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Guy Bibliography

In: Computers and Technology

Submitted By guygous
Words 387
Pages 2
Telecommunication and IT Technician – Hardware / Software Support

PROFILE:  More than 11 years comprehensive experience in IT analysis,installation, update, administration, enhancement, testing, maintenance, troubleshooting of computers,data and voice networks, electronics Access control, cctv, satellite, matv, catv, paging and sound reinforcement system, fire alarm system, copper and optical fiber.
 Proficient in client relations, customer service, and effective Help Desk operations.
 Well-versed in IT security, network design and management, requirement identification, and quality assurance, as well as software and system installation and integration in telecommunications transmission environments.
 Skilled in delivering high-quality technical support; identify, diagnose, and resolve problem issues resulting in improved system performance and client satisfaction.
 Fluent in French and English. Very familiar with IT hardware/software in Cameroon.

TECHNOLOGY: MS Office suite, MS Outlook, Wireless Networks, peripherals, TCP/IP, BIOS, MS Windows, NT, XP, Linux, and DOS. Sound, Video, Network, & Wireless Cards, Hard drive, CD, & Floppy Drives, Modems, Printers, Fax, and Scanners for HP, Compaq, IBM, Toshiba, and Dell PCs & Laptops.

EXPERIENCE: ACI, Streamwood, IL 2004--2006 Telecommunications / Cable, High Speed data and Telephone Technician Deliver technical support during installation, repair, deployment, and testing of new equipment and service, as well as resolve problems at customer sites for video, telephone (digital voice) and Internet service (High speed, Wireless home and business Networking). Support network implementation and perform troubleshooting of equipment and TCP/IP connectivity, including LAN/WAN issues. EBC, Inc., Maroua, Cameroon 1988-2003 Established and successfully operated this IT consulting firm, providing a wide range of high-level support services to 4 major clients on an on-call basis. Clients included German Development Cooperation, 1999-2003; Netherlands Development Organization, 1998-2003; World Conservation Union 1998-2003, and Care International, 1988-2001.
 Performed maintenance, upgrades, deployment, and troubleshooting of hardware and software, TCP/IP, WAN/LAN performance and uptime, and operating system problems.
 Installed and configured Windows, including NT and XP, as well as an array of software applications.
 Identified problems with hardware, software integration, and peripherals’ operating issues.
 Administered Desktop functions, setup, and training of end users.
 Built hardware, including microprocessors, and repaired Laser and Inkjet printers.
 Enhanced desktop performance, ensuring on time and effective resolution of problems through expert lifecycle management of desktop projects.
 Positively impacted and improved operational performance.

EDUCATION: ACERFI, Yaounde, Cameroon 1997 Degree - Computer Maintenance Bafoussan Technical College , Cameroon

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