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Honesty, Integrity and Trust in Leadership

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Honesty, Integrity and Trust in Leadership

December 08, 2008

Recently upper management of the Indiana University Information Technology Services Department (UITS), Finance Office Staff called a departmental meeting to discuss the results of an employee job satisfaction survey the was taken approximately nine months earlier by the employees of UITS. We had received hints, from our manager, during our last workgroup meeting that upper management was quite shocked at the results of the survey concerning the attitudes of the employees of our work area. Upper management was upset with the survey results that alluded to the fact that the employees didn’t trust management. Christine Casey Cooper states that surveys reveal that only 40% of employees trust what management tells them” (Cooper, 2008). Management at UITS has as a whole has created an atmosphere of distrust in our department. Upper management has created distrust by withholding information and/or restricting the downward flow of communication through our organization. Like the white house they prefer to “leak” information thru the grapevine than have open communication. “According to studies, the accuracy of “grapevine” information is 78 to 90 percent accurate. Gordon Allport and Leo Postman report that when the “grapevine” information is erroneous and cannot be verified, the results are often dramatic.” (Hanna & Wilson, 1998, p. 36). While this information is being leaked through the grapevine the employees are left to draw their own conclusions to decide if the information is accurate; until usually weeks later, management decides to let us in on the information. Upper management has also created a climate of distrust by the manner in which they conduct their meetings. In meetings with upper management no one, other than the person who called the meeting, is ever encouraged to give

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