...Quality Management Assessment Summary Mark Borland HCS/451 Julie Carson February 25th, 2013 Quality management assessment summary Purpose of Quality Management When an organization or corporation invests its time and resources to qualitymanagement, it permits to enhance quality of business procedures and thiseventually leads to a reduction in the possibility of unforeseen obscurity and troubles. This enables patients to get products and services of superior quality. High quality of production development diminishes the prime cost of th4e final product or service, sothe hospital gets an opportunity to avail customers with better prices. Concepts of Quality Management • Ensure your health care fits your needs and preferences (What is Qualityin Health Care, n.d). • Ensure that your health care does not cause harm (What is Quality inHealth Care, n.d). • Ensure that your health care is right for your illness (What is Quality inHealth Care, n.d). • Make sure that your health care is given without unnecessary delays(What is Quality in Health Care, n.d). • Ensure that your health care includes only the medical tests andprocedures that you need (What is Quality in Health Care, n.d). • Make sure that your health care is fair and not affected by such thingsas your gender, language, color, age or income (What is Quality inHealth Care, n.d). The Cleveland Clinics method of approach to quality management are toprovide lower healthcare cost, revenue generated , overall...
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...In the health care system, one of the essential dilemma a nurse managers face is to deal with the management of change. Therefore, the nurse manager as well her team members need knowledge, competence, and leadership skills to maintain the expertise needed to carry out the complexity of the change management process. Change is an ongoing process where people can be passive, divergent, or supportive toward it. Regardless of these feelings, change is required to achieve advancement in the profession. Thus, this paper will explore the management of the change process by identifying a problem that a nurse manager need to resolve, driving forces for the need to change, application of management and leadership theory as well motivational theory,...
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...Health Care Communication Communication is a vital component to society’s existence, without effective communication simple task would remain incomplete. Occupational communication is specific to the type of job performed; some require more attentions to detail and greater understanding, like health care. Basic communication requires specific elements, which differ from the rules of health care communication. Health care providers have an added responsibility of communicating effectively with patients from diverse cultural backgrounds while adhering to the rules and regulations of health care communication as well as creating an environment that fosters open, candid communication. Effective communication means conveying clear, accurate, and understandable information to a receiver. Moreover, to accomplish effective communication individuals must incorporate the following basic elements, which are the sender who initiates communication, the message is the idea, thought, feeling, or opinion communicated, the channel is the medium through which the message travels, feedback is the receiver’s response to the message, and the receiver obtains the transmitted message. Therefore, an accurate definition of communication is a shared understanding of information transmitted between sender and receiver (Cheesebro, O'Conner, & Rios, 2010, "Chapter 1, Communication Defined"). Health care communication is much more in-depth, it requires additional elements than in basic communication...
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...Health Care Management Issues | March 29 2013 | Medical errors and the quality problems to which they lead harm millions of Americans each year. If the errors reduce and improve quality substantially professionals must create systems and care processes that anticipate inevitable human errors and either prevent them or compensate for them before they cause harm. National surveys of registered nurses, physicians, and hospital executives document considerable concern about the U.S. nurse shortage. There were also many areas of divergent opinion within and among these groups, including the impact of the shortage on safety and early detection of patient complications. Healthcare providers need quick access to patient medical information whenever and wherever patients present for care. A system to standardize electronic medical records, such as the National health Information Infrastructure, would provide quick access to patient information. | HEALTH CARE | Health Care Management Issues There is now a robust evidence base in the quality improvement literature on process and outcomes, but structure has received considerably less attention. The health care field would benefit from expanding the current interpretation of structure to include broader perspectives on organizational attributes as primary determinates of process change and quality improvement. Solutions to the health care management issues dealing with the quality of care should be discuss with the following key...
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...that you, as a healthcare manager, could use to improve the quality of care provided by your organization. Introduction The concept of "quality" has been contemplated throughout history and continues to be a topic of intense interest today. Quality of service is rendered extremely important in any industry and it has been a subject of study and research in many fields. (Reeves and Bednar, 1994) This essay will look at definitions of quality in healthcare; examine the theories of quality in healthcare and approaches taken toward evaluating and improving quality of health services in Uganda’s public health sector with the main focus on the implementation of Millennium Development Goals. The discussion will focus on patient satisfaction as an aspect of quality and how it influences quality of care provided from a District healthcare manager’s perspective, analyse factors that influence patient satisfaction, how the MDGs aim to improve the quality of care provided to patients by exposing the gaps between healthcare management perceptions of service quality and how the service is actually being delivered to the consumers. Social constructionism in healthcare In social constructionism it is important to look at social settings and human way of life when focusing on healthcare in different cultures and societies. Class and social stratification can have profound implications for the way we experience health and illness and other life opportunities and expectations. Social structures...
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...An acute care is defined as a level in healthcare in which a patient is treated for a brief but serious illness as a result of a disease, trauma or surgery. (Hospital Today, 2000) According to the World Health Organization (WHO) there are six domains in acute care. The six domains are emergency care, urgent care, short-term rehabilitation, trauma care and acute care surgery, critical care, and pre-hospital care. (Hirshon, et al., 2013) In an acute care setting there are many departments that are in place to help treat a patient. Some of the departments include a cardiology, pulmonary, primary care physicians, anesthesiology, and many others. There are doctors, nurses, technicians, and office staff that all play an important role in the acute care hospital setting. Managerial Methods Coordination is connecting the activities of an organization to achieve desired results. There are three dimensions of coordination: horizontally, vertically, and diagonally. (Dunn, 2010) Horizontal coordination is communication of departments on the same level, helping to resolve problems from different areas (Dunn, 2010). In the acute health care setting this method is used admitting a new patient to the setting and ensuring that all managers have the information for the resident to be able to better serve that patient which would begin during the registration process, the case manager, the therapy department, health information department, all of whom would be involved with the patients stay...
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...[pic] The Functions and Roles of Health Care Management Kandra Shearer HSC/325 Phoenix University May 5, 2014 In health care management there are many roles and applications that are used and this paper will discuss the four mayor functions and also how these functions apply to management positions. It will also explain the most important role for health care managers and the most significant aspect that is related to health care management that I wish to gain by taking this course. THE ROLE OF MANAGEMENT [pic] The management field of any organization is filled with different roles and responsibilities. In order to better understand this position and its main functions you must first learn the role of managers in health care. As a manager you are the individual who is responsible for planning, directing, coordinating, and also supervising the delivery of health services to identified populations/communities ("EHow", 2014). There are two different types of managers that can be found in health care. The first type is entry-level and the second type is called midlevel. These positions can be in any area such as nursing administration, financing, and even human resources. It is also important to know that a health care manager can work in different types of settings such as hospitals, home health, physician practices, ambulatory care centers, and also skilled nursing facilities ("EHow", 2014). As a health care manager one can specialize in a...
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...The Future Challenges for Health Care Management Name Institutional Affiliation The Future Challenges for Health Care Management Introduction Health care is one of the fundamental aspects of a developed country given that it is a requirement of every single citizen. Many countries over the world exhibit a similarity in the managing health care. Modern health care management systems result from past strategies that were implemented to address past challenges. It is therefore misleading for health care managers to think that the future is going to be stable. Apparently, health care management is facing many challenges that call for proactive approaches in addressing those problems at present and in the future. The aim of this paper is to discuss the future challenges facing health care management. Past researches indicate a change in the demographics, particularly an increase of the elderly. As of 1990, the elderly hit 31.2 million and increased to 35 million by 2000. According to statistics collected in 2010 in US, the number of the aged reached close to 40.3 million people accounting to 13% of the whole population. Future projections indicate that this group of people will hit close to 88.5 million accounting for 20% of the US population by the year 2050. This increase presents economic challenges bearing in mind that the elderly are prone to chronic illnesses. Chronic diseases are expensive to treat and therefore the health care management needs to inject more financial resources...
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...Running head: Health Care Management ` Assignment 1: Health Care Human Resources Management Policia Williams Dr. Jo-Rene Queensberry HSA 530: Human Resources Management in Health Care July 21, 2013 1. Analyze two (2) current trends in health care that are affecting human resources management that may likely impact your hiring decision as HR manager. Provide support for your analysis. Two trends in health care affecting human resources management that may likely impact your hiring decision as an HR manager are recruitment and retention and technological change. Recruitment and retention of the appropriate staff who meet the job requirements is very important. Currently as we know, there is a shortage of qualified healthcare professionals, especially nurses. Health care is growing at a rapid rate and finding skilled, qualified health care professionals is a challenge. Regardless of how rapid the growth, the challenge containing cost of the organization makes it difficult for HR managers to fill current positions (Pizzi, 2011). So not only is it difficult to find and recruit qualified health care professionals, maintaining current professionals is also difficult because of the requirement to contain cost. It leaves little room to pay appropriate salaries or provide raises to current professionals. Another trend is training and development to handle the technological changes in health care. The many advances and changes in health care require constant training...
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...Organizational Behavior in Health Care Management Name Institution Date Abstract This paper seeks to look into organizational behavior in health care management and most importantly its impact on health care management and delivery. Organization behavior is crucial in guiding the regulatory activities, the staff activities and the overall culture that directs an organization. Organizational behavior in health care setting is paramount to ensuring patient safety, ethical behavior among the medical practitioners, patient-centered care and effecting change in the facilities which is bound to improve healthcare delivery and patients’ satisfaction. The strategic management of any health care organizations is linked to incorporate effective practices and standards that are obliged to improve health care services delivery and nurture a positive organizational culture to improve the delivery of services and maintain highly qualified and motivated medical personnel that will ensure professionalism and efficiency in the facility. Organizational Behavior in Health Care Management Introduction Organizational behavior refers to the study of personal and group dynamics with relations to relations and interactions within a corporate setting (Borkowski, 2016, p.1). The manner and mode of interactions between individuals and groups of people in an organization affect the way in which an organization...
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...Running head: QUALITY AND SAFETY IN HEALTH CARE MANAGEMENT 1 Quality and Safety in Health Care Management Murimi Stephen muriets@gmail.com JKUAT December 2014 QUALITY AND SAFETY IN HEALTH CARE MANAGEMENT 1. Introduction 2 Although health care facilities are designed to ensure people are safe, they remain a dangerous place to be (Mitchell, Gardner, & McGregor, 2012). The sources of risks in the hospital include medical errors, falls, and health care associated infections (HAIs). The World Health Assembly (WHA) held on 18th May 2012 passed a resolution that addressed the issue of patient safety and quality in health care (Briš & Keclíková, 2012). WHA called for continued improvements in health care quality and patient safety (Briš & Keclíková, 2012). Therefore, there is a need to evaluate the existent health care systems in order to identify the causes of risks and come up with a plan that can improve health care standards. The plan should also aim at improving the safety techniques applied in other high risk industries, such as the mass transportation, chemical engineering, and nuclear power generation sectors (Shillito, Arfanis, & Smith, 2010). According to the accident causation model developed by Reason in 1990, accidents are caused by many factors that work in concert (Shillito, Arfanis, & Smith, 2010). Such accidents must be prevented by instituting the necessary checks and controls within the system (Shillito, Arfanis, & Smith, 2010). According to Shillito...
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...Using technology to Improve Patient Safety and Quality of Nursing Care Yelitza Guzman Walden University Information Management in Nursing and Health Care Nurs-3010-7 Dr. Annita Manns May 19, 2013 Using technology to Improve Patient Safety and Quality of Nursing Care The current severe shortage of nurses and health care workers contributes to an ongoing crisis in the US health care system that has many consequences. The inadequate number of qualify personnel in the care setting has a direct impact on the ability of nurses to deliver an appropriate level of care to their patients. Technology holds the promise of alleviating some of these problems by managing and organizing information that will facilitate the nurses, physicians and other members of the health care system to provide adequate and high quality of care. The purpose of this paper is to reflect on the issues of data quality, patient safety, and access to health care in relation to information technology. Data accuracy and safety Ensuring data quality and accuracy is the most important factor to guarantee that the use of health technology is successful. To have an optimal working system in an electronic record we should have the most accurate, up-to date, and complete database. Having accurate identification of the patient should be the first step when gathering patient information. This is a task that most times is initiated by triage or admission nurses. Nurses are knowledgeable workers who require the use...
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...Running head: QUALITY AND SAFETY IN HEALTH CARE MANAGEMENT 1 Quality and Safety in Health Care Management Murimi Stephen muriets@gmail.com JKUAT December 2014 QUALITY AND SAFETY IN HEALTH CARE MANAGEMENT 1. Introduction 2 Although health care facilities are designed to ensure people are safe, they remain a dangerous place to be (Mitchell, Gardner, & McGregor, 2012). The sources of risks in the hospital include medical errors, falls, and health care associated infections (HAIs). The World Health Assembly (WHA) held on 18th May 2012 passed a resolution that addressed the issue of patient safety and quality in health care (Briš & Keclíková, 2012). WHA called for continued improvements in health care quality and patient safety (Briš & Keclíková, 2012). Therefore, there is a need to evaluate the existent health care systems in order to identify the causes of risks and come up with a plan that can improve health care standards. The plan should also aim at improving the safety techniques applied in other high risk industries, such as the mass transportation, chemical engineering, and nuclear power generation sectors (Shillito, Arfanis, & Smith, 2010). According to the accident causation model developed by Reason in 1990, accidents are caused by many factors that work in concert (Shillito, Arfanis, & Smith, 2010). Such accidents must be prevented by instituting the necessary checks and controls within the system (Shillito, Arfanis, & Smith, 2010). According to Shillito...
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...Organizational Behavior in Health Care Management Name Institution Date Abstract This paper seeks to look into organizational behavior in health care management and most importantly its impact on health care management and delivery. Organization behavior is crucial in guiding the regulatory activities, the staff activities and the overall culture that directs an organization. Organizational behavior in health care setting is paramount to ensuring patient safety, ethical behavior among the medical practitioners, patient-centered care and effecting change in the facilities which is bound to improve healthcare delivery and patients’ satisfaction. The strategic management of any health care organizations is linked to incorporate effective practices and standards that are obliged to improve health care services delivery and nurture a positive organizational culture to improve the delivery of services and maintain highly qualified and motivated medical personnel that will ensure professionalism and efficiency in the facility. Organizational Behavior in Health Care Management Introduction Organizational behavior refers to the study of personal and group dynamics with relations to relations and interactions within a corporate setting (Borkowski, 2016, p.1). The manner and mode of interactions between individuals and groups of people in an organization affect the way in which an organization...
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...Organization and Management of a Health Care Policy HSA 515 – Health Care Policy, Law, and Ethics August 13, 2015 With lives in their hands, hospitals have to function very precisely, executing high-quality services every hour of every day. Organizations that have this sort of requirement usually take on a vertical organizational structure that is having many layers of management, with most of the organization’s staff working in very specific, narrow, low authority roles. The numerous layers of management are designed to make sure that no one person can throw the system off too much. This structure also ensures that tasks are being done exactly and correctly. Organizational structure of a hospital refers to the levels of management within a hospital. Levels allow efficient management of hospital departments. The structure also helps one to understand the hospital’s chain of command. Organizational structure varies from hospital to hospital. Large hospitals have complex organizational structures while smaller hospitals tend to have much simpler organizational structure. A typical organizational structure of a hospital would usually be a combination of a hierarchical and divisional structure, since there is a chain of command where some levels are under another level, but employees are organized in departments or divisions that have their own roles. At the top of the structure would be the administrators, followed by the information services and therapeutic services. Both...
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