Connor Ferguson
Admin 351
Jo-anne Goodpipe
January 29, 2016
Full Case Analysis of Hallington Utilities Services Company
Case Analysis: Case overview 1. Summary of the situation
Hallington Utilities Services is first introduced as a utility that distributes electrical power to customers in the municipality of Hallington. In the mid-1990s, the Ontario government decided it should move to deregulate the electrical power market because residents and businesses in Ontario were drastically overpaying for services and were considered the third-highest electricity generation rates in Canada, with no choice of suppliers. HUS was reorganized. It now responded to a Board of Directors. This Board adopted the vision: Excellence in customer service with competitive electricity rates and knowledge of power that is 1st class, which meant focus, was now going to be mainly on providing second to none customer service in attempt to please the public.
After this shift there became the growing concern that HUS would face major restructuring and reorientation challenges Hallington employees were beginning to be concerned about their future within the organization. With this growing uncertainty, employee’s morale can be greatly affected. After this introduction about what HUS was and the new regulations facing the company, the case shifts focus on to the human resource specialist, Marion Forbes.
Forbes starts by meeting with CEO J. Swatridge. He highlighted three major concerns that have been worrying him. The first is the issue of privatization, the second is the possibility of downsizing, and the third is the talk about a unionization drive of the clerical staff. After presenting Forbes with these concerns he then elaborates on each concern.
With the information she had gathered from the CEO, Marion was off on a self-guided tour of the facility. She wanted to obtain the