...UNIT 201/ SHC 21 Q1) Identify the different reasons why people communicate? There are varies types of communication but all come under one of two categories. One being Verbal Commination and the other being Non-Verbal Communication. Verbal Communication is when one person communicates with another by using speech and Non-Verbal Communication is when one person communicates with another by using body language. People communicate with one another for many different reasons and for most this is an essential part of their daily lives. I have listed below a number of reasons of why I think people choose to communicate: * To express feelings * To teach * To learn * To connect * To share views and opinions * To take control * To compliment Q2) Explain how effective communication affects all aspects of working in adult social care settings? Effective communication is an extremely important part of working within adult social care. This is because we do not only have to communicate with one another as professionals but we also have to communicate with the people that we are here to support. * Clear & Concise - by having effective communication we are able to be clear and concise on what the needs of the individual are and how these needs can be met. * Mistakes - effective communicate also promotes the chances of less mistakes from happening by avoiding any inappropriate or unclear information being given or by something that has simply been...
Words: 3636 - Pages: 15
...Developing Effective Communication in Health and Social Care – Task 4 One-to-One In class, I participated in a one-to-one role-play with a fellow classmate. I played as a teacher and my peer played as a student who was being socially excluded by her classmates. She came to me one day really upset and explained that she was being socially excluded from the rest of the class. I suggested we go to a quiet room where we could talk by ourselves and I had to consider my approach carefully as I didn’t want to upset her even more. As part of my course, my class and I had to participate in a group event called Christmas cheer. This included us getting into groups to cook food which would be served to the elderly. We first had to decide what groups we would be in and this was done very easily and quickly This included our class getting into small groups and cooking food which the elderly would be served during this event. I was partnered up with four girls from my class who on several occasions I had to have a group discussion with. The first discussion we had to do is to discuss what we were going to cook. One of the girls decided to do scones whilst a few others wanted to do a gingerbread house. We finally decided on welsh cakes and then had to find a recipe for them. All of us found a recipe which we thought would be appropriate and they decided on a Mary Berry recipe as she was a famous cook. Me and one of the other girls was not happy about this as most people do...
Words: 729 - Pages: 3
...Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Staff Training: Staff training is very important in the Health and Social Care field. This is due to the fact that if staff members are not given the correct and sufficient training, the lives of service users could very well be at risk. Correct staff training ensures that: employees aren’t injured or made ill by the work that they do and service users aren’t put at risk. What...
Words: 4503 - Pages: 19
...Unit 1: Developing Effective Communication Study Sheet- Key Words Interpersonal Interaction- Interpersonal interaction is the process of sending and receiving information between two or more people. This type of communication encompasses all types of contact between people. For example, asking questions via email/text message is an interpersonal reaction as you do not necessarily have to verbally ask the question, though you are still getting an answer. Interactions are between individuals, which may involve: * Drawings * Touch * Smell * Words * Gestures * Sound Interpersonal Skills- Interpersonal skills are the tools people use to interact and communicate with individuals or groups in an organizational environment. It is the ability to be able to effectively and appropriately communicate with people and stay calm during many different or challenging situations. An example of this could include the inability to negotiate with challenging customers who are complaining about food they have ordered. People need to handle situations like these in a way which does not distress surrounding people. There are seven main areas of interpersonal communication and they include: * Problem-solving * Decision-making * Assertiveness * Verbal communication * Non-verbal communication * Listening skills * Negotiation Reflective Account- Reflective account is the aspect of looking back on previous communication...
Words: 443 - Pages: 2
...Unit 3 – Health, Safety and Security in Health and Social Care P1 – Explain potential hazards and the harm that may arise from each in a health or social care setting. Introduction: For P1, I am an employer, working for the local authority. My role is to check health, safety and security in different care settings. I will be looking for loose wires or toys lying around the floor as these are risks to injuries in the care setting. Key Terms: * Hazards: Anything that may cause any harm, such as loose wires trailing along the floor. Somebody may trip over them. * Risk: Risk is the chance that someone may be harmed, high or low risk, such as falling down the staircase. * Health hazards: These include incidents leading to an illness, such as visiting a patient in a hospital, and catching the norovirus. * Safety hazards: Incidents that lead to a personal injury or damage to equipment or buildings, such as using heavy or dangerous machinery with no license. * Security hazards: This includes intruders, theft of property or information and individuals either being abducted or leaving without consent. Such as having safety locks on doors at nurseries for young children to ensure that they cannot escape. * Reference. PPT. Level 3 Hazards in a health or social care setting, with examples. Hazards in a physical environment The physical environment includes everything that surrounds us, such as; objects, people, pets etc… These can have an...
Words: 2111 - Pages: 9
...since she knows a lot about the patient therefore, he/she will know how to calm down the patient. A nurse would use non- verbal communication to calm down a patient also she would use verbal communication to speak with the patient and ask him/her what’s wrong. Assessment of needs – This will allow the nurses and the doctors to know what is best for the patient and how to deliver the best quality care. This strategy will make sure that the patient receives all the help that he needs and that the nurses know how to deliver the help. For example, if a patient cannot speak for some reason, the nurse could check the patients needs assessment and make sure that he is getting everything that he needs. For example, medicine. Confidentiality – This strategy is will allow the patient to feel more comfortable knowing that the nurses or the doctors won’t tell anyone about what the patient said. This will lead to the patient feeling more relaxed and able to talk about their issues. Another strategy that is similar to this one is promoting rights. This will help in a health and social care setting because patients will feel more relaxed to answer specific questions because they know that they have promoting rights. This will also make the...
Words: 1401 - Pages: 6
...P2 –Discuss Theories of Communication Gerard Egan Gerard Egan explored areas of interpersonal interactions based on the assumption that people act in certain way due to their perception of a given situation. While behaviour is obvious, a person's thoughts and feelings are not as obvious. Gerard Egan wrote his own book named 'The Skilled Helper'. The book recommends that people and it also helps to improve your communication skills when put in a situation with others. This acronym is SOLER. use an acronym to help assess other people’s communication The S stands for sitting squarely – It is important to do this when you are interacting with an individual because you can look directly at them and it shows them that you are listening and are interested in what they have to say. The O stands for open posture – It is important to have open body posture when you are interacting with an individual. This means not sitting or standing up with your arms folded across your chest as this can give off signals that you are defensive or are anxious. Having an open posture makes the individual feel more welcome and comfortable to share their problems/concerns. The L stands for leaning forward when necessary - It is important that you lean forwards when necessary when communicating to an individual because it shows them that you are interested in what they are talking about and that you are listening. It may be possible that the person may be sharing personal issues so they may speak in a...
Words: 939 - Pages: 4
...For this piece of coursework I will be describing how anti-discriminatory practice is promoted in health and social care settings. I will also be discussing the difficulties that may arise when implementing anti-discriminatory practice There are many ways in which to promote anti-discriminatory practice that are effective and have minimal chance of failure, the first way is staff training. This can be effective as it gives the workers an insight in how this practice is shown and ways to identify it, it informs them of how to prevent it and stop it from happening again. Training gives them a clear structure to follow to deal with this practice and how to avoid breaking the law. Training also puts the worker in the client’s shoes and shows them the effects of discrimination in hope to deter them from doing it again. Another way health organizations promote anti-discriminatory practice is by making sure they are welcoming for everyone; they do this by commutating to people in their preferred way whether it be Arabic to sign language. If they are unable to provide this service they should find someone who can, i.e. a translator. They should also take in to consideration the different beliefs and values the service users may have, this would be beneficial as it makes the user feel valued and respected, and they are made to feel s if they are at the heart of service. For example a client who is Muslim, letting them practice their religion as it is a religious requirement to pray...
Words: 353 - Pages: 2
...P1 Context of communication One to one, when you start a conversation with someone it is important to create a good and positive emotional atmosphere, before you and discuss complicated problems or give people information. The person who you are talking to needs to feel relaxed and comfortable to talk to you. You can help a person to feel relaxed by showing them you are friendly and a way to do this is to maybe say ‘good morning’ or even asking them how they are, make sure that you do this in a friendly tone of voice so that they will feel more comfortable than if you are shouting at them. One to one strengths and weaknesses the strengths of one to one is that you can see each other’s facial expressions. The weaknesses of one to one if that the person you are trying to talk to may not be comfortable therefore they may not want to talk. Participating in a group discussion if a bit like one to one but with more people. A group discussion only works if the people want to be involved. Some people who work in a group try and stay quiet as they are worried what the group’s reactions might be. It is important to maintain a good emotional atmosphere so that everyone in the group feels comfortable to talk. Sometimes there are team leaders but there doesn’t have to be. It is a good idea to have a team leader as they can encourage others to express their ideas. In group communication everybody must take it in turns so that everybody is heard, as if everybody talks at once no-one is...
Words: 4794 - Pages: 20
...communication and interpersonal interaction in a health and social care P1: Communication can happen in two types either one-to-one or in groups. One-to-one: One to one communication is the interaction between two people; other types of one-to-one communication could be email or instant messaging. Examples of one-to-one communication in health care could be a patient talking to their doctor, a doctor talking to a patient's family and a doctor breaking sensitive news to a patient. Group: Group communication is getting a small group of people together; this is more than 3 people. These work better when the group is small as the leader can interact better than working with a large group. In health care, group communication can range to drug abuse to various phobias which people want to overcome. Informal communication: Anyone can use informal communication, this is usually used with close friends and family this can be as a group or one-to-one. Informal language contains shorten versions of words,...
Words: 2942 - Pages: 12
...Environmental factors The environment can be a barrier to effective communication. Environmental factors such as the setting, seating arrangements and time can affect the way a person communicates and interacts. However in health and social care there are ways that can solve these factors so that every individual feels that they are confident enough to communicate and interact with health and social care professionals. Many problems can occur with the environment in a health and social care setting that can prevent people from communicating. The physical environment can have an impact on communication in different ways. www.collinseducation.com (assessed on 16/11/14) All health and social care settings can improve the effectiveness of communication in many ways. For example the changes that can be made to the physical environment in a health and social care setting is that poor lighting can be replaced by brighter light so that everyone can see and which will make it easier for people with poor vision to look around the setting. Another change could be putting suitable signs around the setting and posters which are in different languages so that every individual can read information that may be useful to them. The changes that could be put in place for people with hearing difficulties are...
Words: 490 - Pages: 2
...Task 1 P1 1. Since 1974 in the UK Legislations and regulations of working health and safety was established for engineering and any other working environments, Health and Safety rules and regulations are also very important because more than 500 people dying and more than 30,000 people are getting injured annually. There are different legislations and regulations that are important to follow by the Sheet metal work and fabrication company. I chose the following important points to follow by the company to meet the 1974 legislations and regulations. • Apply health and safety guide issues such as eye protection, personal protective equipment, COSHH regulations and risk assessment in the work place. • Identify the warning signs and labels of...
Words: 978 - Pages: 4
...will be covering the role of effective communication and interpersonal interaction in a health setting which could be places such as a care home, gp settings and so on. I will also be demonstrating the effects of the communication on an individual this will also help to demonstrate the forms of communication and which one can be most effective. Communication is the sharing of ideas. Communication is the way we put across our thoughts and ideas. The simple act of transferring information from one place to another. There are many different types of communication these all bring out changes in our and other’s attitudes, motivate the people around us and establish and maintain relationships with others. In fact communication makes up most of our life and nearly all of our social activity, an example of then it is used in our social activity is when you go out for a chat with your friends this communication is verbal. When at a party the communication will be less verbal and more and more informal. Communication is the simple act of transferring information from one place to another, which can be done by: . Vocally . Written .Digital media .magazines .websites. .Visual . Informal . Formal .1.1 In the health care setting different types of communication can be more common such as a group informal conversation. A group has to consist of three or more people, whilst in a health care setting this could be a gathering of the service users chatting. The conversation can...
Words: 1631 - Pages: 7
...Unit 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. 1.1 Identify the different reasons people communicate. The different reasons people communicate are to express their concerns or fears about something. People use communication to express needs for care, support, ask or give answers, when socialising with family and friends or developing relationship people communicate with each other. Communication is used to show support and reassure, to share ideas and experience. 1.2 Explain how communication affects relationships in the work setting. Good communication in a work setting is very important as this help to build an effective working relationship between service users, their families, and care service provider. A good communicating...
Words: 950 - Pages: 4
...Evidence 1: This will probably be about a paragraph. Include text evidence and the reasoning. Privacy issues is a key factor in the HGP. According to Alexda, “Discrimination by employers and insurers: Life insurance could be impossible to get and more expensive if you have any genetic likelihood of serious disease. Furthermore, employers may discriminate against people who are genetically likely to get a disease and be favourable to those who are healthy.” This is explaining that if anyone knows your genotype, you have an extreme chance to get treated differently. We are opening up more discrimination and bullying. You could not get jobs, or health insurance the same way or get your price raised. Also as stated “Employers may discriminte against people who are genetically likely to get a disease and be favorable to those who are healthy.” This means if in the future you are likely to get a disease, employers are going to look past you and favor healthier people. Doctors, orginazations, goverment agencies, and more all have access to your genetic information. In the future our genes could determine how we are treated. We then have to worry about people not giving us the treatment we need. Evidence 2: This will probably be about a paragraph. Include text evidence and the reasoning....
Words: 634 - Pages: 3
