Working with Teams

Working with Teams
Team Plan Report
Introduction:

This team, which has been put together to try and resolve a problem that has been occurring and affecting our billing department’s ability to submit medical claims in a timely manner and the doctor is receiving payment. The billing department has informed me that they are not receiving the correct and necessary information for them to submit clean claims to the insurance companies. Our job as a team is to come up with a solution that will ensure the billing department gets all information they need to submit claims accurately and in a timely manner. I have chosen you five individuals because you all possess the knowledge of the company workings since you all have been working for this company a long time. As stated by Mickan & Rodger (2005), “team members are required to be socially competent and willing to share information, negotiate decisions, and solve problems” (p. 359). You show accountability in your work, trustworthiness, respect toward your co-workers and superiors, enthusiasm in your job, and have shown a willingness to resolve conflicts when they arise. Now let us look at what our team needs to possess and how we will organize this team, your roles or functions, and the necessary problem-solving skills needed in order to resolve the billing department’s problem.

Communication Skills:

There are certain communications skills that we need to have in order to make this team effort successful. Effective communication is a two-way process; we need to be able to actively listen to one another and be able to send a message easily understood by its recipients without confusion (Levine, 2004). Also, pay attention to your body language when communicating as well as the body language of those you are communicating. Allow your teammates to provide feedback and pay close