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Hard Rock Cafe

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Operation Management decisions (Hard Rock Cafe)
The success of Hard Rock Café was to a certain extent determined by the operations management decisions. Let us analyze each of 10 operations management decisions of the Hard Rock networks of cafes.
1. Location
The managers of the café are very precise in determining the location of each new café (restaurant, casino, museum) etc. They choose the state, city and even street or corner with regard to customer preferences (Johnston, 2008). Governance of Hard Rock Café believes that every choice is important and that location decisions strongly affect their brand.
2. Human resources and job design
The employees of Hard Rock Café are attracted not only by the brand and working conditions; they are chosen basing on their passion for music and they mostly have engaging personalities. Jobs are designed to motivate the employees and make them part of the company.
3. Layout
One more issue that makes Hard Rock Cafés unforgettable, is their layout. Everything has its place, from memorabilia, screens and sound to kitchen and bar layout (Lussier, 2008). Also, the connection of bars and cafes with retail shops are a successful decision which allows to increase revenue. The circulations paths are carefully thought out and lead the customer into the Hard Rock empire.
4. Product design
The product in Hard Rock Café is food; in retail stores the assortment of the stores can also be accepted as product. With museums, it is the choice of memorabilia which can be represented as the product, and in the casinos it’s the atmosphere and the available entertainments. The combination of retail and cooking solutions creates a comfortable environment for the customers. Focus on live music added interest to Hard Rock Café products.
5. Quality management
Hard Rock Café offers food of exceptional quality; its collections of memorabilia and

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