...Incentives of employees INTRODUCTION OF THE PROBLEM As s student of hotel and restaurant management , our research would have a high possibility of working in fast food restaurants in the future. Therefore, our researcher chose this study to be aware of the incentives and benefits that employees can acquire upon employment in fast food restaurants and hotel industry. Likewise, they also want to find out what are the impacts of the given incentives to the employees’ work performance. The use of incentives and other methods to get employees motivated to produce higher quality and more productive work results. Fast food restaurant jobs can be stressful, long hours, demanding customers and the constant pressure to be friendly and cheerful can take its toll on your own workers. Incentive programs can help keep staff be motivated especially on high-stress days. They can also build loyalty and create a positive trusting relationship between management and staff. Companies use employee incentive plans for a variety of reasons and examples are, to meet or increase sales goals, to meet or increase production goals, to raise employee morale or for extraordinary employee performance, all for the drive to have success in the company. Plans range from simple rewards, including gifts and other bonuses that they will get. Statement of the problem Service activities become some serious problem which demand for proper investigation and examination in order to...
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...Less James v. Vacation Inn You own a hotel in a fairly quiet neighborhood west of the City of Boston. Except for an occasional disturbance, petty theft in the hotel room, disorderly conduct in the bar or restaurant, there have been very few instances of criminal behavior. The hotel has an underground parking garage, which is open 24 hours. Although it is part of the hotel property, it is managed by a 24 hour security company. The Hotel requires that it be staffed round the clock and that security cameras and lights be placed in appropriate areas of the garage to maintain constant surveillance. These requirements are specified by contract between the parties. There has been only one attack on a patron of the garage in the last five years. Police records do not support the notion that the hotel or garage are located in a high crime area, although there have been a few minor incidents of vandalism and property damage. On September 2, 2005, a female guest is attacked at knifepoint at 7:30 p.m. in the evening in the hotel garage. The attacker is never apprehended. She suffers serious physical and emotional injury as a result of the attack and has sued the hotel for damages associated with her injuries. Should the hotel be liable for the injuries sustained by the hotel guest? Why or why not? Explain the elements of a negligence claim and evaluate the known facts of this case against those elements. You might also consider, what other facts or information may...
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...2011 Learning Team C-Situational Analyses Amber Inn and Suites, Inc. has recently undergone managerial changes. After five years of less than satisfactory returns, it is evident that more aggressive marketing strategies are necessary. Amber Inn and Suites must compete with top brand name hotels who offer services and amenities that are not available to Amber Inn and Suites customers at the present time. Recent stabilization of the economy enables Amber Inn and Suites chances of increasing profitability in the near future. To achieve this goal, the market needs are to expand to urban areas and offer more hotel amenities. Market Summary Amber Inn and Suites target markets including business travelers who plan to stay longer than 2 days. With the economy slowly rising to stability at a steady pace and new companies are trying to start up, there is the opportunity for out-of-town business meetings with investors. The current market for hotels and bed and baths are expanding and showing an increase in demand. According to statistical data, all hotel segments and levels of profitability have evidenced improved performance, due to increased stability of the economy. Amber Inn and Suites market objectives is to increase revenue of the hotel by increasing number of overnight stay along with developing relationships with more travel agencies in connection to recommending Amber Inn and Suites to more people. Market Needs Amber Inn and Suites offer the best of both worlds. They are...
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...ACCOMMODATION TYPES Accommodation to suit every budget and every taste, all graded by a unique quality assurance scheme. Guest House A guest house normally has at least 4 letting bedrooms, some with ensuite or private facilities. It is usually run as a commercial business. Breakfast is available and evening meals may be provided. B&B Accommodation offering bed and breakfast, usually in a private house. B&Bs normally accommodate no more than 6 guests, and may or may not serve an evening meal. Small Hotel A small hotel normally has a minimum of 6 letting bedrooms and a maximum of 20. Most bedrooms have ensuite or private facilities. Small hotels serve breakfast, dinner and, normally, lunch, and they have a drinks licence (though it may be a restricted licence). They are normally run by the owner(s) and reflect their own personal style. Hotel A hotel normally has at least 20 letting bedrooms, of which most have ensuite or private facilities. They serve breakfast, dinner and, normally, lunch, and they usually have a drinks licence (it may be a restricted one). International Resort Hotel A hotel with a 5-star quality award that has a range of leisure and sporting facilities. These include an 18-hole golf course, swimming pool and leisure centre, and country pursuits. Self-catering A house, cottage, apartment, chalet or similar accommodation, with self-catering facilities, which is let normally on a weekly basis to individuals, although shorter breaks...
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...The Ritz-Carlton Hotels focused on stability in organizational culture. Managers want to maintain the status quo, so they train their employees precisely and specifically with the old rules and standards which were set up a century ago. For a luxury hotel, these standards are used for a long time, so they are “old-fashioned”, and treat people as royalties in the palace. Guests will feel that they are treated with totally respect and seems like they are the Queen or King. This is very important for a luxury hotel because the cost for living in the hotel is much higher than in the normal hotel or inn. The Ritz-Carlton Hotels give guests the royal service to make sure guests like to spend money in their hotels. The drawback for the culture is significantly. Nowadays, people live in the modern society. The basic concept that they receive from elementary school is that God creates everyone equally. Maybe some of the people feel embarrass or strange when they first get in the hotel. Employees are treated as servant, and speaking respective language. The new-times people will feel those employees are in a lower level, and this experience will confuse with the concept that they learn from their little age. Also, if the company choose to change their culture to a new one, the biggest problem is that there are some of their guests get familiar with their old culture, and they come to live in the hotels are because of the old culture. If the hotel changes it old culture, it may...
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...Hotels In the medieval period alehouses were ordinary dwellings where the householder served home-brewed ale and beer. If lodging for travellers was offered, this might be no more than bedding on the floor in the kitchen, or in a barn. Inns by contrast were generally purpose-built to accommodate travellers. They needed more bedrooms than the average house and substantial stabling. Inns fell into disuse after 410AD. People did not travel, except on pilgrimages, so it was for this kind of traveller that occasional spartan accommodation was provided. Abbeys sometimes had a hospice at a market town, at a place of pilgrimage, or at key points along the road or river routes that pilgrims might take. Examples include, the New Inn in Gloucester and the George and Pilgrim at Glastonbury. In 1180 the Eastbridge was founded in Canterbury High Street to provide accommodation for pilgrims flocking to the shine of Thomas Becket who was murdered in Canterbury Cathedral in 1170. The Eastbridge Hospital survives and can be visited. The monasteries also offered free doles of bread and ale. This service is still provided at the hospital of St Cross in Winchester. Historically, the most popular lodging in London were guest houses and coaching inns. Coaching Inns provided two facilities for mail and stage coaches. Firstly they allowed teams of horses to be changed for fresh ones and they also served the stage coach passengers with a place to sleep and eat. Although the term hotel was not established...
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...Hotel “Snowflake” The hotel guests were all now sitting down to their buffet dinner and George finally had 15 minutes to get away, sit down and drink a beer on the veranda overlooking the lake and reflect upon the news he had received that morning. George, a former mechanic, and his wife of 15 years, Jean, a successful artist in her own right, had both always had a dream to own their own Bed & Breakfast – and, ten years ago, they had gone even further and bought the local, well-known, but run-down hotel that the previous owners had been unable to turn profitable. Despite their previous lack of experience in the hotel business, the couple had been very successful in renovating the old hotel while turning the business into a charming, year round mini-resort. They had even been used by the regional tourist agency as an example for others as to how to build a successful tourist business. They were a local success! The hotel was located on very large, wooded grounds on the edge of a lake near a small town of five thousand inhabitants less than 1.5 hours from the city. It was only 15 minutes from a downhill ski resort and an equal distance from a well-maintained and challenging 18-hole golf course – however, that 15 minutes was on poorly-maintained, unpaved road. A few of the locals used the hotel to take a meal on special occasions, to attend local community and cultural events held at the hotel or for a beer after a day’s fishing on the lake. However, many considered...
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...Why In-House Restaurants Become a Support Center Rather Than a Revenue Center: An Exploration of Possible Causes and Solutions for This Problem TIM 314 Hotel Management Bill Self Melanie Ho Danelle Shimabukuro Molly Thompson Abstract Purpose: The purpose of this paper is to find why in-house restaurants become a support center rather than a revenue center. This question came about when our team realized that hotel restaurants are not as popular as other restaurants and are not performing to the maximum level of customer satisfaction. This review researches to find evidence of consumer satisfaction and hotel restaurant management. Design/methodology/approach: This paper reviews consumer attitudes and service relations of the hotel restaurants management. We examine the different causes that degrade the name of hotel restaurants. Our groups research is also looking into different solutions to the problem, a possible solution would be the action of outsourcing hotel restaurants. Findings: This paper identifies the issues that affect the consumer attitudes toward hotel restaurants which then in turns reduce the popularity of the hotel restaurant. We found the attitudes of past and current opinions of hotel restaurants. Traditional fine dining hotel restaurants are not as popular as they use to be so they are using different methods to fix that problem such as outsourcing or revamping them...
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...Assignment 1: Using a Database for Strategic Business Development Situation: The Queen’s Inn does not have an automated reservation and bookkeeping system which causes inefficiencies and errors in its daily operations. By utilizing Microsoft Access, the Queen’s Inn will be able to manage their daily business more effectively and efficiently, ultimately reducing errors and costs. Employees will be able to create and confirm reservations with little to no errors and management will be able to easily see how the business is doing. Summary of Results: 1. The average length of stay per room type varies according to the different room types of the hotel. The average length of stay is 3.00 nights in the Bay-Window rooms; 3.63 nights in the Ocean rooms; and 5.50 nights in the Side rooms. Based on this information, there is a correlation between the cost of the room type and the length of stay in a specific room type. Based on the data, hotel guests tend to stay for longer periods of time in the room types that have a lower daily rate i.e. Side room, whereas guests who stay for shorter periods of time (3 nights or less) tend to stay in higher daily rate rooms i.e. Bay-Window room. 2. The average number of visitors per room type fluctuates depending on the corresponding room type. The average number of guests per room type is as follows: • Bay-Window rooms have an average of 2.25 visitors indicating that it usually reserved by couples or business travelers. •...
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...leaves just as fast as it enters. It is surrounded by forest on one side and mountains on the other. The only real problem they have is they get attacked from time to time by bandits, normally they just steal some life stock and harass the villagers. Serph was born to a mother that was the town Inn keeper and his father was a logger that would often be gone for days away on work. Serph would often respected by the adults in the village as a child, he would do everything within is power to help his mother around the inn, cleaning rooms, bring trivial things to the attendants and getting supplies when they where needed. When his father was home, Serph would send every moment he had with his father. Serph idolized him and would often try to leave with him to go become a logger like him. When Serph was about 10 he got news that his father was killed while he was out working. His father was killed by Wood Elves, however; Serph was told it was bandits that killed him and his group. He was devastated when the news got to him, he thought that if he was there he could have defended his father. For a while Serph fell into a depression, in which he started slacking in his work around the inn and lost a lot of the recognition that he had gained around the town. After a few months he pulled himself out of it and decided that he was going to defend the town. He took up an interest in fighting and would train tirelessly, he was not going to let the same thing keep happening to the town. ...
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...The Choice of Hrm Degree Chapter 1 THE PROBLEM AND ITS SETTING Introduction A wealth of opportunities awaits anyone pursuing a career in hotel and restaurant management. The choice of HRM entails dual opportunity – either in the hotel industry or in the field of restaurant management. However, there are certain aspects that have to be determined in this study. The effect of student’s academic performance pose another question. Do the students possess motivational factors such as individual values, reality and emotional factors and the influence in the educational process? With the foregoing issues and concerns, the researchers would like to determine whether students’ academic performance has an effect in the choice of Hotel and Restaurant Management career. Furthermore, the researchers aim to provide information about motivating students in choosing their course in college and the possible factors that affect their chosen course. Furthermore, the researchers will also provide the most important information that builds up students to set and organize their main goals in college so that they will be aligned and get their appropriate job to be more successful in their chosen carriers in life. This research is expected to be completed on AY 2012 – 2013. Theoretical Framework It is useful to differentiate between ‘career theories’, which explain vocational paths, and ‘guidance theories’ which explain how to...
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...Table of Contents 1.INTRODUCTION 4 2.PROBLEM STATEMENT 5 3.MOTIVATION 5 4.DELIMITATION 6 5.METHODOLOGY 6 6.EXECUTIVE SUMARY 9 6.1 What type of service does our project offer? 9 6.2 Vision,Mission and Goal of the project 9 7.MARKET ANALYSIS 10 7.1 Demand in Copenhagen Hotel Market 11 7.2 Supply in Copenhagen Hotel Market 13 7.3 Trends and Outlook 14 8. MARKETING STRATEGY 16 8.1 Growth strategy 16 8.2 SWOT for “The Edge” project 16 8.3 Competitive position 18 8.4 Competitive advantage 19 9. MANAGEMENT STRUCTURE AND ORGANIZATION 19 10.SENSITIVITY ANALYSIS FOR HOTEL TIVOLI INN 21 11. CONCLUSION 25 12. LIST OF SOURCES/LITTERATURE 26 1.INTRODUCTION Tivoli is an amusement park and one of the most popular attractions in Denmark. It is the world`s second oldest amusement park and fifth most visited in Europe. Tivoli is situated in the centre of Copenhagen and exists since 1843. Starting from the rides and adventurous attractions and passing through the “scenographical towns”, music events, theaters, beautiful and sophisticated gardens, Tvoli brings joy and entertainment for both local and international visitors. Tivoli is developing and improving with every single year. Besides the regular attractions for an amusement park, Tivoli gives the environment for music, theatre and business events to happen. “The Concert Hall”, “Tivoli Congress Center”, “Tivoli Hotel” and “Tivoli Festival” are one of the most emblematic places in Tivoli. Besides entertainment , Tivoli...
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...Marquis Lawrence June 29, 2014 MGT - 4460 XTIA Assignment #2 Request for Proposal Lease/Operation of a Bar in Columbus Sleep Away Hotel in Columbus, Ga The Uptown Construction Company seeks to discover attracted business ventures’ to enter into a lease to co-operate a bar on the first floor of the Columbus Sleep Away Hotel. This hotel located in the historic district of Downtown Muscogee County, Columbus, Georgia is being giving a new makeover with this bar being an attraction for the hotel guest’s. The construction and renovation of this bar and hotel will be completed in the summer of 2015. Background: Purpose The Columbus Sleep Away Hotel is located on Broadway Street in the historic Downtown district in Muscogee County, Columbus, Ga. The Columbus Sleep Away Hotel is currently undergoing a $10-million renovation. The renovation will redesign every room with the added bar on the first floor. The construction project will begin September 2014 and will be completed by summer July 2015. Bar Facility, Utility, and Services The proposed bar space is 900 sq. ft. and is located in the south direction of the hotel lobby. Sleep Away Hotel guests will have access to the bar through main lobby area. The bar will allow outside customers access with a cover charge. The non hotel guests will enter through a door located on the South side of the hotel. 1. Operating Considerations: Limits and Conditions Utility Systems and Services The bar will be operated by the...
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...Dwayne Bell General Manager the Inn Restaurant 1 Country Inn Road Upscale, Az.85251 August 10, 2010 Mr. R. Shaky Owner the Inn Restaurant 1 Country Inn Road Upscale, Az.85251 Dear Mr. Shaky: It has been a month since I was hired as GM of the Inn Restaurant. I am settling in well and look forward to a long prosperous relationship. I would like to take this opportunity to discuss with you some items of concern regarding the condition of the building. During this site inspection the following things caught my attention. * Old trees have grown so that their branches could become entangled in the power lines connected to the restaurant * Many of the windows have gaps possibly from the building settling * Water is not properly drained from the building. * Spider web pattern of cracks forming on the foundation. * The roof has tar paper that is pulled up in one section along with bird nests and tree branches. * There are also charred markings around the exhaust vent of the hood system. These are all potentially hazardous situations for our guest and staff. If we do not take action to fix these issues it will not only affect our bottom line but our ability to stay in business at all in this facility. The trees pose several problems. With the branches being so close to the power lines could potentially cause a fire if wind gust cause them to snap and clog up or wear down the gutter system. The roots could be clogging drains underground which could...
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...is also known as the act of munificently giving care and kind-heartedness to whoever is in need. Hospitality is important to modern day businesses, and one of the following topics could make for a good tourism dissertation. * How customers choose leisure hotels when they plan overseas holidays. * Perception and attitude of British customers toward the Hilton Hotel in London. * Does the brand of leisure hotel matter when British customers choose accommodation. * Factors affecting leisure hotel buying decision making of British customers. * Examining the implications of the Internet toward online travel agents: The case study of Lastminute.com * Investigating expectation from budget hotels: The case study of Holiday Inn Express. * Does brand extension in hotel chains affect buying decisions of customers? * Does brand influence buying decision making of pubs and restaurants in the UK? * Perception and attitude of British customers toward food ordering via the internet through Pizza Hut. * How can small catering firms utilise integrated marketing communication to create brand recognition and sales. * Do cultural nuances between British and French customers influence buying decisions for leisure...
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