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Health and Social Care Unit 1

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UNIT 201/ SHC 21

Q1) Identify the different reasons why people communicate?

There are varies types of communication but all come under one of two categories. One being Verbal Commination and the other being Non-Verbal Communication. Verbal Communication is when one person communicates with another by using speech and Non-Verbal Communication is when one person communicates with another by using body language.

People communicate with one another for many different reasons and for most this is an essential part of their daily lives. I have listed below a number of reasons of why I think people choose to communicate:

* To express feelings * To teach * To learn * To connect * To share views and opinions * To take control * To compliment

Q2) Explain how effective communication affects all aspects of working in adult social care settings?

Effective communication is an extremely important part of working within adult social care. This is because we do not only have to communicate with one another as professionals but we also have to communicate with the people that we are here to support.

* Clear & Concise - by having effective communication we are able to be clear and concise on what the needs of the individual are and how these needs can be met. * Mistakes - effective communicate also promotes the chances of less mistakes from happening by avoiding any inappropriate or unclear information being given or by something that has simply been misunderstood. * Team Work - effective communication is also a very important part working as a team. As a team we need to be clear that we are all focusing on the same targets in order to try and word towards the same desired outcomes.

Q3) Explain why it is important to observe individuals ‘reactions when communicating with them?

It is said that when we communicate we use around 20% - 30%

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