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Healthcare Professional Interview/Executive Summary

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Healthcare Professional Interview/Executive Summary
MBA 532: Managing the Healthcare Professional
Dr. Asfaw

Healthcare Professional Interview/Executive Summary Healthcare professionals and organizations face a variety of challenges. In the rapidly expanding health care industry, experienced, dedicated health care professionals are a scarce resource. Therefore knowing how to adequately manage is vital to retaining employees and keeping the organization operating smoothly. Managing the health care professional not only consists of standard management but it also of applying intergeneration dynamics in a way which will motivate the employees so that they will help to move the organization to the next level. While interacting with my target organization, Life Home Care, I was given the opportunity to interview a member of management. Below is the list of questions as well as the manager’s response. 1. What are the duties of your HR department? The Human Resources/Office Manager has a variety of functions and duties that involve recruiting, training, motivating and retaining employees. In addition, the HR department ensures compliance with employment laws, manages benefits as well as manages conflict within the organization. 2. What issues has your organization encountered? We have encountered issues such as employee not completing the daily task example, watching TV when they should be assisting the client, employees not showing up at the client’s house and not notifying the office. Other issues pertaining the clients include other family members expect the home health aide to assist them as well. 3. How are the home health aides’ places within the organization? The care givers are placed based on their skills and training. Those with minimal are assigned to clients who require little assistance while those with more extensive training are placed...

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