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Health and Social Care Unit 1

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...UNIT 201/ SHC 21 Q1) Identify the different reasons why people communicate? There are varies types of communication but all come under one of two categories. One being Verbal Commination and the other being Non-Verbal Communication. Verbal Communication is when one person communicates with another by using speech and Non-Verbal Communication is when one person communicates with another by using body language. People communicate with one another for many different reasons and for most this is an essential part of their daily lives. I have listed below a number of reasons of why I think people choose to communicate: * To express feelings * To teach * To learn * To connect * To share views and opinions * To take control * To compliment Q2) Explain how effective communication affects all aspects of working in adult social care settings? Effective communication is an extremely important part of working within adult social care. This is because we do not only have to communicate with one another as professionals but we also have to communicate with the people that we are here to support. * Clear & Concise - by having effective communication we are able to be clear and concise on what the needs of the individual are and how these needs can be met. * Mistakes - effective communicate also promotes the chances of less mistakes from happening by avoiding any inappropriate or unclear information being given or by something that has simply been...

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...Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Staff Training: Staff training is very important in the Health and Social Care field. This is due to the fact that if staff members are not given the correct and sufficient training, the lives of service users could very well be at risk. Correct staff training ensures that: employees aren’t injured or made ill by the work that they do and service users aren’t put at......

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...Unit 3 – Health, Safety and Security in Health and Social Care P1 – Explain potential hazards and the harm that may arise from each in a health or social care setting. Introduction: For P1, I am an employer, working for the local authority. My role is to check health, safety and security in different care settings. I will be looking for loose wires or toys lying around the floor as these are risks to injuries in the care setting. Key Terms: * Hazards: Anything that may cause any harm, such as loose wires trailing along the floor. Somebody may trip over them. * Risk: Risk is the chance that someone may be harmed, high or low risk, such as falling down the staircase. * Health hazards: These include incidents leading to an illness, such as visiting a patient in a hospital, and catching the norovirus. * Safety hazards: Incidents that lead to a personal injury or damage to equipment or buildings, such as using heavy or dangerous machinery with no license. * Security hazards: This includes intruders, theft of property or information and individuals either being abducted or leaving without consent. Such as having safety locks on doors at nurseries for young children to ensure that they cannot escape. * Reference. PPT. Level 3 Hazards in a health or social care setting, with examples. Hazards in a physical environment The physical environment includes everything that surrounds us, such as; objects, people, pets etc… These can have......

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...Unit 1: Developing Effective Communication Study Sheet- Key Words Interpersonal Interaction- Interpersonal interaction is the process of sending and receiving information between two or more people. This type of communication encompasses all types of contact between people. For example, asking questions via email/text message is an interpersonal reaction as you do not necessarily have to verbally ask the question, though you are still getting an answer. Interactions are between individuals, which may involve: * Drawings * Touch * Smell * Words * Gestures * Sound Interpersonal Skills- Interpersonal skills are the tools people use to interact and communicate with individuals or groups in an organizational environment. It is the ability to be able to effectively and appropriately communicate with people and stay calm during many different or challenging situations. An example of this could include the inability to negotiate with challenging customers who are complaining about food they have ordered. People need to handle situations like these in a way which does not distress surrounding people. There are seven main areas of interpersonal communication and they include: * Problem-solving * Decision-making * Assertiveness * Verbal communication * Non-verbal communication * Listening skills * Negotiation Reflective Account- Reflective account is the aspect of looking back on previous......

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...since she knows a lot about the patient therefore, he/she will know how to calm down the patient. A nurse would use non- verbal communication to calm down a patient also she would use verbal communication to speak with the patient and ask him/her what’s wrong. Assessment of needs – This will allow the nurses and the doctors to know what is best for the patient and how to deliver the best quality care. This strategy will make sure that the patient receives all the help that he needs and that the nurses know how to deliver the help. For example, if a patient cannot speak for some reason, the nurse could check the patients needs assessment and make sure that he is getting everything that he needs. For example, medicine. Confidentiality – This strategy is will allow the patient to feel more comfortable knowing that the nurses or the doctors won’t tell anyone about what the patient said. This will lead to the patient feeling more relaxed and able to talk about their issues. Another strategy that is similar to this one is promoting rights. This will help in a health and social care setting because patients will feel more relaxed to answer specific questions because they know that they have promoting rights. This will also make the...

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...P2 –Discuss Theories of Communication Gerard Egan Gerard Egan explored areas of interpersonal interactions based on the assumption that people act in certain way due to their perception of a given situation. While behaviour is obvious, a person's thoughts and feelings are not as obvious. Gerard Egan wrote his own book named 'The Skilled Helper'. The book recommends that people and it also helps to improve your communication skills when put in a situation with others. This acronym is SOLER. use an acronym to help assess other people’s communication The S stands for sitting squarely – It is important to do this when you are interacting with an individual because you can look directly at them and it shows them that you are listening and are interested in what they have to say. The O stands for open posture – It is important to have open body posture when you are interacting with an individual. This means not sitting or standing up with your arms folded across your chest as this can give off signals that you are defensive or are anxious. Having an open posture makes the individual feel more welcome and comfortable to share their problems/concerns. The L stands for leaning forward when necessary - It is important that you lean forwards when necessary when communicating to an individual because it shows them that you are interested in what they are talking about and that you are listening. It may be possible that the person may be sharing personal issues so they may speak in......

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...For this piece of coursework I will be describing how anti-discriminatory practice is promoted in health and social care settings. I will also be discussing the difficulties that may arise when implementing anti-discriminatory practice There are many ways in which to promote anti-discriminatory practice that are effective and have minimal chance of failure, the first way is staff training. This can be effective as it gives the workers an insight in how this practice is shown and ways to identify it, it informs them of how to prevent it and stop it from happening again. Training gives them a clear structure to follow to deal with this practice and how to avoid breaking the law. Training also puts the worker in the client’s shoes and shows them the effects of discrimination in hope to deter them from doing it again. Another way health organizations promote anti-discriminatory practice is by making sure they are welcoming for everyone; they do this by commutating to people in their preferred way whether it be Arabic to sign language. If they are unable to provide this service they should find someone who can, i.e. a translator. They should also take in to consideration the different beliefs and values the service users may have, this would be beneficial as it makes the user feel valued and respected, and they are made to feel s if they are at the heart of service. For example a client who is Muslim, letting them practice their religion as it is a religious requirement to......

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...Unit 1: Developing Effective Communication in Health and Social Care Unit code: R/600/8939 QCF Level 3: BTEC Nationals Credit value: 10 Guided learning hours: 60 Aim and purpose This unit aims to enable learners to understand effective communication, the barriers that may exist and ways to overcome these. The unit will give learners the opportunity to gain the interpersonal skills needed to embark on a career within the health or social care sectors. Unit introduction This is a core unit within the programme, recognising the fact that effective communication is central to all work in the health and social care sectors. Professionals within the sectors require good communication and interpersonal skills to perform their roles effectively, work cooperatively with colleagues and build supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication......

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