...elements in the communication process. 1.2 Analyze the five C’s of communication. 1.3 Identify two key elements that make individual communication successful. 1.4 Explain six roadblocks to successful communication in groups. 1.5 Discuss the impact of sexual orientation and age on communication. 1.6 Describe the cultural impact on one’s perception of health and its impact on communication. Readings Read the Week One Read Me First. Read Ch. 3, 5, & 10 of Communicating About Health. Read this week’s Electronic Reserve Readings. Participation Participate in class discussion. Ongoing Minimum of 4 days per week 1 Discussion Questions Respond to 2 weekly discussion questions. DQ 1: Thursday DQ 2: Saturday 1 Course Design Guide HCS/320 Version 2 2 Learning Team Instructions Create the Learning Team Charter. Begin developing the Communication Channels Paper due in Week Three. Thursday (Day 3) 2/23/2012 Individual Pre-class Survey Write your responses to the following questions based upon your experience. · What is communication? · What is the purpose of communication? · What is good communication? · What is your understanding of the differences between verbal and nonverbal communication? · What is your experience with team or group communication? · Describe your experience with utilizing formal written communication. Monday (Day 7) 2/20/2012 5 Week Two: Communication Channels in a Variety of Organizations Communication Differences in Large Versus...
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...(Individual) Communication and Crisis Paper Yahaira Jorge HCS/320 January 13, 2014 Ms. Tricia Tran Communication and Crisis My name is Yahaira Jorge and I am the director of the regional Emergency Management Office. We have begun to receive official reports of contaminated water with a life-threatening biological agent. As director, I have many priorities in getting this situation under control, but most importantly will need to be in communication with all the organizations involved. Putting our crisis plan into immediate effect will hopefully keep everything organized. The ultimate goal will be to get the information out to the public with a plan, swiftly but making sure not to create panic along the way. Also making sure to get the support from our fire departments and police officers to participate in giving bottles of water to our people not to get sick and ill from this contaminated water. A quick response is very important in a crisis situation. In order to have a quick response, a crisis plan is necessary. A crisis plan will vary from institution to institution, but most will follow similar guidelines. First and foremost, notifications of the situation or event to communications lead, or second in command. This is important because if there is a delay in getting the information to a higher person in command, that could create a bigger mess than needed. Secondly, notify the institution leaders and staff, and ancillary management. Making sure the appropriate...
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...Pre Class Survey What is communication? Communication is to share information between two or more people and can be processed in different ways. Verbal communication is spoken face to face, on a telephone, or radio and television. Non verbal communication is body language how we look, how we present ourselves, and even how we smell. Then there is written communication which is emails, letters, books, magazines, newspapers, and even the internet. What is the purpose of communication? The purpose of communication is to communicate your message directly to the receiver. Communication bonds individuals with common goals or outlooks to strengthen a bond. Communication allows individuals and or a group of individuals to better understand one another and connect. Communication is also the way in which information is received. It is also the way that emotions and thoughts are received from one another. The purpose is to mainly create peace and harmony between the sender and the receiver. What is good communication? Good communication is a way to make certain that the information received is the way that the sender intended it to be taken or perceived. The goals of good communication is to create a common outlook, hopefully changing behaviors, and gathering information. Good communication is also based on being a good listener which requires eye contact and taking in the information given by the sender. Being a good listener comes into play especially...
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...Nuclear Disaster Planning Presentation I. U.S. Nuclear power plants A. Nuclear power plant purposes 1. Nuclear power plant history B. Emergency preparedness and response 1. Radiation protection 2. Fire protection 3. Natural disasters 4. Hazardous spills II. FEMA A. National Command Structure 1. Office of the Administrator 2. FEMA components, offices, and regions B. Radiological Emergency Preparedness Program 1. Health and safety of citizens 2. Public access to radiological emergency preparedness C. Three Mile Island Nuclear Plant accident 1. Lead to new technologies to enhance disaster preparedness III. Nuclear Disaster Plans A. Strengths of plans 1. Testing of radioactive levels B. Weakness of plans 1. Radioactive material reaching the public IV. U.S. Nuclear Regulatory Commission A. Function and structure 1. Regulation of nuclear materials 2. Reactor safety 3. The commission board B. Budget 1. Strategic planning 2. Performance and accountability report V. Compare and contrast various technologies impacting communication. A. Short message services (SMS) 1. Cell phones and text messaging reach the population on the go 2. Internet, television, sirens, and radios reaches millions. B. Survival of communicating systems 1. Up to date systems 2. Practice the use of the system VI. Describe efficient...
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...|[pic] |Instructor Policies | | |HCS320 | | |Health Care Communication Strategies | Facilitator Information Kelly Hernandez khernandez8@email.phoenix.edu (University of Phoenix) kellyraejackson@gmail.com (Personal) 305-484-3555 (EST) Facilitator Availability I am available from 9 a.m.-9 p.m. Eastern Time on most days, but I attempt to reserve Sunday for my family. On Saturdays, I tend to be online in the morning only. If these times are not convenient for you, please let me know. I will be happy to accommodate your schedule, if possible. I provide you with these times to make it easier to communicate with me, and not to limit our contact. I want you to know that, should you need to contact me outside these time frames, you should not hesitate to do so. For emergencies, when you are not able to gain access to messages on the Online Learning System (OLS), please send a message to my personal email address. In the event a third party needs to contact me, please direct them to my contact information listed under "facilitator information." No third party should use your login credentials to gain access to the classroom. Where...
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...HCS 320 COMMUNICATION THEORY PAPER Axia College of University of Phoenix Instructor:…………. Date:…………. [Page Break]Communication Theory Paper When working in an organization such as that of Hospice, effective communication is one of the key aspects concerning the care of the patients involved. As in any health care setting, an organization designated to hospice care may face challenges when it comes to communication because of gender differences, cultural differences, and in some cases the inability to communicate effectively with the individuals obtaining service. Circumstances such as these may affect how certain tasks are completed within the organization, whether or not an individual wants to continue using hospice services, and how well employees, patients, and family members interact together. Therefore, to understand some of the challenges facing this type of organization in accordance to communication we will discuss how gender and cultural differences influence communication within the organization Legacy Hospice when it comes to coworkers, managers, patients, families, and caregivers, and improvements that can be made if any. Gender Differences Females When working in an organization dedicated to hospice care one is most likely to encounter both male and female employees who are dedicated to the care and health of the patients involved however, they are also going to encounter different approaches when it comes to styles of communicating. In...
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...Written By: Fee’a Maske Communication Opinion Paper Instructor: Pamela Bonner HCS/320 2/3/14 In this paper I will be stating my own opinion of the importance of why and how to effectively communicate with others. To start off this paper I want to take a look at the word communicate which is define as follow: Merriam-Webster’s (2007) stated, “To make known, to pass from one to another, transmit, to receive communion and to be in communication, joint, connect”(p. 152). Now that we know what communication means let’s move forward with speaking upon the elements of effective communication and how it works? Effective communication incorporates the basic elements of communication because in order to have effective communication you need the basic elements of communication which consists of five elements the sender who plays the role in initiating the communication. The recipient may be an individual or a group of people. The receiver may also communicate verbally or nonverbally with the sender by using the elements of effective communication such as active listening skills, body language, and facial expressions to demonstrate that you are engaged within the conversation and that you comprehend the message of which the sender is transmitting to you. Which leads me to my next point the message itself; this is the most crucial element of effective communication because this is where the recipient identifies the message and tries not to leave room for anything to be misconstrued...
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...Communication Channels HCS/320 August 8, 2011 Kimberly Foster Communication Channels Health care providers and other companies are constantly seeking ways to improve their methods of sharing information among each other. In this search, there is a need for more consistency and accuracy throughout the system. In the health care setting many believe that “electronic records are thought to be the best way” (Curry, 2011). The goals that these health care providers hope to accomplish are “recording the information instantly incorporating all the information from a large number of providers and using the entire body of information for making decisions about one’s healthcare.” In this paper, the different communication channels in both health care and other business settings will be discussed. We will also look at why effective communication is so important and offer some ideas at improving communication. Hospital Setting In the hospital setting some communication channels are: • Face-to-face • telephone • zone phone • pagers • overhead paging system • intercom • walkie talkies • vocera • computer • whiteboards • poster boards Communication takes place every day among every member of the health care team in a hospital setting. It takes place between doctors, nurses, therapists, paramedics, housekeepers, maintenance workers, and even the volunteers. The method in which the communication takes places can come in various...
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...Communications Coordinator As the Communications Coordinator for the Cobbs National Drug Manufacturer (CNDM) there is rising concern around recent events from the media exposure on the adverse effects one of our nationally advertised medications has had on the Chief-of-Police. According to Athena du Pre, PhD, “Lack of communication can lead to duplicated efforts, costly (and sometimes life-threatening) delays, frustration, and wasted time” (Du Pre, 2005, p. 289) and our goal is to maintain open communication. Today’s meeting will help identify several ways to deliver our message. Today’s meeting will help to brainstorm communication methods regarding the negative publicity surrounding the event with the Chief-of-Police. Today’s meeting will help decide how to address the issue with the public while minimizing any additional loss to the company and how to communicate the ideas without violating HIPAA, Health Insurance Portability and Accountability Act, guidelines. Advantages and disadvantages of communication methods First, we will discuss advantages and disadvantages of using traditional media to distribute our message. Traditional media covers how the majority of the public access health care information. Magazines, newspapers, radio, and television are the outlets for traditional media. The message we need to communicate to the public would reach a large audience through these four avenues. This is an advantage regarding the recent events. Use of the four outlets will...
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...Home health care is a very stressful job at times. Communication is a major part of the job, the patient and their caregiver may be of different cultures or gender, which can make communication difficult if each person is not aware or accept each other’s differences. Most cases are one-to-one meaning that it is just the patient and caregiver in a home setting. Some cases are in homes where other family members also live which can be viewed as a good or bad thing. Family members can make the job easier or harder. The job can be easier when the family members openly communicate with the caregiver and offer assistance. Family members that do not communicate with the caregiver, or want nothing to do with the care of their loved one make the job hard and uncomfortable. The first day a caregiver is on a case they should be polite, eager to work and get to know the patient. In return the patient is usually polite and friendly in return. This type of communication is called relational or transactional communication. “Relational or transactional communication means that communicators exert mutual influence on each other such that the approach one participant takes suggests how the other might respond” (du Pre, 2005, p. 58). So if a patient comes off as rude and difficult, the caregiver will become frustrated and not want to work with that patient after a few unsuccessful attempts at breaking the ice. There are cases where there is more than one caregiver, for example, when caregivers...
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...Communication Methods “Communication, whether interpersonal or intrapersonal, is crucial part of these dealings and may be transformed by the methods of different use of communication tools” (Du Pre, 2005). Information is the means of supported measure in healthcare industry. Therefore, the different types of communication systems are the main backbone the makes up the idea in the whole organization. Care of patients in the nursing homes settings now are the support systems for many different types of different people and cultures. There is a need to share patient information and exchange communication within the same organization. As a result there is an increase in how information is communicated and technology is sustained within health services. There is a huge gap that exists in the understanding of the functions of communication services in health care. This paper will review and discuss the different types of communication methods for the health care communication. The review will then discuss effects of HIPAA and other regulations on the use of these media for health care communication. The significant role that communication plays among people in healthcare is often neglected. Information is basic and very important to all healthcare functions; communication is the method used in the passing of information and makes the individual or individuals what is needed or what is understood to target the audience. In this situation in which a nursing home is facing transition...
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...Health Care Communication Shelly Williams-Hughes HCS/320-L. Nix January 14, 2013 Introduction: To be successful in the art of communication you must learn and practice basic skill of communication. Communication is how information is shared between the receiver and sender, in order to be successful there are 5 basic rules to follow and the 6th being environment. I can't say once you have learned these basic rule that your communication problem will be solved on the contrary there will be other barriers the will affect the way we communicate such as reluctant consumers and cultural difference. Health Care Communication Communication is the ground work of understanding. Effective communication skills are essential for interpersonal and the work place with these skill, barriers that otherwise would make it difficult to communicate can be over come. According to(Heathfield)”To be successful in effect communicate here are five components and a six the over all environment”. The sender is the first component. The sender must deliver a clear detailed message which ensure that the receiver share meaning with the sender. Second is the context in which the sender deliver the message including” none verbal communication such as gestures body language, facial expression and tone of voice” (Heathfield).This component of communication is most effective when the receiver can see the sender. Not only is it important for the sender to deliver an effective there must be a listening...
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...Health Care Communication Methods HCS/320 Health Care Communication Methods There are various types of communication methods that can be used in the health care organizations. There are face-to-face conversations, telephone calls, letters, e-mails, charts and graphs, bulletins and power points used to communicate in the health care organizations. However, in this scenario the different types of communication methods that can be used and be very effective is face-to-face conversations, telephone calls, and letters. This scenario is dealing with a nursing home and the organization is being purchased by a national group. There are going to be new policies put into effect and because of this some of the residents will be forced to move to a different place or displaced. To make matters even worse, some of the residents have difficulty communicating, have no local family, and have not indicated that they approve the release of their medical information. The subject of this paper is to discuss the situation concerning the nursing home and the residents, and to make arrangements for these individuals, the advantages and disadvantages of using traditional, electronic, and social media for health care communication. This paper will also discuss the effects of HIPAA and other regulations on the use of these media for health care communication. Different types of communication methods used in nursing homes The health care organization used in this scenario is nursing...
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...Communication Opinion Lynn Mayer HCS/320 September 14, 2012 Dawn Robbins Communication Opinion Communication is crucial in every aspect of life; whether that is someone’s job, personal relationships, or every interaction a person makes each day. Communication is defined as “the act of process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else” (Merriam-Webster, 2013). Without effective forms of communication, considerable missteps and mistakes can occur. This rings true for communication in relation to the health care industry. Proper communication in the health care industry only helps to advance the quality of health care as a whole. One of the most important aspects of communication lies in the ability for each individual to be able to listen. This is the fundamental base that allows for positive or negative information and opinions to be relayed to the respective personnel and in turn improves their understanding of the situation. Enhancing communication strategies within any health care setting helps to aid the patient and provider relationship. There are some basic elements of communication that need to be considered by an individual working in the health care realm in order to have the greatest effective communication possible in most situations. At its most elementary level, five elements of communication are recognized and they are as follows: the sender...
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...Week 1- Assignment 1 ASHTEN MELGAR November 8th, 201 HCS/320 - HEALTH CARE COMMUNICATION STRATEGIES Instructor: Polly Hanson Communication has been established as the substance of transmuting data, records or simple banter within the curative trade. The health culture has been using communication to ascertain what apprehensions from the patient, symptoms and diagnosis provided by the clinician. How would the medical industry endure without communiqué? Proper communication is vivacious for the medicinal commerce because one error could lead to pandemonium. Communication can be defined as sending a clear message to the receiver to decipher. How can the correspondent collaborate with the receiver in a way that they both apprehend? All of these inquiries are essential because without proper communication, the medical industry would gradually start to disband. Apposite communication within the medical industry can help the medical facility elucidate, listen and commiserate. This promotes a philosophical influence on biotic and purposeful health conclusions. Accurate communication also remunerations with patient gratification and capability of care provided. Medical facilities should strive for efficient and accurate communication for the present and future. Apposite communication can be conducted when the message sender delivers an accurate message to receiver to decode. How does someone send a proper message? The first step to sending a proper message is to speak loud and...
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