction review (Mystery Bowler, MB) measured against engagement and customer service on weekly basis. * Tenpin Treats gateway is available to all employees during probation and beyond allowing discounts, benefits and cashback on purchases and usage of the gateway. * Pension contributions dependent on minimum statutory income and additional optional top up.
External
Eligibility to work- New employees must meet legal employment requirements and

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