____ 5. Considering the trends in HR, current HR departments compared to departments of twenty years ago would
a.|tend to have larger staffs.|
b.|have more clerks than professional staff.|
c.|be less likely to be strategic partners with top management.|
d.|be more tightly linked with vendors of HR specialty services.|

____ 11. All of the following statements about business process reengineering are true EXCEPT
a.|BPR may have negative impacts on the organization’s employees.|
b.|BPR applies to manufacturing industries rather than to the service sector, which uses the “enterprise management improvement” method instead.|
c.|an organization that implements BPR can expect to experience radical redesign of its business processes, rather than incremental improvements.|
d.|the purpose of BPR is to achieve dramatic changes in cost, quality, speed and service.|

____ 12. Typically, the largest controllable expense in the organization involves
a.|executive salaries and bonuses.|
b.|technology software and hardware.|
c.|the employees.|
d.|raw material input.|

____ 16. In order to ward off a complaint of discrimination, every requirement for employment must be
a.|benchmarked against industry best practices.|
b.|approved by the EEOC.|
c.|consistent with past practice in the company.|
d.|directly job related for the position.|

____ 25. A large nursery and garden center specializes in a wide variety of trees, landscaping plants and vegetables for a well-to-do clientele focused on high-quality, unusual plants. The CEO wants to encourage the garden center employees to be highly client-centered, familiar with the nursery’s inventory, and extremely knowledgeable about plants. The type of job analysis that would promote the CEO’s goals would be
a.|task-based job analysis.|
b.|competency-based job analysis.|
c.|Functional Job Analysis.|