When I reached the KLLVillage, I was very impressed with the location. It was well maintained and had all the required facilities for its residents and guests. I learned from Mrs He that the KLLVillage was a non-profit organisation and it consisted of low, medium and high care facilities. First we went to the low care facility where we met a very energetic AIN Ms Lee. My main focus was to observe how she provided the optimum care and comfort to the elderly residents. I found that AINs are the one who provide the basic necessity of the residents such as feeding, maintaining their hygiene, toileting etc. I found her very efficient in using holistic (mind, body and soul) approach to each resident to make them feel appreciated.

Later we went to the medium care facility which resides 43 dementia residents. I was a bit distressed looking at their mental condition. After meeting registered nurse Mrs Smith, I came to understand the challenging role of the RN. She informed us that RN has to be involved in all area of clinical procedure such as making care plan, medication, wound care and managing the facility. Being in dementia ward, Mrs Smith uses therapeutic communication technique to deal with the residents who are mostly cognitive impaired. ‘Cognitive impairment in people with dementia may limit their ability to communicate effectively. Therapeutic communication is central to provide good dementia care’ (Jootun & McGhee, 2011). I found this job very difficult since the carers have to be prepared for any unexpected situation due to the mental condition and communication barrier of the resident.

Our last destination was the high care facility, where I came to understand the role of a physiotherapist and occupational therapist. The occupational therapist Ms John told us that the main focus of this care was to help the residents to get on with their day to day