...Roles and Functions of a Health Care Manager Health care managers have many roles and responsibilities in health care facilities today. One of the most important roles of a health care manager is making sure the facility can run smoothly. Making sure a facility operates smoothly includes many tasks that provide one outcome, a productive and efficient facility. The health care manager takes on many roles and responsibilities including organization, planning, and controlling resources (Lombardi, Schermerhorn, &Kramer, 2007). Leading and influencing others is also very important as a role of a health care manager (Lombardi, Schermerhorn, &Kramer, 2007). No matter what type of health care facility a manager is responsible for there are many roles that carry over in to each facility such as caring for personnel, making schedules, keeping structure within an environment, regulating care, and managing finances or facilities (Writing, 2011). Managers within a health care facility tackle many roles on a daily basis. Caring for personnel can be made easier if the health care manager has an open communication line with all departments. Having inner communication in a facility can help to improve overall moral which will improve the overall quality of care provided to the patients who visit the facility. Keeping up with structure and scheduling within a facility is also a daily operation of a health care manager. I think that I would most love to walk away from this class after...
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...Health Spending and its Effects on Future Health Care Managers The United States spends more on healthcare than then any other country in the world. In 2012 the United States spent an average of $8,915 per person on health care, totaling $2.8 trillion. Unfortunately, spending will continue to trend upwards due to a number of key factors. According to Kaiser Health News staff writer, Mary Carey, “national health spending will increase modestly over the next decade as a result of an aging population, a recovering economy, and the health law’s expanded insurance coverage”(Carey, 2014) As baby boomers continue to age and the Affordable Care Act changes the health insurance market, “employment of medical and health services managers is projected to grow 23 percent from 2012 to 2022, much faster than the average for all occupations” (Bureau of Labor Statistics, 2014). This paper will focus on national health spending of the United States and the positive and negative effects it has on future health care managers. The Centers of Medicare and Medicaid Services (CMS) estimates health spending grew in 2013 by 3.6 percent marking the “fifth year of historically low rates of spending growth” (Sisko et al, 2014). However, it is “forecasted to rise to 5.6 percent in 2014 due to the combined effects of the expansion of coverage from the Affordable Care Act, faster economic growth, and growing age of the population” (Sisko et al, 2014). During the next decade economic growth is projected...
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...Financial Managers and Quality Initiatives in Health Care Post University Tina M Dixons Abstract This paper will discuss the importance of why financial manager should be concerned with quality initiatives in the health care setting. The topic will describe why quality initiatives are a key role in the financial success and failures in healthcare. Delivery of healthcare is synonymous with finance and the task related to quality improvement and quality initiatives that support accuracy in documentation and treatment. There is a strong correlation between providers and finance. Key words: Finance, Quality initiatives, Providers, Patient care. Financial Managers and Quality Initiatives It is clear that if good quality of services, successful outcomes and customer satisfaction are presented in a healthcare setting, then the financial stability may sustain. As financial managers collaborate to achieve health care quality, they know that there are several variable factors that must manifest in order to sustain and earn profits for their organization. Some variables include reduction in medical error, appropriate diagnostics, medical analysis, education programs, staff training, prevention, primary care, financial reimbursements, technological advancements and minimizing waste. Error and Accuracy Medscape reported that “Eight years ago, the Institute of Medicine's (IOM) report To Err is Human revealed that between 44,000 and 98,000 Americans...
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...Role and Functions of a Health Care Manager Schniqua Bennett HCS 325 April 23, 2012 Instructor: Vivian Perez Health care managers and administrators are increasingly assuming leadership and management responsibilities for multiple units and departments (Purnell, 1999). Managers on various levels in a health care organization, spend a significant amount of time on communicating, problem solving, decision making, collaboration with others internally or externally, people development, and cost containment. Managers perform these various tasks listed above through a process called management. The process of management consists of four cycles: organizing, planning, controlling the use of resources, and leading to accomplish performance goals (Lombardi, Schermerhorn, & Kramer, 2007). The most important role a health care manager has cannot be limited to just one function because each function is equally of importance. But for this assignment, I would say a valuable function of a manager is leadership. In leading employees, a manager must have the ability, knowledge, and skills to take charge and lead the organization in the way it should be ran to accomplish the organizations goals. A leader/manager must be able to build up his or her employees’ enthusiasm to work hard to fulfill plans and accomplish objectives (Lombardi, Schermerhorn, & Kramer, 2007). A manager must be able to work as a team alongside his or her subordinates, as well direct at the same time. Teamwork...
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...Roles and Functions of Health Care Managers Pamela Baldwin HCS/325 April 4, 2013 Roles and Functions of Health Care Managers The role and/or function of a health care manager may vary based on what type of a facility one works in. For example, a manager that works in a long term care facility may oversee several areas of the facility with the help from other departmental managers. Managers that work in the hospital may oversee one or more departments (“emergency room, fast track and step down unit.”) However, the manager of a clinic or physician’s office may oversee the entire facility. Another manager is the clinical manager; they are responsible for creating and implementing policies for specific departments, and preforming the performance evaluations of the personnel, as well as developing a budget for the department. Clinical managers have experience in the health care operations in the department one oversees. The health information manager is responsible for securing and maintaining patients’ records. One of the most important roles of a health care manager is making certain the facility can run efficiently. The health care managers make sure a facility operates smoothly; this includes many tasks that provide one outcome, a productive and efficient facility. The health care manager takes on many roles and responsibilities including organization, planning, and controlling resources (Lombardi, Schermerhorn, &Kramer, 2007). Leading...
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...Case Manager Interview Case Manager: Merventine Scott Organization: Family and Youth Services Assessment and reassessment 1. When clients are referred to your organization, what process or procedure is followed to assess your client (such as psychological, social, medical, et cetera)? When clients are referred to Family and Youth Services an initial assessment is performed, which includes information on a clients demographics, residential status, income, insurance coverage, mental or medical history, and main reason for seeking service. The process also includes an overview of different areas of need such as shelter, food, safety, and health care. 2. What steps do you take to stay up to date on current services or changes in available services? Family and Youth Services management team sends program coordinators, qualified professionals, counselors, and other licensed staff out every month to meetings held for service providers. The staff comes back and we have conferences to review and discuss changes and make sure that everyone understands the new policies and procedures for these changes. We also make time for networking to research additional information on what services are available and share and use other information from neighboring agencies. 3. Can you describe the standards you use in writing up assessments, reports, and recommendations? All case managers should utilize the Standards of Practice for Case management. The case manager should complete all assessments...
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...Case study: Warbings Office Systems Plc Background Warbings Office Systems is small but rapidly growing company, focusing on delivering and supplying office based products to a target market of small businesses in the U.K. and, increasingly, Europe. As the trend for homeworking continues much of their new business is in supplying office materials to individuals working from home. Currently offering some 18,000 different product lines in store and 39,000 via catalogue ordering, it intends to double its product turnover in the next three years by increasing its web-based ordering capabilities. With the marketing strapline ‘you need it we’ve got it’, Warbings aims to make office supply shopping as easy as possible for customers. Priding itself on being a ‘thoroughly modern company with old traditions,’ Warbings has used technology to evolve into a customer-focused business, striving to give each customer a ‘personal service second to none,’ with a variety of different, but easily accessible, ways of ordering and receiving products tailored to their individual needs. The more cynical of their staff occasionally reflect that the customers even dictate the lavatory breaks and bedtimes of the Warbings’ employees. Graffiti on one of the depot walls, that intriguingly reappears every time it is removed, says ‘you need it we bleed it’ and occasionally ‘Wosp stings’. The Warbings CEO is passionate about delivery and customer care and he is convinced that the way in which...
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...Communication is always a big challenge, but people on both sides need to be very patient. Managers can use process orientation and survey feedbacks to make improvements. Cultural differences factor into this significantly. For example, most people in India have a frame of reference for health and life insurance products, but knowledge of pension plans doesn’t come naturally in a country where pension plans are rare and there is no social security. To enable business to succeed and for people to gain more knowledge and build relationships companies must promote travel, and when possible, have conference calls, meetings, joint projects, and more global work opportunities for employees on both sides. I think the first few years may be a challenge for managers but as the people gain familiarity and knowledge of processes it becomes easy to manage. Although time zone differences, cultural (communication) gaps, and limited opportunities for end-user interaction will always present challenges, working in a global setup would benefit organizations in many ways and would enable to maintain a highly competitive IT unit cost. Research suggests that 70% of remote working relationships fail due to lack of communication and unclear roles and expectations. As such, it is essential for the remote manager to develop clear communication protocols and establish individual goals. At the same time, a remote manager needs to provide effective project management support and ensure ongoing performance...
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...IT’S MY BIKE Debbie Martin was overjoyed when she was selected the new Supplier Quantity Manager for the commercial product division of Cold Air Corporation. In this role, she was responsible for monitoring the quality of component parts for twelve production lines scattered throughout the large manufacturing plant. When she started the new position, Debbie knew she would be faced with many opportunities and conflicts. Her immediate supervisor, the manager of shipping and receiving, was not known as an easy person to work for. He expected his subordinates to have a take charge attitude and to avoid bothering him with trivial issues. What Debbie had not envisioned was just how trivial and non-productive some of the conflicts in her new position would be. She certainly had not expected to be on the verge of a fistfight. Debbie was just starting her shift when she received a telephone call from Ronnie, one of her subordinates. Ronnie was a purchasing parts inspector, and was responsible for inspecting certain incoming parts for all production lines in the plant. He was complaining that the Airhandler Quality team had borrowed “the bike” for a special project and would not return it. He reminded Debbie of his current project and how covering the entire 15-acre plant on foot would only delay completion of the project. Debbie rolled her eyes as she thought about the logistics of inspecting component past’s three separate buildings. She also realized that Ronnie had a...
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...a firm engaged in retailing and financing motorcycle sales. He was the first employee recruited by the newly assigned manager of Santiago City branch. When Mr. Cortes was hired, the branch was only one week old. Within five years, the branch had a full complement of twenty persons including the branch manager, a cashier, a credit and collection supervisor, a sales supervisor, and a parts and service supervisor. Mr. Cortes record as salesclerk was commendable and the branch manager was considering him for promotion as sales supervisor. The salesclerk’s job consisted of entertaining inquiries from prospective customers. If a sale is made he prepares the various documents required including the deed of sale, invoice, and receipt. The sales supervisor, on the other hand, was responsible for overseeing the activities of the salesclerk, the utility boy, the driver, the records clerk, the documents clerk, and the stock clerk. Oftentimes, the sales supervisor had to leave office at 8:00 P.M. due to the requirements of the job. Mr. Cortes indicated to the branch manager that he was happy with his job as salesclerk and he did not aspire to have a bigger responsibility. The branch manager, however, was very insistent, and he informed Mr. Cortes that the following month, he would be replacing the current sales supervisor who was going to be promoted as branch manager and assigned to another area. Since the announcement of the impending promotion, Mr. Cortes’ behavior began to change...
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...how these services and systems work and fit together. It will also tell you how you can make contact with the right people to deal with enquiries so that you get the most out of your time at St Catherine’s James Bennett The Home Bursar, Mr James Bennett, is responsible for the College grounds and buildings, health and safety matters, the general management of the College’s services and the staff who provide those services. Email: james.bennett@stcatz.ox.ac.uk The Home Bursar also acts as a point of contact for representatives of the student Common Rooms, the JCR and MCR, on what are called ‘domestic’ matters – the areas covered by this section of the website. The way St Catherine’s works means that good ideas and comments on how things are done can usually be very quickly acted on if they are raised directly with the appropriate member of staff. However, there are situations when a more formal approach might be required. In these cases, matters can be raised with one of the Home Bursar’s departmental Managers (Accommodation, Maintenance and Accounts), either directly or through JCR or MCR representatives. Separate pages are provided in this section for these managers. If an issue needs to be looked at more deeply or from a college-wide perspective, and it needs immediate attention, then it can be referred to the Home Bursar, usually through JCR or MCR representatives. Generally though, college-wide policy issues are considered by the Domestic Committee which meets twice...
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...Case study: Warbings Office Systems Plc Background Warbings Office Systems is small but rapidly growing company, focusing on delivering and supplying office based products to a target market of small businesses in the U.K. and, increasingly, Europe. As the trend for homeworking continues much of their new business is in supplying office materials to individuals working from home. Currently offering some 18,000 different product lines in store and 39,000 via catalogue ordering, it intends to double its product turnover in the next three years by increasing its web-based ordering capabilities. With the marketing strapline ‘you need it we’ve got it’, Warbings aims to make office supply shopping as easy as possible for customers. Priding itself on being a ‘thoroughly modern company with old traditions,’ Warbings has used technology to evolve into a customer-focused business, striving to give each customer a ‘personal service second to none,’ with a variety of different, but easily accessible, ways of ordering and receiving products tailored to their individual needs. The more cynical of their staff occasionally reflect that the customers even dictate the lavatory breaks and bedtimes of the Warbings’ employees. Graffiti on one of the depot walls, that intriguingly reappears every time it is removed, says ‘you need it we bleed it’ and occasionally ‘Wosp stings’. The Warbings CEO is passionate about delivery and customer care and he is convinced that the way in which...
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...A Unique Training Program at UPS Mark Colvard a United Parcel Manager at San Ramon, California faced a difficult situation recently. One of his drivers asked 2 weeks off to take care of a ailing family member. But the company rules said that this driver was not eligible. If Colvard went by the book, the driver may eventually take the days off anyway and be fired. On the other hand Colvard chose to give the driver the time off. Although, he took some heat for the decision, he also kept a valuable employee. Had the Colvard been faced with same decision 6 months earlier, he says he would have gone the other way. What changed his thinking was a month he spent in McAllen, Texas. It was a part of UPS management training experience called the Community Internship Program (CIP). During this month in McAllen, Colvard built housing for the poor, collected clothing for the Salvation army, and worked in a drug rehab center. Colvard gives the program credit for helping him empathize with employees facing crisis back home. And he says CIP has made him a better manager. “My goal was to make the numbers, and in some cases that meant not looking at the individual but at the bottom line. After that 1 month stay, I immediately started reaching out to people in a different way.” CIP was established by UPS to help open the eyes of company’s predominantly white managers to the poverty and inequality in many cities. Today, the program takes 50 of the company’s most promising executives each summer...
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...in Chapter 7 that goal-setting theory-whereby manages set the most difficult goals to which employees will commit – is perhaps the best-supported theory of motivation. The implication is that to be the most effective manager you need to push, push, and push more But does this pose an ethical dilemma for manager? What if you learned that pushing employees to the brink came at the expense of their health or their family life? While it seems true that managers get the performance they expect, it also seems likely that some people push themselves too hard. When Kathie Nunley, who travels more than 100 days each year, had to miss the occasion when her son won an art competition, the only person she could share her news with was the Delta ticket agent. “It hit me how sad it was that I was sharing this moment with an airline agent rather than my son.” She said. On the one hand, you may argue that employees should be responsible for their own welfare, and that it would be paternalistic, and encourage mediocrity, for organizations to “café for” employees. On the other hand, if your stretch goals mean your best employees are those who give it all for the organization – even putting aside their own personal or family interests-is that what you wish your results as a manager to...
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...With the increase in employee theft via embezzlement and selling company trade secrets, it is no wonder that any employer would be looking for ways to control those activities being committed by today’s workers. Because of today’s technology, workers have access to an abundance of materials via internet such as e-mails, chat sites and consumer goods site. Often that companies will establish entire departments to randomly track an employee’s internet usage for signs of abuse. 2. Advertising (desire to present your product or service in the best light) The advertising manager has the distinction of controlling how his products are viewed by the consumer. He is always living on the preverbal edge in terms of he will sell or will it sell. Achievement however, depends on the ethical decisions that the manager has to make while also being able to put his products in the best position to be a success. He must often travel between product...
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