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Hank Kolb Case Study

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Hank Kolb Case
Operations Management Spring 2016
March 17, 2016

The Case “Hank Kolb, Director of Quality Assurance” is about a production line of an industrial product plant called “Greasex”. After becoming the director, quality assurance, Kolb finds out that the company lacks the commitment to achieve an excellent quality product. Every department had a different method to define quality in where they focus from the design of the materials to the product itself. Like a chain effect, each department has symptoms that affect the quality of the product that is being provided to their clients. One issue they have is not having a person who is control of product qualities. The management lacks policies and visible support for quality standards. There’s no one to manage that so of course employees wouldn’t think that quality control is an important factor. There is also no proper training for equipment’s to employees too. In the plant maintenance department there is an inadequate supply of spare parts and filling machine purchased for another product and adapted to. In the purchasing department, the plastic nozzle head for the Greasex can designed by a vendor are not made correctly to fit the product. The product design and packaging was designed without consideration of production process. An issue in the manufacturing production is employees thinking that beating production quota more important than the products.
All these departments do have issues that affect one another. The root cause or the fundamental problem is management in general and senior management lacking the policies and visible support of a quality and why it should matter in particular. They made a good choice of hiring Hank Kolb for defining quality and trying to find a way to improve quality in the company. The issue within the root cause of not having policies or practices that are for...

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