...The article attempts to explore the work values in the hospitality context and analyze them further through the lens of generational differences on a multi dimensional level. What makes this research unique is the scope, which covers all 3 aspects: multiple dimensions of work values, importance of these work values to people across 3 generations and a focus on Hospitality industry. The author’s approach is to find and shortlist research done on identification of work values, dimensions or factors under which they exist and the importance given to them based on the age of individuals (generation aspect). Post selection of a suitable research covering these criteria, the author attempts to apply these on a sample size from the Hospitality Industry to understand and report the relevance and findings. The sole reason of attempting this study is to analytically approach the challenges faced by human resources in managing a work force that is diverse and consists of different social & demographic profiles. The author believes that understanding of this would lead to better recruitment and retention strategies of managerial workforce in the hospitality industry. Short listing of available research: a) Research on Work Values: Many studies have been conducted on identifying work values in an institution, (Elizur, 1984; Hofstede, 1980; Mok et al., 1998; Pryor, 1987; Rokeach, 1973; Sagie et al., 1996; Super, 1970, 1973; White, 2005; Zytowski, 1970, 1994). Of these, the author chose...
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...actual, or former customers about a product or company, which is made available to a multitude of people and institutions via the Internet’ (p.39). Hospitality and Tourism Industry has also been affected by this relatively new eWOM, where former visitors or customers express their opinion on destinations and places they have visited. The purpose of this literature review is to focus on the eWOM, its impact on the Hospitality and Tourism Industry and on the potential benefits it has for businesses and destinations. This review will contain information gathered and analyzed from different peer reviewed articles and studies to support the credibility of this paper. The eWOM in contrast of the traditional WOM has different types of electronic media channels that have an impact upon interpersonal relationships. There are the synchronous type and the asynchronous type, the first one include instant messaging, chatrooms and newsgroups. While asynchronous includes blogs, emails, virtual communities and websites (techdictionary.com, 2006). All these are use to spread experiences and opinions about a product or a place, they can be positive or negative depending on the experience of the author. The eWOM as mentioned in the introduction has a great impact on the Hospitality and Tourism Industry e.g. on choosing a travel destination or hospitality facilities. According to Park, D.H. and Kim (2008) travel reviews are useful...
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...Rochester Institute of Technology RIT Scholar Works Theses Thesis/Dissertation Collections 1999 Assessing career value of hospitality management curriculum from program alumni James Reid Follow this and additional works at: http://scholarworks.rit.edu/theses Recommended Citation Reid, James, "Assessing career value of hospitality management curriculum from program alumni" (1999). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by the Thesis/Dissertation Collections at RIT Scholar Works. It has been accepted for inclusion in Theses by an authorized administrator of RIT Scholar Works. For more information, please contact ritscholarworks@rit.edu. ASSESSING CAREER VALUE OF FROM HOSPITALITY MANAGEMENT CURRICULUM PROGRAM ALUMNI by James A Faculty of thesis the Food, Re id R. submitted Hotel to the Travel and Management at Rochester in partial Institute fulfillment for the of of Technology the degree of Master of August Science 1999 requirements FORM I ROCHESTER INSTITUTE OF TECHNOLOGY School of Food, Hotel and Travel Management Department or Graduate Studies M.S. Hospitality-Tourism Management Presentation or ThesislProject Findin2S Name: J_am_e_s_R_e_id Title of Research: Date: 7/21/99 SS#: Assessing. Career Value of _ Hospitality Management Curriculum From Program Alumni Specific Recommendations: (Use other side if necessary.) Thesis ~ommittee: (I} _D_r_...
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...regarding to choice hospitality Management as their career path. The significant influence of others, perception and awareness of the industry, resistance to servitude, and personal background were explored in different schools. This will also present the synthesis of the art, theoretical and conceptual framework to fully understand the research to be done and lastly the definition of terms for better comprehension of the study. RELATED LITERATURE They conducted with hospitality management to investigate the above constructs in-depth. Questionnaires were administered to students enrolled in College of Businesses, who were majoring in hospitality management. The results of the researchers indicated that the students are aware that their race may determine what jobs they are offered in the hospitality industry, how rapidly they will be promoted, how society views them as individuals, and how society views an entire race when that particular race is found in low level jobs in large numbers or perception of an industry, and the pay scale. In general the data for African Americans revealed significant relationships between the outcome measure, career choice, and personal background (r = -.118, p < .05), awareness and perception of the hospitality industry (r = .116, p < .05) and significance of others (r = .164, p < .01) using two-tailed test.( Bradford, B. S. (2005). According to Poon, J., & Brownlow, M. (2014). Students' views on hospitality Management awareness...
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...Hospitality Management Competencies: do faculty and students concur on employability skills? Adeniyi, Adeolu Shola GTB Lagos, Nigeria adeolu.adeniyi@mail.com Abstract This paper is one in a series of establishing what competencies the various stakeholders (students, faculty and industry mentors) think are the ideal competencies needed by employees in the hospitality field in places such as hotels, food service providers, restaurants and lodges, compared to those actually displayed by hospitality management students. This particular paper reports on a comparison drawn between what the faculty and students believe are the ideal competencies compared to those that they actually have on completion of their academic studies, prior to the students engaging in their semester of work-integrated learning (WIL). The results would be used by faculty to focus on ensuring students are aware of the employability and management competencies they need in order to conduct themselves in the business world of hospitality with confidence and competently. Key Words: Competencies, hospitality...
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...Curtin Business School (CBS) School of Marketing Unit Outline HOSP2000 Hospitality Industry Management Semester 2, 2015 Unit study package code: HOSP2000 Mode of study: Internal Tuition pattern summary: Note: For any specific variations to this tuition pattern and for precise information refer to the Learning Activities section. Seminar: 11 x 3 Hours Semester Fieldwork: 1 x .5 Days Semester This unit contains a fieldwork component. Find out more at the fieldwork education website: ( fieldworkeducation.curtin.edu.au ) Credit Value: 25.0 Pre-requisite units: Nil Co-requisite units: Nil Anti-requisite units: Nil Result type: Grade/Mark Approved incidental fees: Information about approved incidental fees can be obtained from our website. Visit fees.curtin.edu.au/incidental_fees.cfm for details. Unit coordinator: Title: Name: Phone: Email: Building: Room: Dr Jong-Hyeong Kim +618 9266 4389 jong.kim@curtin.edu.au 408 2006C Teaching Staff: Name: Phone: Email: Building: Room: Jong-Hyeong Kim +61 8 9266 4389 Jong.Kim@curtin.edu.au 408 2006C Administrative contact: Name: Phone: Email: Building: Room: Kelly Nowak +618 9266 3882 Mktg@curtin.edu.au 408 2014 Learning Management System: Blackboard (lms.curtin.edu.au) HOSP2000 Hospitality Industry Management Bentley Campus 28 Jul 2015 School of Marketing, Curtin Business School (CBS) Page: 1 of 7 CRICOS Provider...
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...“Challenges Faced by the Hospitality Trainees” Business Research Submitted to: Ms. Aurora Juico Submitted by: Lazara, Alyhanna Jake Rodriguez, Betina Marie Ramirez, Patricia Line Arguelles, Christian BSHRM-4B Challenges faced by the Hospitality Industry trainees Statement of the Problem: * What are the difficulties that Hospitality students experience during their internship? Independent Variable: Hospitality Students Dependent Variable: Difficulties * Do students with training experience have greater career advancement opportunities than students who do not have training experience? Independent Variable: Students Dependent Variable: Career advancement opportunities Discuss further literature study: Local Literature Internship Performance of Tourism and Hospitality Students: Inputs to improve Internship Program (Arroyo, 2010) This study aimed to assess the level of performance of the interns as a result of the evaluation by the manager or immediate supervisors of the different establishments were the College of International Tourism and Hospitality Management (CITHM) Lyceum of the Philippines University, Batangas City Philippines This study aim to bridge the gap between the industry need and the knowledge and skills provided by the educational institution. Foreign Literature The Benefits and Challenges Hospitality Management student experience by working in conjunction with completing their studies (Schoffstall, 2013) This study...
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...Starting my own business, what am I in for? Since I studies in hospitality management, running a cafe has become my dream. But running a business along is not easy. Many people think running their own business can control their destiny. However, the negative points we also have to take it into consideration. First the positive points are: High incomes Having my own business can give me an opportunity to have a high salary. The income which I earn is related to the productivity pricing and market plan. All these activity is under my control. Do the things you like Owning a company provides you an opportunity to work in a place that you really enjoy. Working in an industry which are passionate helps you work more efficient and motivated. And it also allowed you to create new things and increase your own satisfaction. The negative points are: Financial risks The disadvantage of owning a business is that maybe you will suffer the financial risk. Whether you used your savings or borrowed money for start up costs, the money invested in your company is at risk.(Johnson, 2014) If you run your own business, you are the only one who take responsibility of the risk. Once the company go out of the business, the owner will lose their initial investment or default the bank loans and it will cause bankrupt. Stress As a business owner, you have to take care of everything in your company.There are some things your usually worry about—competition, profit, employees, customer problems...
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...I. Introduction Hospitality industry is one of the most in-demand industries nowadays. Hospitality management involves the planning, organizing, directing and controlling of human and material resources within the lodging, restaurant, travel and tourism, institutional management, recreational management and meeting and convention planning industries. All of these separate yet related segments of the hospitality industry are interrelated to deliver kind and generous services to guests. This is also one of the oldest businesses in history. People have always gone out to eat sometimes and traveled for work or leisure purposes. The industry is responsible for providing primarily food services and accommodations in places such as hotels, resorts, conference centers and theme or amusement parks. The catering or food service industry, which overlaps with the hospitality industry, primarily provides food services to institutions (such as schools, hospitals, or governmental operations), private industry (such as corporate cafeterias or motion picture studios), and private parties. Many people are enticed to bring up a business that is related to food service industry because of many potential markets that are all around the globe. However, to bring up a good food related business, one must be familiar to feasibility studies. A feasibility study looks at the viability of an idea with an emphasis on identifying potential problems and attempts to answer one main question: Will the...
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...Ayman Mohammad Mourad Nationality: Lebanese Date of Birth: Nov-20-1987 Chtaura, Lebanon Telephone: 009613024156 E-mail: ayman.mourad@live.com PERSONAL PROFILE: As a Bachelor of Hospitality and Tourism and after obtaining more than 8 years training and professional work experience within the hospitality industry, I am now ready to take on new responsibilities to further my professional career. My key strengths include strong analytical and logical skills, an eye for detail, communication and interpersonal skills. I enjoy working in a team and help others progress. At the same time I work well independently. OBJECTIVE: To secure responsible position that can challenge my abilities permitting me to totally utilize my issue solving, organizational, customer service and communication abilities. As Hospitality & Tourism specialist am looking to obtain a challenging and rewarding position. EDUCATION: Lebanese International University 2005-2011 Bachelor Degree in Hospitality & Tourism Management Glion University 2012-present Master of Business Administration International Hospitality (General Management Service Industries) SKILLS: * Communication * Catering * Banquet Operations * Customer Service * Menu Planning * Problem Solving * Work Under Pressure * Service Orientation * Coordinating * Monitoring ...
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...ESSAY FOR HOSPITALITY To the ancient Greeks hospitality was a divine right; a person’s ability to abide by the laws of hospitality determined nobility and social standing. In Indian society, hospitality is based on the principle ‘Atithi Devo Bhava’ meaning “the guest is God”; this principle was shown in the Christian Bible in the Book of Genesis when the Jewish patriarch Abraham showed the act of hospitality to angels of the Lord Jehovah. The scripture Hebrews 13:2 states “Do not neglect to show hospitality to strangers, for thereby some have entertained angels unaware”. These principles are what have made me conclude, that as a young man who aspires to one day be able to own a franchise in the hospitality industry, my course of preparation must start now with the education and training in hospitality management that this Institute offers. We must admit that the hospitality industry is a lucrative business containing many emoluments, but the act of hospitality is that of propitiousness. This area of work is for those who have a passion for helping and entertaining people, while also keeping a business sense, making one capable of running a trillion–dollar business. As people travel, eat out or attend theme parks they are patronizing establishments in the industry. Managing such establishments are challenging tasks, as managers have to be flexible. I believe that I have the ability to become one of the top managers in the hospitality industry. Having managed many community...
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...Dear employees, My name is ……... I am studying Hotel and Hospitality Management at ….. This questionnaire is part of my final research paper. I would kindly ask you to answer these questions regarding motivation. This questionnaire will only take about 5 – 7 minutes. I am attempting to research the factors that motivate employees in the front office department. All information provided will be kept confidential and used for an academic purpose. Your honest opinion is essential for my research paper and will create a better understanding of this project. Once you have completed this survey could you please send this back to me to this e-mail: ….. Thank you so much for your opinion and time. If you have any questions feel free to contact me through e-mail. Why did your choose hospitality? Age: ⃝ 18- 25 ⃝ 26 – 35 ⃝ 36 < Gender: ⃝ Male ⃝ Female Question 1: What is your positon in the front office department? Question 2: How long have you been working in the front office industry? ⃝ 2-5 years ⃝ 6- 9 years ⃝ Over 10 years Question 3: Why did you choose to work in the front office department? ⃝ I have a degree in the hospitality industry. ⃝ I want to travel and interact with individuals of all backgrounds. ⃝ I am doing an internship or an apprenticeship in the front office department. ⃝ Other, Question 4_: Are you satisfied with your choice of career, and why? ⃝ Yes ⃝ No ⃝ Mostly Please explain your answer...
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...an extremely detailed writer, enabling the reader to envision what is written. Each story that Ovid writes seems to convey a deeper message, making Ovid’s writing even more appealing to the reader. Specifically, the myth that touched me the most was The Story of Baucis and Philemon. Its powerful content, coupled with its unique style, makes it a memorable poem in Ovid’s Metamorphoses. There is a specific writing style which keeps the reader interested in reading the poem itself. Ovid’s main message in the poem, which struck me most, was Ovid’s emphasis on the importance of hospitality to one’s neighbor. Despite their lack of money, Baucis and Philemon offered their guests only the very best they had. Baucis and Philemon undoubtedly made every effort to be hospitable to their guests, truly making them feel comfortable as though the guests were in their own home. To highlight the extent of their hospitality, Ovid goes into great detail about the set up of the dinner table and meal preparation. In doing so, the reader is able to experience for himself the time and effort that Baucis and Philemon put in to satisfy their guests. For example, Ovid informs the reader of such minute details such as the fact that Philemon pulled out a couch for the Gods to sit on while Baucis warmed up the fire to cook. Likewise, Ovid goes into great detail of the hard work Baucis put in for the meal preparation and the meal itself. “ One table-leg was wobbly; a piece of shell fixed that. She scoured...
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...The aim of this essay is to take the City@Hotel as a case study to analyse the causes of service failure and determine what service recovery strategies could be taken by the hotel. This essay first gives the brief introduction of service excellence and service failure, and identifies the causes of service failure in this case study. Then, it will apply the concepts of service recovery into the hospitality industry, and come up with some solutions according to the theories. At last, the essay will evaluate the contention that service failure whether can be recovered or not. In order to get a better understanding of the case study, this paper begins with the brief introduction of service excellence and service failure that in relation to the provision of hospitality services. Service excellence is an integrated approach to business that organizations set customers in the centre of all the activities (Clark and Baker, 2004). There is no exactly definition of service excellence, but some researchers (Horwitz and Neville, 1996; Dobni, 2002) pointed out that service excellence refers to the provision of service exceeds the customer's previous expectations. In a word, service excellence is not only meeting customer requirements but also about exceeding their expectations. Conversely, service failure can be defined as that the service does not meet the customer expectation and requirement. Service failure often occurs in the process and the outcome of the service delivery (Lewis and...
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...CORRELATION OF ACADEMIC MARK AND LEVEL OF PERFORMANCE OF BSHRM PRACTICUMERS IN THE FOOD AD BEVERAGE SERVICES IN DAVAO CITY BY: COLLO, ELOISA CARLOS, JASON ENRIQUEZ, LEILA ANNE COMPASION, MARIZ SINCO, CAROLINE MARAMBA, JENEVY CHAPTER 1 INTRODUCTION One of the fastest growing sectors of the economy is the hospitality industry. It attracts diverse kinds of people with different fields of interest . People have always gone out to eat sometimes and travelled for work or leisure purposes, and with these, HRM graduates working as staffs are needed to accommodate the clientele. The hospitality industry is defined as the activity of providing lodging, food and beverage and recreational services, which are included but not limited to hotels, motels, clubs, casinos, restaurants, recreation facilities, tourism, cruise line and theme parks. For many years now there has been an evident growing increase in the demand for competent skilled personnel in the food and beverage industry both locally and abroad. The said industry encompasses a wide range of specialized services. Responsible dining room management, qualifications, personal appearance, the importance of teamwork, customer service and up-selling techniques are key traits and know-how in this industry. It requires good knowledge on the organization of the dining room and table settings to classification of textiles, glassware, flatware and china. This also includes the management and service of wine, beer and...
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