Premium Essay

Hosp 590

In: Business and Management

Submitted By Yarrum
Words 1858
Pages 8
KELLER GRADUATE SCHOOL OF MANAGEMENT | HOSP 582 – Survey of Hospitality Management | Week 1 Homework | Professor: Eva Smith | 1/9/2016 | |
Email address: Halander@gmail.com

Chapter 1
1. What is the role of a manager in the hospitality industry?
The role of a manager in the hospitality industry is wide and varied. However, the manager must focus on 3 main objectives, namely; a manager must be able to direct the operations of business to achieve goals on schedule, within budget and make a profit. Secondly, a manager must also be able to relate to employees and guests to create a successful work environment and experience for the guest. Lastly, a manager should always make sure that guests feel personally welcomed and everything in the facility is working smoothly.
According to our text, “there are three general kinds of hospitality objectives with which management must be concerned:
1. A manager wants to make the guest feel welcome. Doing this requires both a friendly manner on your part toward the guest and an atmosphere of “liberality and good will” among the people who work with you in serving the guest. That almost always translates to an organization in which workers get along well with one another.
2. A manager wants to make things work for the guest. Food has to be savory, hot or cold according to design, and on time. Beds must be made and rooms cleaned. Gaming facilities must be service oriented. A hospitality system requires a lot of work, and the manager must see that it is done.
3. A manager wants to make sure that the operation will continue to provide service while also making a profit. When we speak of “liberality and good will,” we don't mean giving the whole place away! In a restaurant or hotel operated for profit, portion sizes are related to cost, and so menu and room prices must consider building and operating costs.

Similar Documents

Premium Essay

Hosp 590 Course Project

...Course Project Hosp 590 Keller Graduate School of Management October 20, 2013 Introduction The event that will be planned will be the wedding between Jenna and Rob. This wedding is themed “A midnight walk in the park” and offers a variety of different activities and amenities for guests. The event will occur at a major Chicagoland hotel with a centralized location to airports, shopping and other tourist activities. One notable impacting factor to the event is the demographic of guests. The bride’s family contributes to over half of the attendees. The bride’s parents have also been divorced for over fifteen years with lots of tension between the families. It will be critical when planning the event that components are added into the wedding plans to help prevent conflict and reduce the risk associated with guests not being able to attend a joint event together. Planning to match the selected theme and carry tones of the theme through all elements of the event will lead to events success and ensure that the happy couple and other guests are attend a wedding to remember. Stakeholders The wedding between Rob and Jenna has a variety of different stakeholders with many different goals and objectives. The first set of stakeholders includes the bride and groom, Jenna and Rob. The happy couple have the goals to have a successful event day, memorable wedding with each guest feeling as though they have escaped the Chicagoland area for an evening and entered a park at...

Words: 3440 - Pages: 14

Free Essay

Hosp590 Assignment Week1

...Katherine Supajijsawat Student ID D40139424 s.katherine@hotmail.com HOSP590 Event Planning and Management Keller Graduate School of Management Professor Christopher Zombas Sept. 1, 2015 HOSP 590 : WEEK 1 HOMEWORK ASSIGNMENT Part 1: The scenario part C : A pharmaceutical company exhibiting at a medical convention trade show in your city wants to host an off-site evening hospitality reception for 200 of its best customers, featuring a theme that celebrates the local culture. Main purposes of this reception to show appreciation to customers after medical convention trade show. Main goal is to enhance and build even stronger relationship with customers. Another goal is take advantage of this opportunity for marketing and promote company’s new product. Anticipation : Utilizing the following tools to promote the event and invite attendees ; Video promote the event posted in youtube, Poster, Flyer invitation to pharmaceutical companies and best customers. Utilizing these tools to promote the event and invite attendees. These tools include date and vendors that join this reception. Arrival : Every attendees will be greet and receive pill box engraved company name and logo of the company. Near entrance if booth show recent new technologies and research of pharmaceutical industry ; especially new products from the company. Attendees could visit the booth before the programs start. Atmosphere : Gala dinner and dance theme. The decoration is emphasis on...

Words: 958 - Pages: 4

Premium Essay

Site Selection

...EVENT PLANNING AND MANAGEMENT HOSP 590 PROF. SIMONE DAVIS 01-19-14 Your homework is to complete a Site Selection. Imagine you are planning an event and visit a location near you that could be used to host a wedding, meeting, or other event. Using Appendix 3 on page 457 of the text as your guide, write a two page overview addressing the following areas. As a guide, the homework will be three to four pages in length and include the following 14 sections. This assignment is worth 55 points and needs to be submitted to the Dropbox for Week 2. Event Description – This is where you communicate your event details including attendance, theme, date, time, and a 2-3 sentence overview of the event. 1. Location 2. Surrounding Vicinity 3. Accessibility 4. Property Description 5. Property Amenities 6. Function Space 7. Catering 8. Kitchens 9. Equipment 10. Guest Rooms 11. Services 12. Personnel 13. Policies 14. Risk Management Introduction We are planning a wedding ceremony for two popular with large crowd, they are expecting 400 guest at the wedding, featuring a romantic theme. Couples want champagne, candlelight and a beautiful aura of ambience that celebrates a romantic wedding theme. It will include soft subtle colors to fine music and elegant decorations, fairytale weddings speak to the heart. The event will take place in four months, to be precise May 17th, 2014 at 3 pm prompt. Site Location I have suggested a location to the couple, which is...

Words: 1659 - Pages: 7

Premium Essay

Mgmt Case 3

...NOTE: Stacy Sullivan Download Request: Current Document: 1 Time Of Request: Saturday, May 24, 2014 19:09:31 EST Send To: NEXIS, 146BTS DEVRY UNIVERSITY 3005 HIGHLAND PKWY DOWNERS GROVE, IL 60515-5799 Source: OH Courts of Appeals Cases from 1913 Project ID: FOCUS - 1 of 1 DOCUMENT REBECCA KOOP, Plaintiff-Appellant, - vs - SPEEDWAY SUPERAMERICA, LLC, et al., Defendants-Appellees. CASE NO. CA2008-09-110 COURT OF APPEALS OF OHIO, TWELFTH APPELLATE DISTRICT, WARREN COUNTY 2009-Ohio-1734; 2009 Ohio App. LEXIS 1469 April 13, 2009, Decided PRIOR HISTORY: [**1] CIVIL APPEAL FROM WARREN COUNTY COURT OF COMMON PLEAS. Case No. 07CV69537. CASE SUMMARY: PROCEDURAL POSTURE: Appellant personal injury victim filed suit against appellee store alleging that it was negligent in its cleaning of a coffee spill, upon which she slipped and fell. The store filed a motion for summary judgment. The Warren County Court of Common Pleas (Ohio) granted summary judgment for the store. The victim appealed. OVERVIEW: The victim argued that the trial court erred by failing to consider the incident report and corresponding witness statements. The appellate court held that the trial court did not err by disregarding the document due to its lack of authenticity. There was no indication that the document, purported to be an employee witness statement, was sworn or certified, nor was there any evidence presented to establish its authenticity...

Words: 3758 - Pages: 16

Free Essay

Engl 230

...ACC 560,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 560,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 561,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 561,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 565,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 565,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACCT 346,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACCT 346,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACCT 434,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACCT 434,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACCT 567,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACCT 567,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, PHI 200,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, PHI 200,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, Res 301,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, Res 301,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford BA 215,Course...

Words: 4565 - Pages: 19

Free Essay

Hist 415

...,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 307,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 307,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 344,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 344,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 346,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 346,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 403,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 403,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 504,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 504,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 560,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 560,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 561,Course,Complete,All,Entire,final,Week,1,2,3,4,5,6, ACC 561,dq,discussion,question,assignment,midterm, ,exam,quiz,Strayer,Latest,New,Project,Keller,Homework,Phoenix,Ashford, ACC 565,Course,Complete,All...

Words: 5653 - Pages: 23

Free Essay

Kahn V. Pub Zone

...BUSI 2301 Case Comment #1 DIRECTIONS: You are to write a 1-2 page analysis of the following case. The paper should be typed, and at least 12 point font. Thoroughly discuss the premise of the case, the procedure as to what happened, and the facts involved. Make correlations between what you’ve learned in the class and relate it to specific legal theories. Demonstrate these by walking through the elements needed to prove the particular Cause of Action. Rules for correct grammar, syntax, spelling, capitalization, and punctuation must be observed. Papers must be the sole work of the student. Give yourself a break as reading law cases is new & different than other types of content. You may need to read the case 3 times to get used to this type of writing. Work should be submitted in MS Word, and name your file in this manner: Your 1st Initial, Last Name-Case# Plaintiff Name. Ex.:JSheetz_Case1_Kuehn. If you need assistance with your writing, you may refer to North Lake College’s Writing Center. Located in Room A309, the Writing Center is open 8:00 AM to 8:00 PM Monday through Thursday and 8:00 AM to 2:00 PM on Friday. Saturday hours are 9:00 AM to 1:00 PM. Students can also call 972-273-3089, or email nlcwritingcenter@dcccd.edu. Finally, another resource for students is to The Elements of Style, by Strunk & White. Points to consider in your analysis ▪ The general facts (explain briefly why the parties are in dispute)? ▪ How does the case relate to the reading material...

Words: 9089 - Pages: 37

Premium Essay

Econ 125-Hk2. Economics for Managers Exam

...ECON 125-HK2. Economics for Managers Exam http://homeworkfy.com/downloads/econ-125-hk2-economics-for-managers-exam/ To Get this Tutorial Copy & Paste above URL Into Your Browser Hit Us Email for Any Inquiry at: Homeworkfy@gmail.com Visit our Site for More Tutorials: (http://homeworkfy.com/ ) > TAKE ASSESSMENT: EXAM 1 Question 1 2 points Save Which of the following economic systems abolishes all private property? communism socialism fascism all of the above Question 2 2 points Save The profit motive is one characteristic of a command economy. True False Question 3 2 points Save In a market system, the government enforces laws ensuring that private enterprises and conditions of competition will prevail. True False Question 4 2 points Save The most common type of business in the United States is the corporation. True False Question 5 2 points Save Laissez-faire is a policy of no government intervention in the economic activities of individuals and businesses. True False Question 6 2 points Save In a partnership, each partner’s liability is limited to his or her contribution to the partnership. True False Question 7 2 points Save There are no government-regulated markets in the U.S. economy. True False Question 8 2 points Save Which of the following is not among the United States’ economic goals? ...

Words: 8412 - Pages: 34

Free Essay

Compensation

...A study of Estimating Cost to Government For a government employee Study conducted by XLRI The XLRI Team consists of Prof. Premrajan Prof. EM Rao Prof. Gurunathan L XLRI Jamshedpur Acknowledgements The XLRI Team is thankful to the Sixth Pay commission for offering their support during the entire length of the project. The XLRI team also thanks the representatives of all the government sectors that offered their views and patiently answered the questions the team asked them. We thank the numerous government employees who participated in the study conducted by the team to elicit their views regarding the pay mix. The team is especially thankful to Ms. Madhulika P. Shukul and Ms. Sheela Prasad for their untiring efforts towards making this study what it is now. The team salutes their dedication to their profession. Prof. R. K. Premrajan Prof. E. M Rao Prof. Gurunathan L 2 Estimating cost to government XLRI Jamshedpur ACKNOWLEDGEMENTS ..........................................................................................................................2 1 2 3 4 AN OVERVIEW OF THE STUDY..................................................................................................10 DELIVERABLES ..............................................................................................................................12 METHODOLOGY .........................................................................................................................

Words: 53589 - Pages: 215

Free Essay

Sure

...ICICI BANK IFSC CODES IFSC CODE MICR CODE BRANCH NAME ADDRESS CITY DISTRICT STATE ICIC0000001 600229002 CHENNAI CENOTAPH ROAD  1, CENOTAPH ROAD, CHENNAI.  600018  CHENNAI CHENNAI TAMIL NADU ICIC0000002 560229002 BANGALORE - M G ROAD  ICICI BANK LTD TOWERS, 1, COMMISSARIAT ROAD, GROUND FLOOR, BANGALORE  560025.  BANGALORE BANGALORE URBAN KARNATAKA ICIC0000003 390229002 VADODARA  LANDMARK BUILDING, RACE COURSE CIRCLE, ALKAPURI, VADODARA.  390007  VADODARA VADODARA GUJARAT ICIC0000004 400229002 MUMBAI GREATER MUMBAI MAHARASHTRA ICIC0000005 411229002 PUNE - BUND GARDEN  A-WING, SHANGRILA GARDENS, BUND GARDEN ROAD, PUNE.  411001  PUNE PUNE MAHARASHTRA ICIC0000006 700229002 KOLKATA - R N MUKHERJEE (RETAIL)  22, R N MUKHERJEE ROAD, KOLKATA.  700001  KOLKATA KOLKATA WEST BENGAL MUMBAI - NARIMAN 215, FREE PRESS HOUSE, FREE PRESS MARG, POINT  NARIMAN POINT, MUMBAI.  400021  Page 1 ICICI BANK IFSC CODES IFSC CODE MICR CODE BRANCH NAME ADDRESS CITY DISTRICT STATE ICIC0000007 110229002 NEW DELHI CONNAUGHT PLACE  9A, PHELPS BUILDING, INNER CIRCLE,CONNAUGHT PLACE, NEW DELHI.  110001  NEW DELHI NEW DELHI DELHI ICIC0000008 500229002 HYDERABAD KHAIRATABAD  6-2-1012, TGV MANSIONS, OPP. INSTITUTION OF ENGINEERS, KHAIRATABAD, HYDERABAD.  500004  HYDERABAD HYDERABAD URBAN ...

Words: 120257 - Pages: 482

Free Essay

Djcauxde Report

...DOCUMENT DE RÉFÉRENCE 2014 179,8 179,8 Chiffre d'affaires 2014 par zone géographique Effectif 2013 par méti CHIFFRE D’AFFAIRES AJUSTÉ PAR ZONE GÉOGRAPHIQUE 2012 2013 2012 2014 2013 2014 2012 Reste du Monde 9,6 % Royaume-Uni 11,8 % Asie-Pacifique 23,3 % CHIFFRE D’AFFAIRES AJUSTÉ PAR ACTIVITÉ Administration et informatique 16% Vente et Marketing 19% * Hors France et Royaume-Uni Marge opérationnelle 2014 par activité Marge opérationnelle 2014 par activité 2 813,3 Chiffre d'affaires 2014 par zone géographique 2 676,2 2 813,3 602,2 623,6 Femmes 54% 602,2 Rest of the World 9.6% 45,3% Transport Affichage Affichage 439,0 1 012,5 38,6% 1 014,0 37,9% 1 078,8 38,6% 1 014,0 37,9% 1 078,8 38,4% 16,7% 439,0 2012 458,8 16,7% 470,3 17,6% 458,8 16,3% 470,3 17,6% 2012 2013 2013 2014 623,6 630,0 Mobilier Urbain Europe* 374,9 Mobilier Urbain 27.2% 374,9 62,3% 391,0 62,7% 408,0 62,3% 391,0 62,7% 408,0 64,8% 64,8% 170,6 28,3% 170,2 27,3% 175,7 28,3% 170,2 27,3% 175,7 27,9% 27,9% 9,4% 62,4 10,0% 46,3 62,4 10,0% 46,3 7,3% 7,3% 38,4% 16,3% Transport 170,6 Asia-Pacific 23.3% Transport Affichage 56,7 Affichage Le chiffre d’affaires ajusté du Mobilier Urbain s’établit à 1 275,7 millions d’euros, en augmentation de 7,0 %. A périmètre et taux de change constants, la croissance est de 4,3 %. 9,4% 2012 2014 En 2014...

Words: 147140 - Pages: 589