Premium Essay

Health and Social Care Nvq Level 2

In: Other Topics

Submitted By chrisjarrett
Words 4047
Pages 17
Unit 201 Principles of Communication in adult social care setting

Answers

Outcome 1 Understand why communication is important in adult social care settings
1.1
to express – love, fear, anger, pain, joy. People want to get views, wishes and information across to others for all kinds of reasons.
Sometimes this can be essential – even lifesaving in the case of a warning. It can be vital to make a persons quality of life better if they are communicating. That they are in pain or it can be to make emotional contact with others to express feelings. People live and communicate within a range of diff aren’t groups and communities, including: • families • neighbourhoods • workplaces • schools and colleges.

1.2
In my job I need to communicate with people all the time. First and foremost is the person I am supporting, but there are also their family and friends, who are likely to be involved in the support plan. I will also have to communicate with colleagues and with other professionals. The way in which i communicate will be different depending on the person with whom I am communicating and the purpose of the communication.

1.3
All communication has an effect on the person I am communicating with. It is a two-way process called an interaction, and it is important that I observe the effects so that any problems can be identified and dealt with. Any relationship comes about through communication. In order to be effective in providing care and support, I must learn to be a good communicator. But communication is about much more than talking to people. People communicate through: • speaking
• facial expression
• body language
• position
• dress
• gestures
I will have to know how to recognise what is being communicated to me, and be able to communicate with others without always having to use words.

Outcome 2 Understtand how to meet the

Similar Documents

Free Essay

Hmrc Confirms Reporting Obligations for Recruiters

...“mental health” or “learning disability”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ3 or “NVQ 3” or “NVQ level 3” or “NVQ III” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF3 or “QCF 3” or “QCF level 3” or “QCF III” or “Registered manager award” or RMA) and (care or “social care” or “health care” or “home care” or “care home” or “residential care”) (“referral manager” or “assessment manager” or “referral and assessment manager” or “referral and assessment manager”) and (“Learning disabilities” or “LD” or “mental health” or “learning disability”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ3 or “NVQ 3” or “NVQ level 3” or “NVQ III” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF3 or “QCF 3” or “QCF level 3” or “QCF III” or “Registered manager award” or RMA) (“care manager” or “home manager” or “registered manager” or “branch manager” or “home care manager” or “service manager” or “domiciliary manager” or “dom manager”) and (domiciliary or “dom care” or “homecare” or “home care” or “care agency” or “community care”) and (NVQ4 or “NVQ 4” or “NVQ level 4” or “NVQ IV” or NVQ5 or “NVQ 5” or “NVQ level 5” or “NVQ V” or QCF4 or “QCF 4” or “QCF level 4” or “QCF IV” or QCF5 or “QCF 5” or “QCF level 5” or “QCF V” or “Registered manager award” or RMA) (“live in carer” or “live in manager” or “live-in manager” or “registered manager” or “care manager” or “community manager”) and NVQ “Kitchen Assistant” and (“health care” or “extra care” or “scheme...

Words: 2489 - Pages: 10

Premium Essay

Health and Social Care

...Qualification (Course code) | F12122BTEC Diploma Health Studies / Health & Social Care | Unit Number and Title | Unit 6: Personal and Professional Development | Assignment Number & Title | Assignment 1 | Issue date | Week commencing 22/2/16 | Submission date | Week commencing 7/3/16 | Assessor | Debbie Hilton | IQA | Alyson Blud | Grading Criteria:(P1): Explain key influences on the personal learning processes of individuals. (P2): Assess own knowledge, skills, practice, values, beliefs and career aspirations at start of the programme(P3): Produce an action plan for self-development and achievement of own personal goals(M1): Assess the impact of key influences on the personal learning processes on own learning(D1): Evaluate how personal learning and development may benefit others | Scenario: Must be vocationalYou work for a health and social care service provider and you are developing your personal and professional development portfolio. The portfolio aims to enable you to understand the learning process and to give you the skills needed to plan for, monitor and reflect on your professional development. A minimum of 100 hours of work experience, in addition to the guided learning hours, is required for successful completion of this unit. | Task 1: Complete the electronic chart from Moodle (upload to vital) explaining the key influences on personal learning processes of individuals it should include the following: (P1) * Theories of learning: i.e. Honey...

Words: 826 - Pages: 4

Free Essay

The Role of the Nurse

...about escorting a patient to the shops. A patient wants the activity room opened and it was not time to for the room to be open. Patient was upset, and started to verbally abuse staff. A member of staff tried to stop a patient to abscond, the patient got angry and attack the member of staff by strangling her. A patient feels unsafe because staff on duty is all female. 2. Where can you get information and support to ensure you are following good practice principles with in your work place? 3. What skills and knowledge do you need to carry out your work role effectively? All staff members must have attended training courses on moving and handling, infection control, first aid, fire awareness, food and hygiene, safe guarding adults, protection management of violence and aggression. They should attend refresher courses every two years. As a care worker we should have a qualifications in NVQ Level 2 in health and social care. by the end of 2010 it will be a legal requirement for all people working in care to have a minimum of NVQ Level 2 in health and social care. 4. Identify why it is important to reflect on your practice and to ensure you take part in personal and professional development? Reflective practice helps to increase my...

Words: 309 - Pages: 2

Premium Essay

Health Care

...1.1 Explain current legislation sector skill standard influence on organizational policies and practices for promoting and maximizing the rights of users of social health and social care service. 1.2 Analysis the factors affect achievement the promoting and maximizing the rights of users of social health and social care service. 1.3 Analysis how commutation between individual and health care worker contribute to promoting and maximizing the rights of users of social health and social care service. 2.1 Explain the factor they may contribute the loss the independence non participation and social exclusion for vulnerable people. 2.2 Analysis how organizational systems and processes are managed to promote participation and independence of the users of health and social care service. 2.3 Analysis the tension that arise when balancing the right of individual to independence and choice against the care provider’s duty to protect. 3.1 use a case study from a health or social care setting to identify the extent to which individual are at risk of harm. 3.2 Explain the role peoples play in a team and how can work together to achieve the shared goal. 3.3 Analysis the effectiveness of policies, procedures and managerial approach within a health or social care setting for promoting the management risk, review current legislation, codes of practices and policies that applies in handling of medication. 3.4 Suggest alternative ways to complete task...

Words: 3544 - Pages: 15

Premium Essay

Identify the Purposes of Different Organisation

...|Athena Davidson |61 Douglas Road Handsworth Birmingham West Midlands B21 9HG | | |07852411251 | 0726144691 | | |sexykim2264@hotmail.co.uk | | || Car Owner | Personal Statement |I am a keen, hard working individual with great communication skills and time keeping management. I have a strong | |willingness to learn and have the flexibility to adapt within a challenging and changing environment. I strive to achieve | |my full potential and dedicate 100% of my commitment in any opportunity presented to me. I have also gain a lot of | |experience in a variety of area of work through various agencies | Skills |excellent communication | |excellent listening | |excellent learning | Work Experience Careerlink ...

Words: 460 - Pages: 2

Free Essay

Assignment Brief

...ASSESSMENT FEEDBACK FRONT SHEET | |STUDENTS NAME: | |Edexcel BTEC Level 3 |Unit no & Title: 10: Caring for Children and Young People | |Health and Social Care | | |[pic] | | | |Assignment no & title: 10: Know how care is provided for looked after children and young people | | |Date Brief IV’d: | | |Marking Tutor : | | |Handout Date : | | |Submission Date : | | |Feedback Date due: ...

Words: 2095 - Pages: 9

Free Essay

Mentoring

...Andrea Hunter 63 Roundmoor Walk Castlevale Birmingham, B35 7HR 07949364153 Che.vel@hotmail.co.uk PROFILE: I am a hardworking individual who strives to be successful in all tasks that I undertake. I am looking for a role working with children and young people, in a mentoring or social work capacity, and have previous experience to support me in this field, as well as an administration background. I have excellent communication skills and I am able to work on my own, unsupervised. I am available for immediate start and I am happy to undergo any training required by the role. KEY SKILLS: * Good ICT skills and familiarity of all Microsoft packages * Excellent communication and interpersonal skills * Listening and Empathy skills * Respect for confidentiality * Previous training in safeguarding of vulnerable adults * Strong team player CAREER HISTORY: Aug 2010 to Feb 2011 Fresh wind, Selly Oak- support worker * Working alongside experience staff offering housing support to people suffering from HIV * Responsible for administration support to advisors * Escorting advisors on visits * Maintaining all paper and electronic filling systems * Adhering to strict confidentiality regulations Feb 2007 to Jul 2008 City United& Connexions- Mentor * Working with young people age 16-25 offering support on a one to one basis * Devising action plans for moving the client forward * Monitoring...

Words: 687 - Pages: 3

Free Essay

Assignment

...5NT DOB: 11th September 1984 Mobile: 07800892034 Home: 0191 4221353 I am a hardworking, enthusiastic and reliable individual. I achieve a high standard of work whilst maintaining a conscientious and responsible attitude. I am a very approachable person and have exceptional team working and interpersonal skills. I possess over 10 years’ experience in a variety of administration environments. This extensive background has been invaluable in the development of my people skills and the high level of service I always strive to achieve. I am in the final stages of completing my NVQ 3 in Business Administration and will hopefully be starting my NVQ 4 in Business Administration soon after as this will help me further my career. Education and Training School/College Dates South Tyneside College September 2001 to June 2003 Hebburn Comprehensive September 1996 to July 2001 Qualifications Gained at College Subject Dates Grade GNVQ Health & Social Care September 2001 to June 2002 Pass Qualifications Gained at School Subject Grade English C English Lit C Maths D Science E French D Textiles D Photography B Music D Child Development E R.E. D Work History Receptionist/Construction Administrator Solutions Recruitment July 2011 – Present When I started at Solutions Recruitment I was initially employed as a receptionist, my duties during this role were answering the telephone, directing calls to...

Words: 928 - Pages: 4

Premium Essay

P2 Unit 2 Business Studies Level 3

...communication skills required when applying for a specific job role. Social worker Employability skills To be able to become a social worker in the UK, you need take a 3 year undergraduate degree in social work, or a two year post graduate degree in social work, this needs to be approved by the health and care professions council. You will need to following qualifications, in order to study for an undergraduate degree in social work: Five GCSE’s (A-C) including maths and English and at least two A levels, or an equivalent qualification such as a BTEC National Diploma or NVQ Level 3 in Health and Social Care. However this does depend on the university/college that you are applying for. This is a good thing because I already have 5 GCSEs’ between A-C which is a start towards being able to become a social worker. It also says that i need at least two A-levels or equivalent (BTEC diplomas) or level 3 in health and social care. This is a good thing because i am currently taking level 3 health and social care as well as BTEC business studies and sociology so if (which i am) work hard enough i will be able to apply for a social worker undergraduate degree which is needed to become a social worker. You need to have some relevant experience in a social work/social care setting before being accepted on most courses. So it is important gain as much work experience as possible, either through paid positions in community care settings or by undertaking relevant voluntary work. Some universities...

Words: 1049 - Pages: 5

Premium Essay

Asignment Guide

...title | Health and CareBTEC National Diploma and Extended Diploma in Health and Social Care | Unit 1 : Developing effective communication in Health and Social Care | Learner name | Assessor name Ruth Higgins | | | Date issued | Hand in deadline | Submitted on | W/B 8.9.14 | W/B 13.10.14 | | | | Assignment title | Understanding effective communication and interpersonal interaction in health and social care | In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found. | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P1 | Explain the role of effectivecommunication and interpersonal interaction in ahealth and social care context | | | | | P2 | Discuss theories of communication | | | | | M1 | Assess the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | ASSESSMENT RECORD SHEET | Programme | BTEC National Diploma and Extended Diploma in Health and Social Care | Learner...

Words: 1079 - Pages: 5

Premium Essay

Unit 17

...Unit 17: Working in the social care sector Explain the requirements for two different careers in the social care sector Introduction: In this assignment I will be choosing 2 different careers in the social care sector of my choice and briefly explain the different aspects to do with each. The two I have decided to look at our social work and care worker. P1-Explain the requirements for two different careers in the social care sector Requirements for a social worker- Social work is a graduate profession and you will need either a bachelor’s degree in it (BSW) or a postgraduate degree to register with Health and care professions (HCPC) in England. In order to get a degree you will be required to study a 3 year undergraduate degree or a 2 year postgraduate degree in social work that is approved by the Health and Care professional’s councils (HCPC). You will also need to pass background checks by the Disclosure and Barring Service (DBS). In order to study for an undergraduate degree in social work you will require, 5 GCSEs (A-C) including maths and English, at least 2 A levels, or an equivalent qualification such as BTEC National Diploma or NVQ Level 3 in Health and Social Care. You will need to have relevant experience in a social work or social care setting before being accepted on to the postgraduate course. That is why it is necessary you gain as much work experience as possible, either through paid work in community care settings or voluntary work. Some specialised universities...

Words: 1530 - Pages: 7

Premium Essay

Personal Narrative: A Career As A Nurse

...hospital having my spirits uplifted by the health care professionals caring for me. The nurses I have come across have opened my eyes to this truly inspirational profession. Nurses provided an invaluable service to me and to society so to be part of that group has long been an ambition of mine. Due to my burning desire to learn more about this inspiring career I have had experience working in a variety of health care settings such as Scarborough hospitals opthomolgy department, whilst here I delivered high standards of skilled care and support during a patient's journey. I took...

Words: 645 - Pages: 3

Free Essay

Argyle's Theory

...difficulties, reading, cross stitch, watching DVD’s, seeing family and friends, socialising, going out for drinks and meals. Employment:- Senior Support Worker 55 Scotch Orchard, Lichfield, Staffordshire WS13 6DE Key Achievements:- * Having 11 years experience with people with learning difficulties and complex needs with challenging behaviour. * Ateending training to gain knowledge & in crease skills. * Using good communication skills towards colleagues, service users & professional bodies. * Working in a diverse & equal setting. * To make best use of resources availalbe. * Working effectively as part as a multi-disciplinary team. * Administering medication. * Devising personal & individual care plans. * Filing. * Devising risk assessments. *...

Words: 366 - Pages: 2

Premium Essay

Unit 6

...Career path I am currently studying at Tresham College studying health and social care level 3. The entry requirement where the following A minimum of 4 GCSEs at C or above including English, maths and science OR an Intermediate Diploma (Level 2) in Health and Social Care at merit grade or above with a good reference OR a relevant Level 2 vocational qualification. I managed to get on this course as I done level 2 health and social care and gained a merit on this course. Mental health nursing Mental health nursing is often complex, demanding and very rewarding. As many as one in three people are thought to suffer some form of mental health problem. However, dealing with the human mind and behaviour is not an exact science. Therapeutic relationships Mental ill health is often brought on by a crisis in life such as depression after the death of a partner. However, depression is just one of the ranges of conditions that come under the heading of mental ill health. There are also neuroses, psychoses, psychological and personality disorders. Therapeutic relationships between the mental health nurse, those with mental ill health, and their families are critical to successful mental health nursing. Helping people back to mental health is also every bit as valuable and satisfying as caring for those with a physical illness. Core qualities and skills Your main tool as a mental health nurse will be the strength of your own personality and communication skills. You will need to...

Words: 1868 - Pages: 8

Premium Essay

People with Disabikities

...provide Support, Time and Recovery to an allocated number of service users in order to promote their Recovery and maintain them in their community environment helping them to build their own social support network/s. Job Summary * To work as a member of the Insight Early Intervention for Psychosis (EIP) team , who provide supportive and creative mental health services which focus on the direct needs of service users, working across boundaries of care, organisation and role co-ordinated through the Care Programme Approach. * To support service users to identify their needs and to assist care co-ordinators to plan, implement and evaluate care plans. * To have the individual service user's needs at the fore at all times, working to the Recovery Model to support Service Users to work towards their identified personal goals. To use agreed values and skills to underpin their day to day work.Key Duties and ResponsibilitiesClinical * To demonstrate an empathic understanding of mental health problems and issues. * To initiate and maintain therapeutic relationships with service users and their carers. * To actively engage with service users and carers in the provision of holistic, needs-led care which takes account of their strengths and of the physical, psychological, emotional, social and spiritual needs of individuals and groups. * To respond to the needs of people in an honest, non-judgemental and open manner,...

Words: 1354 - Pages: 6