...guarantee allows every Hampton Inn employee to do whatever it takes to satisfy guests- including giving them their money back. Furthermore, every employee would go through a three-day training program, they knew that the guarantee ”100% satisfaction” was something special. It became more and more apparent that the new Hampton Inn guarantee would affect all of their jobs, each team member owns this promise to every guest: friendly service, clean rooms, comfortable surroundings, every time. That’s their commitment and guarantee. The Hampton Inn believes that guests who go away impressed with the way that the company handled a problem will spread the word and generate additional business for the chain. As a result of this, the Hampton Inn has been making profits, this indicates that the strategies put in place Human resource strategies have been effective and have assisted the resorts in increasing their sales and turnover and eventually higher profits. Therefore, Hampton's new HR strategy perfectly fit with the hotel's business strategy. Question2. How does Hampton's new HR strategy allow the hotel to deal with environment threats more effectively? Answer: For many companies, improving quality standards and keeping customers satisfied are key concerns in maintaining a competitive position in the marketplace. But these intangible goals often can be difficult to achieve in practice. For the Hampton Inn hotel chain, the company sits on the bedrock of its 100% Hampton Guarantee, which...
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...Hampton Court Conference 1604 – Archbishop Whitgift and then Richard Bancroft after the formers death Formal debate between a few Bishops and 4/5 Puritans – all chosen by the Privy Council • The puritans were moderates • This disappoints the radicals as they wanted people who could persuade the bishops for their change • Because the puritans there was general agreement What was decided? • New King James version of the bible • The moderate puritans failed to make any real changes that would have pleased the radicals Radicals wanted a change in Church government e.g. bishops gone – couldn’t be done as bishops were present • Not having a to wear a surplice – James dismissed this as trivial Radicals wished to show how much support the puritans had for James and so had a petitioning campaign set up for him – James disliked this as he saw it as pressure and revealed an alarming degree of ‘lay and clerical organisation’ James doesn’t want a Presbyterian church as in Scotland and this makes him adamant on keeping the bishops – ‘no bishop, no king’ Parliament failed to take the necessary steps to make the reforms effective 1. Tried to end excessive use of excommunication (preventing people from taking part in church services and putting their souls in danger) as a punishment from secular courts, as this undermined the church courts - parliament failed to put in place the legislation for that to stop happening 2. Action needed to deal with the poverty of the...
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...PROBLEM 1 - Elasticity PROBLEM 2 – Plasticity and Deformation PROBLEM 3 - Creep A chemical reaction chamber, similar to the one shown below, is made of type 304 stainless steel. The cover bolts of the chamber, which are made of the same steel, are pre-tensioned at room temperature to a stress of 10,000 psi. The service temperature of this chamber is 1100°F. How long can the chamber be used at this temperature before the stress in the bolts drops below 5,000 psi at the operating temperature? . It may be assumed that the deflection of the flanges during the tightening is negligible compared to the extension of the bolts. This implies that the total strain remains constant throughout the life of the chamber. . You may assume a constitutive law for creep for 304 stainless steel of the form: ������ ������ = ������������ ������������ ������ ������������������ −������ ������������ where σo = 62 psi, m = 8, H = 5.85 x 10-18 in-lb, k = Boltzmann’s constant (6.79x10-23 in-lb/°R, °R = °F + 460) Note: The elastic modulus of the steel varies with temperature. ERT = 29 x 106 psi E1100°F = 22.3 x 106 psi PROBLEM 4 - Fracture a) In this class we talked about both a “stress intensity factor” and a “stress concentration factor”. Describe briefly what both these terms refer to (giving their dimensions and units) and how they are different. A good approximation for stress intensity factors (KI) associated with crack growing from notch roots within regions of stress concentrations...
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...Certification of Authorship: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas, or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for the purpose of this assignment. Your Signature: __Brittany Reinhart_______________________________ Citizen Kane “…If I hadn’t been very rich, I might have been a really great man.” Citizen Kane is the story of a life filled with regret, broken friendships, and a tarnished political career. He led a powerful yet empty life, constantly yearning for love and fulfillment. As time progressed, he grew in popularity and influence and sought infinite power. His objective was to manipulate the news and influence the future thru his newspaper. We see him throughout the film desperately seeking to fill the empty void he feels in his day to day life. But how did he get to that point? An abundance of money and an established career as an influential newspaper magnet eventually left him alone and miserable. When Mr. Thatcher takes Kane from his mother and father to give him an eastern education, his life hits a crossroad. No longer is he surrounded with love, rather, his life becomes solely about wealth. It is this foundation, money, which he builds his life moving forward. Since he was never surrounded...
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...Problems Facing Hampton • Hampton seeks to renew its current $I million note payable by 3 months, whilst securing an additional $350,000 in loans payable in 3 months. • Some issues faced by Hampton as it seeks the new loan and renews the current loan o Monthly interest rate of 1½ % on the Principal and additional $350,000 (if secured) and ability to repay loan with these interest payment commitments o Old machinery requiring upgrade to effectively meet capacity production. o Limited free cash flow to enable Hampton to fulfill business relevant activities, vital to the company’s success. • In relating and identifying symptoms and problems in this case, a key point noted from studying the case is that Hampton’s lack of idle cash to service its soon due loan payments is a true problem whilst its current inventory procurement practices as well as collection and revenue recognition practices may be symptoms of a similar problem reoccurring in the future, even if this loan is granted. Analysis of the Case • Assumption: Hampton is a resilient machine tool manufacturer which owns majority of the market share in its industry compared to competitors, currently operates in a recovering to thriving economy and also enjoys the business of pretty stable, trustworthy clients who are mainly in the automobile and defense industry in the St. Louis area. Judging my financial statement numbers, Hampton sales numbers look to be at healthy ranges as well. Company currently has limited...
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...Executive Summary Statement of the Problem Hampton Machine Tool Company is a manufacturing company located in the St. Louis area that supplies industrial tools to manufacturers in both the automobile and military defense industries. St. Louis National Bank is considering a loan request from Hampton on September 14, 1979. The loan request consists of the renewal of a previously granted loan of $1 million, used to repurchase stock, and an additional $350 thousand, needed to upgrade machinery. Both loans would be due at year’s end with 1.5% monthly interest on principal. Discussion The decision St. Louis National faces is whether or not to loan Hampton the requested $1.350 million. Issues concerning this decision are (a) can Hampton fulfill its promise to repay the debt obligation at year’s end as promised, (b) will Hampton increase its operational efficiency as promised, (c) should Hampton’s $150 thousand dividend obligation be provided through the requested loan, and (d) is Hampton’s current method of revenue recognition optimal. Each of these issues should be addressed after factual consideration. A. Hampton’s balance sheet is strong enough to repay the requested loan, if granted. However, Hampton’s balance sheet also shows that a renewal of the outstanding loan is not a necessity as it has enough assets to liquidate in order to retire its current obligation. St. Louis National must be aware that granting Hampton’s request does not eliminate similar requests in...
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...| |cash budget | | | | | | | |september |october |november |december |january | |A/Rcash collection | |684 |1323 |779 |1604 |2265 | |bank loan | | | |350 | | | |total cash inflow | |$2,243 |$2,022 |$2,136 |$2,370 |$1,934 | | | | | | | | | |account payment | |948 |600 |600 |600 |600 | |expences(not include interest and raw materials) |400 |400 |400 |400 |400 | |machine purchase | | | |350 | | | |tax | |181 | | |181 | | |interest | |15 |15 |20.25 |20.25 | | |loan principal | ...
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...Cases in Finance September 26, 2012 Dr. Thomas McCue Case 1: Hampton Machine Tools Evan Cvejkus Hampton Machine Tools is a company that specializes in the production and manufacturing of machine tools. The company has been in existence since 1915 and weathered all economic and internal struggles where most of their competitors met defeat. In order to purchase new equipment, Hampton requires a new loan of $350,000 and also wants to renew their current loan of $1,000,000 that will soon expire. In this case, we must decide whether or not the bank should give Hampton what it needs to succeed. The bank should renew the loan to Hampton Machine Tools as well as giving them the new loan for equipment purchase. The reason for lag in loan payments is due to the fact that Hampton had purchased a larger amount of raw materials than normal in July and August. Also, there was a small halt in production when the company was awaiting a component for one of the electronic control mechanisms. As stated in the case, they had seven machines totaling $1,320,000 completed with the exception of the control mechanism. This was a onetime hiccup by the supplier and Hampton suffered because of it. Hampton is a very transparent company. They offer up any and all financial statements that they have without even being asked. Benjamin Cowins, who is the president of Hampton, is an honest and trusted man. He is known throughout the community for his upstanding character and honesty within the business...
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...satisfy customers and company objectives. Mainly there are four elements: product, price, place and promotion. However, for service organisations, the extended marketing mix (7 Ps) are used including additional three elements; process, people and physical evidence. These elements are the basic, tactical components of a marketing plan that marketing managers can control. Examine the marketing mix of an organisation of your choice. Answer 1. Introduction Hampton inn and suites is a hotel chain which is a part of Hilton Hotels. Most Hampton hotels are independently owned and operated by franchisees, though a few are owned and/or managed by the Hilton Hotels Corporation. This hotel chain is a proud owner of more than 1700 hotels in the US, UK, Canada and Mexico. It is a part of a Hilton honours loyalty programme and caters to different customer segments such as business travellers, school teams, leisure travellers etc. The extended marketing mix of Hampton Inn is examined below: 2. Marketing mix Product Hampton offers accommodation facilities. It provides a variety of complimentary services such as hot breakfast, Wi-Fi facilities, free parking at some hotels, bathroom amenities, free local calls, free in-room movie channels and other...
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...Living in Hampton VA. Differs from Living in Newsoms, VA. By Christopher G. Evans Professor Diana Martin English 93-O1W 09 March 2013 OUTLINE Thesis: Living in Hampton, VA. Differs from living in Newsoms, VA. in environment, people, and cost of living. I. First, they differ in environment. A. Hampton 1. Variety of structure 2. Scenery 3. Atmosphere B. Newsoms 1. Variety of structures 2. Scenery 3. Atmosphere C. Conclusion sentence. II. The second comparison is the people A. Hampton 1. Occupations, recreation and leisure 2. General characteristics B. Newsoms 1. Occupations, recreation and leisure 2. General characteristics C. 1. Conclusion sentence. III. The final comparison is the cost of living A. Hampton B. Newsoms C. Conclusion sentence. EVANS 1 Living in Hampton, VA. Differs from Living in Newsoms, VA. in environment, People, and Cost of Living. ...
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...TELEMACHUS TECHNOLOGY A NEGOTIATION EXERCISE George P. Maxe and Ellen J. Waxman Sloan School of Management, MIT December 1994 SECRET INSTRUCTIONS FOR JACK YOUNGBLOOD - THE MANAGER You are dead tired. It is March 16th. You have been on an exhausting trip that lasted over a week (since last Thursday, the 8th). Before you left, you were in the office until the wee hours on the 7th clearing your desk and leaving instructions for your staff. You sent a number of E-mails, but did not get one out to Shataya before the system went down for maintenance at midnight. So, you left your secretary, Lucy Fine, a handwritten memo for Shataya along with the following note that you scribbled on a sticky note: 3/7 Lucy: Computer went down for maintenance at midnight. Couldn't get this message to Shataya. Please send her this E- mail first thing in the a.m. Thx. J. The E-mail read as follows: Re: Presentation to Boston First Financial Investment Corp. I would like to include you as part of the team making our presentation to Boston First on Wednesday, March 21st. Your part is to talk about the benefits of a networked, client-server system over a mainframe system, technology issues regarding the banking industry, some of the technology requirements peculiar to banking, and regulations, including international and European regulations, about information exchange. The meeting will be at 10:00 a.m. at the client's Boston headquarters. Start getting ready this week and we'll talk as soon as I get...
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...The Impact of Globalisation on Human Resource Management in Zambia: Gaining Competitive Advantage through Effective Management of Human Resources PDF Print E-mail National Chapters Introduction The concept of globalisation refers to an increasing flow of goods and resources across national borders and the emergence of a complementary set of organisational structures to manage the expanding network of international economic activity and transactions. Strictly speaking, a global economy is one where firms and financial institutions operate transnationally, i.e., beyond the confines of national boundaries. In such a world, goods, factors of production and financial assets would be almost perfect substitutes everywhere and would no longer be possible to consider national states as distinct economies. Globalisations is expected to accelerate growth in developing countries. This paper tries to examine globalisation in relation to the management of human resources. It tries to look at the effects of globalisation in terms of increased competition and how we can achieve competitive advantage through people. This is done by analysing the major activitiesactivities of human resource management and how they can be performed effectively. Human resource management in Zambia The management of human resources in Zambia has not been accorded the attention and seriousness it deserves. In most cases people appointed to man the human resource department are not trained or qualified...
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...rP os t 9-809-029 JULY 23, 2008 LYNDA M. APPLEGATE GABRIELE PICCOLI CHEKITAN DEV op yo Hilton Hotels: Brand Differentiation through Customer Relationship Management In early 2008, Hilton Hotels Corporation was poised for tremendous global growth—with an aggressive goal of opening 1,000 hotels in North America in five years and 1,000 hotels in the rest of the world in ten years. The company had just been taken private by the Blackstone Group1 for a reported $26 billion, a 32% premium over the $32.05 share price the day prior to the announcement. The takeover announcement by Blackstone clearly framed the road ahead: “Blackstone intends to invest in the Hilton properties and brands globally to enhance and grow the business for the benefit of owners, franchisees, and customers... This transaction is about building the premier global hospitality business.” tC But growth would not be easy in the highly competitive global lodging business. Challenges in this market historically included access to capital, high levels of employee turnover, and difficulty achieving standardization typical of service delivery operations. Improving service delivery and consistency across the family of Hilton brands had been the major focus of the Customers Really Matter (CRM) strategy that the firm launched in 2002. With five years invested in CRM, the Blackstone acquisition provided the opportunity to evaluate the results to date and to devise an action plan going...
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...7 Cities Do It Yourself Auto Repair Assignment 2Week 8: Marketing Plan Part B Roderick D Williams Strayer University Marketing Management Professor Caitlyn Worner 6/1/14 7 Cities Do It Yourself Auto Repair The concept of 7 Cities Do It Yourself Garage did not derive from the passion of an individual repairing their own automobiles, it derived from finding a money saving solution to small auto repairs. Many people do not change their own oil, which is a very inexpensive preventive maintenance cost. Once you get the feel for doing your own oil changes, it will lead to you learning more about vehicle repairs and the amount of money saved in the process. This knowledge will come in handy especially during difficult economic down times, like the economy in 2008. As you learn more about at home car repairs, some required tools and equipment are not available for use in the driveway or garage. Researching a few backyard mechanics you will find the same problems. In addition, many people that rent homes and apartments are not allowed to work on automobiles on the premise, of the rental property; in the city of Norfolk it is illegal and by owner discretion in others. Roderick Williams has been a vendor at a local flea market for over 10 years and through his consumer connections, he was often asked does he know of someone that can fix this or repair that. Another vendor sells stereo equipment, but there is no one to install the equipment, especially on rainy days...
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...10 franchises leading the pack. Here, we highlight their strategies for success and goals for the upcoming year. 1. Hampton Hotels Image credit: Hampton Hotels Culture may not be the first thing you consider when choosing a hotel. But at Hampton Hotels, a culture of hospitality, aka “Hamptonality,” is an invaluable commodity, and it’s the reason the company tops the Franchise 500® for the fourth time in five years. It’s a system-wide attitude toward providing friendly service and, on a more basic level, conveniences like rooms with plenty of outlets, a “clean and fresh bed” guarantee and a no-questions-asked money-back policy. The real coup for Hampton has been learning that its culture can translate internationally. In the past year, the brand has opened properties in London, Poland and Russia, raising its unit count to almost 2,000 hotels in 16 countries. On the horizon: China, where Hampton plans to open 400 hotels in the next several years. 2. Anytime Fitness Image credit: Anytime Fitness | Video Screenshot Just because Anytime Fitness slipped from first to second place in this year’s Franchise 500® doesn’t mean the 24-hour club chain has lost any of its mojo. In fact, 2014 was one of its most stellar years yet: Anytime signed up its 2 millionth member in January, before going on to open nearly 350 new gyms—the seventh year in a row it has topped the 300-unit mark. The expansion brings the company to almost 3,000 locations in all 50 states and in 20 countries...
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