HN Unit: F84W 35

INFORMATION AND COMMUNICATION TECHNOLOGY
IN BUSINESS

Case Study

RBS Case Study

Ross Building Society, known as RBS, was established in 1967. The company has a network of 30 branches that are based throughout Scotland, ranging from Inverness to Edinburgh and Dumfries. RBS offers a range of products in the financial market. These products include current accounts, savings accounts and mortgage products.

The company has recently appointed Mr Brian Lehmann as its Managing Director. Mr Lehmann is of the opinion that the way RBS works is inefficient, particularly in regard to its information and communication technology systems. He wishes to introduce a number of changes over the next five years in his strategic business plan. He is keen that you act as a consultant to RBS to provide him with clear recommendations on the action that he should take.

The Building Society has managed to weather the financial crisis of the past few years relatively well by avoiding involvement in what some would call, “casino banking”.

However, there are a number of areas in which Mr Lehmann believes you would be able to assist him. He has become aware that the company has not been keeping up to date with new information communication technology developments that could change the way that the company does business. He is also conscious that he does not fully know the type of information that his managers require, i.e. internal or external or all of the potential sources that can be accessed.

Mr Lehmann believes that the security systems in the organisation need to be improved. He has heard that computer networks can be affected by viruses and other threats. He feels that managers and staff in RBS should be more aware of legislation that governs the handling and management of information as they deal with customers’ private information when processing