...Health Care Communication Methods Jaime Morton HCS/320 Terri De Wees 2/22/14 Communication and teamwork are essential elements for quality care and patient safety. Technology has made it convenient to work at a distance. Those with the ability to combine innovative scenarios with well-thought-out strategy in a collaborative team setting have the potential for outstanding results. Collaboration is a deep, collective, determination to reach an identical objective by sharing knowledge, learning and building consensus. It is not dividing up tasks and assembling a finished product as a team might when coordinating tasks. Selecting the appropriate method of communication is imperative when navigating these waters. There are various types of communication methods that can be used in health care organizations. There are telephone calls, e-mails, letter, face to face communication, graphs and charts, bulletins and power point used to communicate throughout the organization. Excellent communication within a health care faculty is essential! It is the communication exchange among staff members which determines the quality of care given to the patient’s. As a nursing home administrator my duties are to ensure the HIPPA rules and regulations are being upheld by members of the health care. By ensuring that HIPPA rules and regulations are upheld the health care faculty is ultimately providing the patient’s with quality care. Change within a nursing home can bring about much unwanted...
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...Health Care Communication Methods Today, managing a local nursing home acquires an adequate amount of time and patience towards the residents and its employees to provide the best quality of medical care. There are many inevitable changes or innovations that will take place within health care organizations and will definitely require implementation as well as training the entire staff. Effective communication takes a great role when changes are being implemented. Health care management must select the type of communication that will be most effective when taking into consideration the various factors that makes up the whole health care organization. Above all types of communication is the traditional communication that commenced before the media had influenced the society and before the spreading of the written words. “Traditional forms of communication are for instance myths, story-telling, songs, proverbs, religious rituals, artistic, musical, dance, and theatrical elements, as well as ornaments depicted on pottery, textiles, and wood [ (Graf, 2000) ].” In other words, traditional communication is basic forms of communication which consists of physical verbal and non-verbal. Utilizing the traditional communication method will entertain the elderly residents of a nursing home. As a Nursing Home Administrator, this method will help them to open up and gain confidence as they will be able to appreciate and relate to this type of communication. Elderly people in a nursing home...
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...University of Phoenix Material Health Care Communication Methods The following assignment options provide the opportunity for you to explore communication methods for different kinds of health care scenarios. The assignment options also allow you to examine the effects of HIPAA and other regulations on health care communication. Select and complete one of the following assignments: Option 1: Nursing Home Administrator Option 2: Communications Coordinator Option 1: Nursing Home Administrator Read the following scenario: • As the administrator of a local nursing home, you have just received notification that the organization is being purchased by a national group. Because of new policies to be implemented, many of the residents will be displaced. To make the situation more challenging, some of these residents have difficulty communicating, have no local family, and have not indicated that they approve the release of their medical information. Arrangements must be made for these individuals. Write a 1,050- to 1,400-word paper on the different types of communication methods for the health care organization described in the scenario. Include the following in your paper: The advantages and disadvantages of using traditional, electronic, and social media for health care communication The effects of HIPAA and other regulations on the use of these media for health care communication Cite a minimum of two sources, one from the University...
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...Health Care Communication – Option 2 Amber Sekinger Health Care Communication Strategies – HCS320 06/24/2013 Dan Speer, Facilitator Communication is an important aspect of everyone’s life, but effective communication is most crucial in the health care settings because any miscommunication can lead to misdiagnosis, inadequate or delayed treatments, and the releasing of private information (Cheesebro, 2010). As the Communications Coordinator for a national drug manufacturer, it is my responsibility to manage crisis, enhance patient satisfaction, make information available to the public, and assess consumer needs. So today we will need to brainstorm and discuss how we will address the negative effects that our medications are causing to the public. The local news has already allegedly reported that our local mayor has suffered from adverse affects from our medications. How can we address the public regarding this issue without losing business and the trust we created with our investors and our consumers? In today’s meeting we will need to decide which communication tactic is most suitable for this situation, while making sure that we do not break any HIPPA guidelines. Traditional, Electronic and Social Media In this vast healthcare marketplace, patients and providers have choices. These choices are made not only by advertising and marketing efforts, but also by an unprecedented amount of health information available through the news media and internet...
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...Health Care Communication Methods HCS / 320 To successfully manage a local nursing home, one requires ample amounts of time investment and patience towards the residing members and employees. The staff must be given extensive training to understand state law, HIPAA regulations, along with the organization’s protocol and procedures in order to deliver the best quality of medical care. Still, there are many unavoidable changes and revolutions that will take place within health care organizations which will push for unpredicted deliberation and strategic implementations of a “plan B”. In such a situation, health care management must make selections based on effectiveness, while still keeping in consideration the various factors which make up the health care organization. With the preceding noted, we will explore a scenario which calls for unforeseen critical thinking and application. (Cheesebro, T., O’Connor, L., & Rios, F. (2010).) Recently, a development regarding a nursing facility is required to relocate a number of their patients to safe and clean housing due to being bought over by a national corporation. With the new purchaser in office, new policies have taken effect leaving a percentage of the residents displaced and with no nearby relatives to assist them. As a responsible head administrator, one must adhere to state regulations while still pursuing quality alternative measures for the individuals in need. In addition to the lack of housing resources, these patients...
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...Health Care Communication Methods Tara L. Black HCS-320 June 9, 2014 Robin Rompre Health Care Communication Methods This notice is part of an information package I, as the administrator of the Shady Pines Nursing Home, will be sending out to both the staff here at the center and to the administrative staff of the Rolling Hills Corporation. This information will help facilitate the transfer of those residents here at Shady Pines that no longer fall under the prevue of the new corporate guidelines. As some of the residents have communication issues or have no local family support, we as their caregivers need to ensure that all methods of communication are utilized to ensure a smooth relocation situation. Some of these methods will include the more traditional types, such as letters or phone calls to the guardians of those affected by the relocation (Du Pré, 2005). Other methods available for our use will be electronic in nature. One type of electronic communication is email (Du Pré, 2005). Social media communication types, such as texts to the guardians, will be used when all other types of communication has failed. Each of these types of communication will also be used within the Shady Pines facility, to keep all staff updated on any changes that indubitably occur and to help ease the transition as well. Communication between the staff at Shady Pines and Rolling Hills is vital also, so that any conflicts can be handled efficiently. As I mentioned...
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...Health Care Communication Methods My name is Tsering Wangmo and I work as an administrator at my local nursing home called “Serene Senior Living”. I absolutely love my job and feel truly blessed to work at a place where I feel both gratified as well as fulfilled. It truly feels good going home at the end of my shift knowing that I did something that day that was meaningful. It really gives me so much joy to be working for the wise and peaceful elderly residents, and although I can indeed go on and on about how much I love my wonderful job, at the moment we are facing an unfortunate situation. A large national group called “Goliath Bank” has just bought our nursing home, thus having control over all things that are administrative as well as clinical matters. This change did not come as a big surprise to me because I comprehended that “Serene Senior Living” was having some financial problems since the beginning of last year, and although I even predicted that a big company such as “Goliath Bank” might eventually step in, I am still saddened and disappointed by the fact that the changes that are being implemented by the bank are not very beneficial to the elderly residents. While I recognize that: conflicts represent inevitable part of organizational everyday life in healthcare structures (Todorova, 2010), since the instance the bank has implemented the new policies, most of the residents are facing really tough times at the moment. The...
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...advantages and disadvantages to all forms of healthcare communication, which must be considered in our current situation. It has become public knowledge at this point that our medications have been resulting in negative side effects in a large number of consumers, including a well-known public figure. Due to this unfortunate circumstance, it is imperative that we address this issue in the best way possible so that we can assure our consumers that we are improving our medications and that our company is deeply concerned about preventing this issue from ever occurring again. The first method I feel we should discuss is the use of social media to address this issue. One advantage to this is that social media reaches a vast audience, as a large majority of people check their social media multiple times throughout the day. Addressing the issue via our company Facebook page would allow us to respond personally to the concerns of our consumers and give surety that we are handling the matter with urgency. A drawback to this would be the possibility of people responding to us with extremely negative and discourteous comments, which is not unusual with the use of social media. Because there is no face-to-face interaction and people are able to respond anonymously, they will say anything they want to without consequences, which could put our company in an uncomfortable situation. “Social media can be an effective avenue for communication in healthcare, but it also presents risks and regulatory...
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...Health Care Communication Methods Health Care Communication Methods Over the last several weeks the national drug manufacturing giant, Johnson Pharmaceuticals, has been under tremendous pressure from the media over the negative effects of the blood pressure medication Exforge Hydrochlorothiazide Tablets (HCT). According to Novartis Pharmaceuticals Corporation (2013), an affiliate of Johnson Pharmaceuticals, "the medication contains two of the most prescribed high blood pressure medicines; amlodipine, a calcium channel blocker (CCB), valsartan, an angiotensin receptor blocker (ARB), and a diuretic (water pill) called hydrochlorothiazide" (Did You Know?). After extensive testing the Food and Drug Administration (FDA) revealed Monday that Exforge HCT does in fact contain hydrochlorothiazide, but lacked both amlodipine and valsartan in several medication lots. As communications coordinator for Johnson Pharmaceuticals the following information has been provided to address the news reports and the general public's questions regarding the negative effects of the blood pressure medication Exforge HCT. Although an apology has been given to Senator Stevens through our Public Relations Department, Johnson Pharmaceuticals has set up a news conference to be televised May 14, 2013 on the Central Broadcasting Network (CBN) at 10:00 a.m. Mountain Time to address the our stakeholders, consumers, and anyone else interested in learning the details of this unfortunate situation. During...
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...Health Care Communication Methods Megan Price HCS/320 March 10, 2014 Paul Wing Health Care Communication Methods As the Communications Coordinator for RxRUS, I have been tasked with addressing the public about the concerns and reports of negative effects of one of our medications that is used by a significant part of the population. Also, we have received reports that one of the individuals who claim to have experienced significant negative effects from this particular medication is a well-known public figure. Our consumers have been our number one priority for the last 40 years. I want to begin by saying that it is our top priority to see that our consumers receive medications that have been thoroughly tested and researched in various ways to ensure safety and satisfaction. Our company has prided itself on the hard work and dedication of our staff and the quality of our medications. At RxRUS, our products are reviewed and approved by the Food and Drug Administration, also known as the FDA. To quote the FDA website, “Drug companies seeking FDA approval to sell a new prescription drug in the United States must test it in various ways. First are laboratory and animal tests. Next are tests in humans to see if the drug is safe and effective when used to treat or diagnose a disease. After testing the drug, the company then sends FDA an application called a New Drug Application (NDA). Some drugs are made out of biologic materials...
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...Health Care Communication Method Pamela Baldwin HCS/320 March 14, 2013 Diedra Sawyer Health Care Communication Method A recent development concerning this facility is the reason for this facility to locate safe clean housing for a number of individuals who are facing displacement because of recent purchase of the facility by a national corporation. As administrator, one must adhere to state and federal regulations but must seek quality housing for these few individuals. The purchaser will implement new policies that will displace some of the residents. Some individuals do not have relatives in close proximity and do not possess the ability to communicate in regards to releasing medical records; as administrator one must locate placement for the individuals and must also devise a plan that adheres to HIPPA regulations while insuring the patient’s right to privacy. Moving forward one will try to establish communication with relatives and apprise the family of the situation. Contacting Relatives Responsibility for developing an applicable plan for relocation of the individuals who face displacement will consist of locating relatives who reside some distance from the present facility, which makes it difficult for a trip here. One will send emails to contact relatives in order to establish communication and to devise a plan that accommodates the patient and family. Step two consist of acquiring knowledge to see if these relatives possess power-of-attorney...
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...Health Care Communications Methods Kelly Rathbun HCS/320 May 6, 2013 Teresa Shook As the communications coordinator of a national drug manufacturer, it is my job to ensure that our company is represented in the best way possible. The communication coordinator is expected to reduce uncertainty by keeping employees well informed. This helps to bridge boundaries, as a coordinator it is imperative that our company works together as a team, and know one another. Communication can help to provide social support, and build training skills. These building blocks help to resolve conflicts that are inevitable in a changing work environment (du Pre, 2005). Recently our company has been faced with reports of significant negative effects caused by one of our medications used by a large percentage of the population. To add fuel to the fire, news reports have alleged that one of the individuals affected is a well-known public figure. Immediate action is required to stop anymore adverse publicity. It is important to consider the advantages and disadvantages of the various types of social media. The primary and perhaps the oldest is traditional communication. Reaching our audience with these forms of communication like television, radio, newspaper, news conference, face-to-face dialog, and magazines can leave a vast majority of younger patrons out. While the familiarity of traditional communication techniques is comforting to those who hold true to what they...
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...Health Care Interview Veronica George HCS/235 06/01/15 Rebecca Luetke Health Care Interview For my health care assignment I have chosen a department manager at a Community hospital. Miss Rosemary Fiore is a Master’s Degree prepared nurse, currently work as a Nurse Manager with an extensive background in health care. She is someone I consider a strong leader, and mentor .She is very positive and genuinely enjoys her job. In my interview with her we discuss her responsibilities, her customers and how she interacts with others in her environment. In addition, she describes her educational back ground, the requirements necessary for licensure, her career paths that led her to the position, as well as her experience in the industry. She conversely shared the similarities of her position to other Leadership positions in other organizations. Our interview include her most important attributes to her success. She foresee this position adapting to changes in health care. She ultimately describe her perception of her role in the context of the broader health care industry. Mount Sinai Beth Israel Brooklyn is a unique 212 bed community hospital located in a very convenient part of Brooklyn in midst a Russian Jewish community. Recently acquired by one of the oldest teaching hospitals of city, Mount Sinai hospital thus the adoption for the name Mount Sinai Beth Israel. Mount Sinai Beth Israelis a valuable asset to the community. The institution has undergone numerous renovations...
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...which we will call our “employee committee”. This committee will be put thru training from the developer of the EMR program. The committee will consist of a few members from our staff, which will be a front office staff member our billing department and a few medical assistants. Team C will have set days for our committee to go thru training. On those days we will have staff members step in to cover for those who are out. The “employee committee” will be responsible for learning the material and training the rest of the staff and new staff that may be hired on in the future. Being on top of the changes that may develop year to year, We will have our staff go thru training yearly in HIPAA and the importance of keeping our patience health care information secured. In our steps of preparing for EMR will be: Stage 1 –Assessment *Step 1- Research and Purchas of EMR system *Step 2- put together a project team/Employee Committee Stage 2-Planning *Step 3- Implementation Plan *Step 4- Work flow *Step 5- Modifications Stage 3-Selection *Step 6- Hardware Installation *Step 7- Security *Step 8- Templates Stage 4- *Step 9 Back up system *Step 10- Scanning process (paper charts/records) *Step 11- Training Stage 5- Evaluation Stage 6- Improvement *GO LIVE Preparing our staff we know will be a challenge, but we believe that having a small committee to start out with will make the transition go a lot...
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...Health Care Communication Methods Paper HCS/320 Deb Swart August 13, 2012 Lynn Bell Health Care Communication Methods Paper Today, many options of communication are available to make contact with others. Methods of communication include traditional avenues included making a person to person telephone call, writing a letter and sending it through the United States Postal Service, or conducting a face-to-face encounter. Because of the development of technology, we have more available options of communication, such as e-mail, facsimiles, texting, and social media. Each option has advantages and disadvantages; some are informal and others are formal. Every situation must be considered regarding the choice of the form of communication to be used; this is the same whether it is personal or business. This paper will concentrate on the communication methods available to an administrator of a nursing home and how the choices can affect the privacy and security of protected information. This situation is a very delicate issue; the livelihood of patients is threatened with change and uncertainty, which many cannot understand. Some of the patients have local family who can assist in the process and help the patient; others do have local family rendering a more difficult process regarding the transition. The administrator must choose the most efficient...
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