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Hcs Communication Theory

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Communication Theory
Patty Sinsel
HCS 320
March 11, 2012
Tralacia Brown

Communication Theory
Communication is essential to having a productive workforce. When there is a lack of communication there is a lack of understanding. Having good communication in the work place makes employees feel a sense of empowerment. When discussion is encouraged the employee can express his or her own opinion. This feeling goes all the way up the chain of command. When a company can bring everyone together and talk about issues at hand it presents a notion of equality and morale increases. When the morale increases productivity increases. This makes a better work environment for all. There are road blocks to work through such as gender and cultural differences, and improvements to be made.
Often times there are communication gaps between men and women. Women generally tend to be more open and emotional than men. Female employees unlike that of male employees tend to have better communication skills when it comes to interacting with managers and other employees. This occurs because females unlike that of males tend to be more nonverbally expressive, talk more, engage in partnership-building behaviors, and reveal more personal information than that of men (du Pre’, 2005). However, men do not take as much pressure when it comes to expressing themselves when it could cause hurt feelings to another party. Although males generally struggle more when communicating in instances such as talking to another coworker or manager, the male employee contributes greatly when it comes to communicating with the other because a conversation has been initiated or important information needs to be shared. It is naive to assume that all women or all men communicate in the same way. Neither are males and females always different in how they communicate. Studies do indicate some general differences and similarities exist between males and females in communication styles (du Pre’, 2005). Even though there are barriers in the communication everyone must make an effort to overcome them. The main goal of the company should be to have a clear path of communication no matter what gender or race the employee is. Although gender can play a huge role in how one communicates with others, cultural differences also can be an issue for all those involved.
One major cultural difference is the language barrier. With larger corporations where there are divisions overseas, and you have many cultures working together. This can cause a number of difficulties. There can be the simple translation misunderstanding or a total lack of understanding altogether. So many things are lost in translation. It could be vital information that can make or break a deal, or even cause mass panic in a company because of one word being mistranslated. There are also many different rules in different companies and what is required in one division may not be required in another. This can cause a loss of information as well. Employee communications is at the core of our overall communications effort. Face to face communication is most likely the clearest form of communication but it is the most costly from and administrative perspective. Employees accept and are as productive with electronic communications but feel it is not as confidential (Kupritz, 2011).
Each organization has different issues to deal with. One way to improve on all issues is to listen to the employees of that company. The main issue within this organization is making vital information from employees and then letting them know after a decision has already been made. If a company does not let the employees know how important he or she is to the company then morale will fall. If the honesty factor is addressed then the communication will be at a much higher standard. One should put all factors on the table not just the sugar coated one.
Communication is what every individual uses to get information to and from one another. With all the various ways of communicating in today’s society having strong communication in any organization is a must for success. Although communication barriers such as gender issues, language, and cultural values do exist a company must take all the necessary steps to break through these barriers. Once a company realizes it flaws in communications and makes improvements, the results will become apparent right away. When employees are treated with respect and feel empowered it will be passed along to all involved.

References du Pre', A. (2005). Communicating About Health: Current Issues and Perspectives, 2e.
[University of Phoenix Custom Edition e-Text]. : The McGraw-Hill Companies, Inc.
Retrieved March 09, 2011 from University of Phoenix, HCS 320 website.

Kupritz, V. (2011). Productive Management Communication, Jan2011, Vol. 48 Issue 1, p54-82, 29p, 2 Charts. Retrieved March 11, 2012 from Business Source Complete database, University of Phoenix.

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