For Harlequin and Brine, the two most important steps in the process are to ensure that the host and the head server greet the customer properly. Being properly greeted the moment they walk through the door helps to create a winning first impression and receiving a warm greeting from their head server also serves to reinforce the notion that they are truly welcome. Beyond that, focusing on friendly interaction with the dining room staff and good and efficient meal service will prove to be effective as well. Letting the rest of the staff greet the customer helps to enforce the notion of them being welcomed, while also giving other members of the staff the chance to show that they recognize the loyal customer and are pleased to see them return.