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Hotel and Restaurant Management Docummentation

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CHAPTER I
INSTITUNIONAL AND OPERATIONAL BACKGROUND
INTRODUCTION
The Hotel Practicum this program beneficial not only in the business management courses but likewise in the hospitality career program wherein practicum is believed to expose the students in a variety of employment experience that will lately improve the employability of the students prior to graduate. For Students, it may mean being able to hone their business skills, check out potentials and learn more about their preferences when it comes to choosing for their future careers. The goal of this practicum is to familiarize trainees in different field of departments related to their course. Specially, students of highest study about hospitality management of courses which Bachelor of Science in Hotel and Restaurant of Management to maximize their skills and potential to prepare their selves as a professional. Also the practicum intended not only to improve skills and knowledge that students obtained but also to take improve their attitude, personality and appearance and also competency as part of a team.

HISTORY Hotel Turista is a locally owned and managed group of budget hotels in the Philippines, which aims to provide value for more accommodation in key emerging cities throughout the country. Positioned to cater the needs of a discerning yet budget conscious traveler, Hotel Turista boasts of well-appointed and space-efficient customer service founded on our trademark Filipino hospitality. The Hotel Turista experience is one of utmost comfort and convenience. Facilities have been carefully selected to ensure a seamless stay from arrival to departure. In the same trust, you will find Hotel Turista to be strategically positioned within the vicinity of shopping malls, dinning establishment, trade and commerce. You will seek prime accommodations at the right price. Hotel Turista surely hits a sweet spot. In 1991, Mr. Robert Leiung, known as the patriarch of the King’s group, notice how well the motels are doing. Making mathematically computations in his head, AK’s imagination caught fire in the prospect of venturing into the motel business. He was bent on entering the business and decided to work on something most motels failed to give their client – QUALITY SERVICE. It was In August when Mr. Leiung opened his first motel venture in Pasay City. He named it Anito Lodge, after a Tagalog god or deity. The first venture led to another. Mr. Leuing opened his second motel in 1993 and named it Vita Lodge. It is located in Pasig where a potential market of hoteliers is evident. Soon, more motels came under the belt of the King family. The year 1996 not only meant the beginning of a new decade for the Company but it also marked the entry of Mr. Leiung’s son Archie and Wyden, who are said to be the prime movers of the company’s second generation of drive-in hotel expansion and growth in 1997. The advent started off with the opening of Akasya Lodge in Sta. Mesa, Manila; the Company started to evolve and setup district officers. Divided into North and South districts, they focused their attention to the problems and pressing concerns of each motel in a professionally managed manner. From that time on, the company’s thrust is to provide quality lodging hotels and services at premium prices. Amenities such as colored TV, hot and cold rain shower 24/7 couches, and air conditioners were likewise provided. Thus, the term “drive-in hotel” was coined for the succeeding company establishments. The almost simultaneous opening of Anahaw and Anito Royale in 1997 brought with it the instruction of mega rooms which where known as “Family” rooms. They became popular and increased in number when talks of imminent semi-retirement became prevalent. It was then that Mr. Phipo Leiung named his first hotel Panorama Enterprises, Inc. a 38- Room properly In Pasig, Which he branded as “Hotel Turista”. This property was the most innovative and the classiest Hotel of it’s because of its first class amenities – bigger rooms and thematic atmosphere. Just after This, Fiesta lodge was purchased; it is now called “Hotel Turista” la Cuneta. Although it was operational upon purchase, renovation was done slowly but surely, restructuring and reshaping the establishments into an all-suite drive-in hotel better than Hotel Turista Pasig, with its unique motifs, suite rooms, and mezzanine Jacuzzis. After a few years of operations, Hotel Turista Pasig performed beyond expectation. This gave birth to the Hotel Turista group, and soon, a logo was drummed up, Hotel Turista also offers PRIVATE, COURTESY, PROMPT SERVICE, WORLD CLASS FACILITIES AND STATE-OF-THE-ART HOUSEKEEPING. The Rest, as they say, is history.
At present, Hotel Turista has 10 properties to its name.
As a dynamic Company, Hotel Turista will not stop at 10 drive-in hotels. Hand in hand with its growth, the management is committed to delivering fast, friendly, and first class service to its guests.

HOTEL DESCIPTION
Wasting time is a big disaster to achieve our goals and achievements. Also effectively cause of prostrating losing dedication to experience opportunity and to influence other people. Hotel Turista is a locally owned by managing group of budget hotel in the Philippines, that aims to provide value for more accommodation in key emerging cities throughout the country. Positioned to gathers the needs of a discerning yet Budget conscious of travelers. Hotel Turista boasts of well-appointed and space-efficient rooms fitted with high quality of basic amenities, a superior Food and Beverages Services and Customer Service founded on our Trademark Filipino Hospitality.
The Hotel Turista experience is one of utmost comfort and convenience facilities have been carefully selected to ensure a seamless stray from a arrival to departure. In the same trust you will find Hotel Turista to be strategically positioned with in the vicinity of shopping malls, dinning establishment, Trade and Commerce.
CORPORATE OBJECTIVES
VISION
We are the Leading Businessman’s hotel in all Key Cities in the Philippines and in Asia – we set the Trend!
MISSION
The mission of our hotel is to provide outstanding lodging facilities and services to our guests. Our hotel focuses on individual business and leisure travel, as well as travel associated with group’s meetings. We emphasize high quality of standards in our rooms and food and beverage divisions. We provide a fair return on investment for our owners and recognize that this cannot be done without well trained, motivated and enthusiastic employees.
CORE VALUES Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same – putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Hotel Turista means being Part of a proud history and a thriving culture.
GOALS
Measurable Goals encourage hotel employees to perform effectively while enabling management to monitor employee progress. Management can determine whether goals are being achieved or whether corrective action is necessary.
FRONT OFFICE GOALS * Increase the hotel’s average occupancy level by two percent above the previous year’s level, * Increase the volume of repeat guest business by 10 percent. * Collect GSTS card from 95 percent of all guest while check out. * Reduce Check-in and Check-out times by two minutes.

ORGANIZATIONAL CHART
President of Hotel Turista
Mr. Robert Leiung

CEO/VP
MR. PHILIP PAUL LAZARTE

HOTEL MANAGER
MS. ELMA AVILA

ROOM ATTENDANT/ HOUSEKEEPING DEPT.
GARY CABUNOC
MICHAEL LESIGUES
JOMEL SERAFIN
RODITO MEDILLO

LAUNDRY ATTENDANT
MARIVIC BAUSO
BENEATH JOY ROBLES
SUPERVISOR
AVON CLARISE CAWALING

FRONT DESK OFFICER/ RECEPTIONIST
REAN ROSE FERNANDEZ
ROTSEN JAY TICSAY
VALLARY ANN PADIT

ORGANIZATIONAL MANUAL

Mr. Robert Leiung President Robert Leiung
Mr. Philip Leiung Corporate Heads Manager Director
Chef Edmund Vista Food and Beverage Director
Mr. Norman Ducay Officers and Staff Utility Head Director

COMPANY LOGO

LOCATION
Here in Bulacan, Philippines there is an only one Mall structure has made of Hotel on the top of 3rd floor located at 3rd Floor, TM Centerpoint Savemore Building, Quirino Highay corner Brgy. Tungkong Mangga, San Jose del Monte, Bulacan.

LOCATION MAP

ADDRESS, CONTACY NO’S, EMAIL
Hotel Turista is presently located at the top 3rd level center point Market at Tunkong Manga, San Jose Del Monte, Bulacan, Philippines. With active contact no. of 09152170853 and 09238452324 and Email web page of hotelturistaevents@yahoo.com.
Operating Hours Hotel Turista is sincerely operating for 24 hours of services from:
Monday to Friday: 24 hours Service
Saturday to Sunday: 24 hours Service

PROMO’S AND DISCOUNT
Hotel turista offers affordable great discounts and promos best for serving money. These Promos and Discounts conclude base on picture below that can be follow:

FACILITIES

LOBBY

ROOM TYPES

THE EXECUTIVE ROOM This is our executive room. We have 9 executive rooms in all. it is 15 sqm big. It can accommodate 2 pax. With flat screen cable tv, wifi ready, air – condition, 24 hrs room service, hot and cold rain shower.
Executive Room Rate
3hours – P350
6 hours – P450
12hours (Regular) – P650
24 hours (Regular) – P 1,100
12 hours (Promo) - P450

THE VIP ROOM STUDIO TYPE
This is our VIP room studio type. We have 8 VIP rooms in all. It is 22 sqm. Big. With flat screen cable tv, wifi ready, air-condition, 24 hrs room service, hot and cold rain shower.
VIP Room Rate
3 hours – P450
6 hours – P550
12 hours (Regular) – P750 24 hours (Regular) – P1, 300
12 hours (Promo) – P 550

THE VIP ROOM (LOFT STYLE)
This VIP Room Loft Style. We have 3 VIP Rooms with Loft Style in all. It is 22 sqm. Big. Loft Style and with standard bed on the second floor. With flat screen cable tv, wifi ready, air –condition, 24 hrs room service, Hot and cold rain shower. VIP Room (loft style) Rate
3 hours – P450
6hours – P550
12hours (Regular) – P750
24hours (Regular) – P 1, 300
12 hours (Promo) – P 550

THE FAMILY ROOM (STUDIO TYPE) This is your family room studio type. It is 31 sqm. Big, with queen size bed. Has 2 air-condition, 2 flat cable tv screen, wifi ready, hot and cold rain shower and 24 hours room service.
FAMILY ROOM
12 hours (Regular) - P850
24 hours (Regular) – P
P1, 500 hours (Promo) – P650
24 hours (Promo; Of 3 pax.)

THE FAMILROOM (LOOP STYLE) This is your family room loft stylel. It is 31 sqm. Big with queen size bed on the second floor, family area, it has a receiveing are on the floor. Has 2 air-condition, 2 flat cable tv screen, wifi ready, hot and cold rain shower and 24 hours room service.
FAMILY ROOM
12 hours (Regular) – P 850
24 hours (Regular) –
P1, 500 12 hours (Promo) – P650
24 hours (Promo; Of 3 pax.)
Promo and Packages
Family Room with Romantic dinner package for 2
Hotel turista (Promo)

FUNCTION ROOMS Hotel Turista is the ideal venue for celebrations and meetings, big or small. Choose from 4 function rooms that are flexible to accommodate more intimate gatherings or combined for bigger functions. You have the opinion to rent our fully air-conditioned rooms with or without our in-house catering services. No hidden charges. Capacity Rental rate (Php)
Visayas 80 pax 8, 000
Luzon 150 pax 10, 000
Mindanao 230 pax 12, 000
Rates are In Philippine Peso and inclusive of service charge and applicable government taxes. The following equipment is also readily available for rent: Laptop Projector DVD Sound System

FULL MENU

FOOD AND BEVERAGES

FOOD COMBO PACKAGE

DOUBLE DELUXE BURGER PICTURE

OJT CYCLE * OJT Acquisition * Screening Process * Requirements * OJT Process * Department Rotation * Commencement * Completion of Hours * Evaluation * Trainee Certificate
PRE-OJT REQUIREMENTS * Recommendation letter from your school or agency. * Police Clearance or NBI Clearance. * Signed OJT waiver. * Medical Exam result (must be classified B) * Training Bond of PHP 1, 500 (REFUNDABLE)
RULES AND REGULATIONS * Six days a week schedule depends on operation and school requirements. * Time stamp your attendance * NO EMPLOYEE RELATIONSHIP * NO BENEFITS ENTITLEMENT * BREAKFAST WILL BE DEDUCTED TO YOUR TRAINING BOND * You must submit yourself to the Hotel’s security inspection.

STANDARD RULES * Hand must be washed thoroughly. * All cuts must be bandaged. * Trainees with communicable diseases are not allowed to work. * No eating in the kitchen area. * Hairnets are a must. * Personal belongings must be in your respective lockers. * Your task should always be done with a buddy. * Drinking, gambling, and all sorts of illegal activities are obviously illegal. * As much as possible, do not be late. Three (3) consecutive late is equipment of one absent. * You guys are not allowed one absence. 3 absences with no valid reason are automatically stopping of duty and no certificate issued for the trainee. * No soliciting or accepting Tips! * Use of jewelry and mobile phones are not allowed during duty hours. * Trainees must be on their respective departments all the time. * OVERTIME, SUBJECT TO MANAGEMENT DISTRETION OR TO OJT COORDINATOR.
HOUSEKEEPING DEPARTMENT: STANDARD CHECKING FOR CHECK OUT ROOMS * Check all provided linen if complete (1 fitted sheet, 1 flat sheet, 2 towel, 2 pillow, 2 pillow case and 2 pair of slippers. * Check if the linen was stained. If ever, call the attention of the F.O. * See if the t.v. or aircon remote was return to the front desk. If not, call the receptionist to check. * Call F.O. if the room is good. Turn off all electricity (aircon, t.v., lights) before leaving the room.
STANDARD WAYS TO CLEAN A ROOM * Stripping the room: Strip dirty linens and towels and Removed any garbage or items left by the guest
DUSTING AND WIPING * All items in the room, from top to bottom, (television, telephone, headboard, bed box, table and chairs) should be dusted. * While dusting, check room signage, light connection, busted lights and other damage, be attentive in the needs of the room.
CLEAN MIRRORS, AIRCON AND AIRCON FILTER
SWEEP FLOOR

BED MAKE-UP * Bed Pad on QUEEN SIZE bed First layer, FITTED SHEET * FLAT SHEET according to the standard fold Place towel with the standard fold)
Standard placing of pillow
CLEANING THE BATHROOM * Flush the toilet, pour the toilet bowl cleaner then close the cover and leave it for at least 2 minutes to disinfect Bowl bacteria. Then, Brush the bowl from under the rim to the bottom. Flush it again. * With all purpose cleaner, scrub all surfaces starting from top to bottom. * Rinse and dry all surfaces * Dry the flooring. * Before leaving, check sink and shower handles. Refill empty shampoo and hand soap dispenser. * Lastly, mop the floor. Spray air freshener before leaving. Turn all lights off and Lock the door.

EVENTS AND PROGRAMS
WEDDING PACKAGE – there are 3 available types of wedding package the Royal Wedding Package, Standard Wedding Package and Budget Package. On day wedding coordination, Reception and Venue available for (120 Guest) can be accommodated on time. The expensive Royal wedding package worth of PHP 235,000.00 can be performed by the following mechanics: Full Wedding Coordination, Reception, Hotel Accommodation, Hair and Make-Up, Music and Program, Wedding Invites, Photo and Video, Flowers, Bridal Car, Souvenir (Photobooth), Souvenir (Mini Cupcake and Mini Cake), Strings Trio and Package contains inclusions that has been operate. Therefore, Hotel Turista also offers a Standard Wedding Type of package worth of PHP 160,000.00 with complete wedding has contains of ON THE DAY Wedding Coordination, Reception, Hotel Accommodation, Hair and Make-Up, Music and Program, Wedding Invites, Photo and Video, Flowers, Bridal Car, Souvenir (Photobooth), Souvenir (Mini Cupcake and Mini Cake) and Package contains inclusions that has been operate. And the best affordable wedding package was good for some couple choice was the Budget Package contains: Reception Coordination, Reception, Hotel Accommodation, Music and Program and also Package contains inclusions that as been operated.

ROYAL WEDDING PACKAGE * Reception: Use of Venue for 4 Hours Reception Venue (Ballroom/Mindanao Function Rooms), Use of TIFFANY CHAINS for all the Guests, Buffet for 150 pax, Menu as attached, 3 Layers Fondant Cake, Wine Toast and Couple’s Table with Backdrop. * Hotel Accommodation: 3 Days and 2 Nights Hotel stay for the Bride and 3Days and Nights Hotel stay for the Groom. * Additional Fee: Pre-Nup Location, Use of Wedding Jewels and use of Body Form, RSBP and Confettii * Full Wedding Coordination: Unlimited Consultation, Team of 4 persons equipped with communication gadgets and Coordination with Suppliers reporting and Checklist as per contact. * Hair and Make-Up: Traditional HWU for the Bride with Retouch, Grooming for the Groom and Plus: 2 Adults. * Music and Program: Program Management and Sound System with Moodlights. * Wedding Invites: 50 pcs cards invitation in Special Paper and envelope. * Photo and Video: 8x10 Wedding Album Upgrade and 8x10 Guestbook Upgrade, Staff/Crew for 4 guest, Wedding Video Coverage, Thank you Cards, Photo Gallery with set-up and spot light, Blow-up Pictures, 2-photographers, 1- Videographers and 1- Lighting System. * Flowers: ENTOURAGE 1-Bride’s Bouquet, 2-Mother’s Bouquet, 1-Maid of Honor’s Bouquet, 3-Bride’s Maid Bouquet and 3-Flower Ball and Headdress. Boutonnieres for: 1-Groom, 2- Father, 1-Bestman, 3- Groomsmen and 5- Principal Sponsors. Reception: 10 Topiaries for Centerpieces and Bride & Groom Arrangement and carpet with petals of roses. * Bridal Car: Toyota Vios/Altis (Php 500/hr in Excess to 3 Hours 30 minutes is equivalent to 1 hours), 3 hours use of Bridal Car (Hotel/ Church/ Reception) and Free Gas, Uniformed Driver and Car Bouquet. * Souvenir (Photobooth): Photobooth Souvenir for 3 Hours and Magnetic Motif. * Souvenir-Mini Cupcake & Mini Cake: 100 pcs Decorate Cupcake and 12 pcs Mini Cupcakes similar to wedding cake and Thank you notes, Dome Type Packaging and Ribbons-Motif. * Strings-Trio: Singer, Piano and Violin and Reception Performance Only. * Package Inclusions: Buffet Menu Choice of 6 Main Course, Choice of 2 Desserts, Bottle of wine for the wine ceremony, Free Food Tasting for 2pax, Basic centerpiece of guest table, Set-up and Elevated platforms for the couple’s table, Dressed Table for cake and gift, Registration Table & Use of Cocktail Tables and Trained and Uniformed Waiters and Buffet Attendants.
STANDARD WEDDING PACKAGE * Addition Fee: use of Body Form and RSVP * ON THE DAY Wedding Coordination: Unlimited Consultation, Team of 4 Persons Equipped with communication Gadgets, Coordination with Suppliers reporting and Checklists as per Contract. * Reception: Use of Venue for 4 Hours Reception Venue, Use of Dress Up Monobloc For all the Guest, Buffet for 100 pax, Menu as attached, 1 Layer Fondant Cake w/ 100 pcs Cupcakes and Wine Toast. * Hotel Accommodation: 3 Days and 2 Nights Hotel stay for the Bride and 2 Days and 2 Nights for the Groom * Hair and Make-Up: Traditional HWU for the Bride with Retouch, Grooming for the Groom and Plus: 2 Adults. * Music and Program: Program Management and Sound System with Moodlights. * Wedding Invites: 50 pcs cards invitation in Special Paper and envelope. * Photo and Video: 8x10 Wedding Album Upgrade and 8x10 Guestbook Upgrade, Staff/Crew for 4 guest, Wedding Video Coverage, Thank you Cards, Photo Gallery with set-up and spot light, Blow-up Pictures, 2-photographers, 1- Videographers and 1- Lighting System. * Flowers: ENTOURAGE 1-Bride’s Bouquet, 2-Mother’s Bouquet, 1-Maid of Honor’s Bouquet, 3-Bride’s Maid Bouquet and 3-Flower Ball and Headdress. Boutonnieres for: 1-Groom, 2- Father, 1-Bestman, 3- Groomsmen and 5- Principal Sponsors. Reception: 10 Topiaries for Centerpieces and Bride & Groom Arrangement and carpet with petals of roses. * Bridal Car: Toyota Vios/Altis (Php 500/hr in Excess to 3 Hours 30 minutes is equivalent to 1 hours), 3 hours use of Bridal Car (Hotel/ Church/ Reception) and Free Gas, Uniformed Driver and Car Bouquet. * Souvenir (Photobooth): Photobooth Souvenir for 3 Hours and Regular Frame. * Souvenir-Mini Cupcake & Mini Cake: 100 pcs Decorate Cupcake and 12 pcs Mini Cupcakes similar to wedding cake and Thank you notes, Dome Type Packaging and Ribbons-Motif. * Package Inclusions: Buffet Menu Choice of 5 Main Course, Choice of 1 Desserts, Bottle of wine for the wine ceremony, Use of Dressed up Chairs for all the Guests, Red Carpet, Free Food Tasting for 2pax, Set-up and Elevated platforms for the couple’s table, Dressed Table for Cake and Gifts, Registration Table & Use of Cocktail Tables and Trained & Uniformed Waiters and Buffet Attendants.
BUDGET PACKAGE * Reception Coordination: 1 – person equipped with communication gadgets. * Reception: use of Venue for 4 Hours- Reception Venue, Buffet for 100 pax, Menu as attached,1 Layer Fondant Cake w/ 50pcs Cupcakes and Wine for Toast. * Hotel Accommodation: 2 days and 2 nights Hotel Stay. * Music and Program: Basic Sound System. * Package Inclusions: Buffet menu Choice of 3 Main Courses Choice of 1 Dessert, Refillable iced tea or Juice, Bottle of wine for the wine ceremony, use of dressed up monobloc chairs for all the guests, well-Trained Banquet staff in uniform, Decorated Cake Table and Couple’s Table.

CHILDRENS RECEPTION PARTY (d’ happee balloons) * Services: Balloon on Stick, Lootbags, Balloon pillars, Giant tarpaulins and d’ party is here sign for rent, balloon décor, Party packages, Kiddie salon (nail art, hair duo & make-up glitter tattoo), Food Carts, Character themed cakes, Chocolate Fountain, Glitter tattoo and Nail Art. Also “Avail of our food Carts using Branded Products for only Php 2,500 Plus Free: 2 Balloon Pillars”.
Contact No.s 09152170853 or 09238452324
BAPTISMAL PARTY PACKAGE- whole package of Php 35,000 * Party Coordination: Team of 1 person equipped with communication Gadgets. * Food & Reception: Use of Venue for 3hrs, Food for 80pax and Menu as Attached * Cake: 1 – layer Cake in Marshmallow Icing. * Entertainment: Use of Basic Sound System * Party Décor: Use of Theme Tarpaulin, Chic Centerpieces, 2 Balloon Pillars, Stage Décor and Cake Arch.

KID’s PARTY PACKAGE (worth of Php85,000) * Party Coordinator: Unlimited Consultation, Up to maximum of 200 guests, Team of 2 persons equipped with communication Gadgets. * Food & Reception: RSVP, Use of Venue for 4hrs, Food for 70adults & 30 kids and Menu attached. * Birthday Cake: 1- Layer Character Cake 30pcs small cupcakes in Character (No Container). * Entertainment: Magician, Host, Puppet, Games & Ventriloquist and Mascot Show for 30 minutes Sound System. * Photo Service: Photographer in Unlimited Shots (Service Only), Photo Gallery of Celebrant and Softcopies in CD. * Party Décor: Use of theme Tarpaulin and/or Styro set-up of Transformer with celebrants name additional:Php 5,000.00, Use of the Party is here sign, 6-3pcs Balloon Centerpiece, Balloon Pillars, Balloon décor (Enrance), Stage Décor, Cake Arch and Balloonderitas for Ceiling and around the Venue. * Party Invites: 50 pcs of party invites according to theme. * Photobooth: Photobooth for 2 hours service. * Give aways & Prizes: 30 pcs Themed LootBags with total of 5 toys & Goodies inside and theme thank you Tags. * Free: 30 pcs Balloon Sticks and Glitter Tattoo For Your Guest.

BUDGETED KID’s PARTY PACKAGE (worth of Php 45,000.00). * Party Coordinator: up to maximum of 200Guests and 1 person equipped w/ communication gadgets. * Reception: Use of Venue for 3 hours, Food for 50adults & 30 kids and Menu as attached. * Entertainment: Basic Sound System. * Birthday Cake: 1-layer Character Cake and 30 pcs Lollies in Character. * Party Décor: Use of theme Tarpaulin, Use of the Party is here sign 6-8 pcs balloon Centerpiece, Balloon Pillars and Cake Arch. * Party Invites: 50pcs of Party Invites According to themes. * Photobooth: Photobooth for 2 hours Service. * Give aways & Prices: 30 pcs themed Loot bags with total of 5 toys & goodies inside and Themed Thank you Tags. FREE:30 pcs Ballon sticks
Terms:
* 60% Downpayment; 20% 4 months payment prior to Event Date * Non Refundable amount should cancel the reservation with us allow reschedule of Event –Sub to availability of D’Happee Balloon the host/Magecian.

EVENTS PICTURES
WEDDING PACKAGE EVENT

BAPTISMAL PARTY PACKAGE

KID’s PARTY PACKAGE

MEETING
BUDGETED PRARTY PACKAGE

Weekly Report
1rst Week (Housekeeping Department)
During my first week at Hotel Turista, I feel a little nervous and feel more excitement on that day to meet new task on my life. Also to meet new people who helped me to achieve my goal I’ve need to experience on-the-job training. On this week Mr. Michael Lesigues one of room attendant assigned me for an orientation at the Hotel Turista. He oriented me at different field of department such as our lobby, kitchen department, Front and Back of the house, also our supervisor office, the manager office and including Hallway, functions room, and the reception area. I took they’re all busy working on that week. Our supervisor Ms. Avon Clarise Cawaling assigned me first at Housekeeping Department and she assigned Mr. Jomel Serafin for guiding me for proper cleaning and maintaining room standard operation such as standard step by step cleaning procedure, proper bed make-up, how to used chemicals in order to apply, checking damage or linkage, proper condition of the appliances, and lastly don’t forget to off the light then closing the door. Make sure that you won’t forget the key and tv remote control inside the room then secure in through front desk and report the time while finished cleaning the room. During this week I’ve experiencing hard work by guessing Housekeeping is kind of tiring responsibilities.

2nd Week (Housekeeping Department) In this week while im busy cleaning checked out rooms, developing my fasting cleaning the rooms’ base on standard procedures, faster as much I can make-up beds, sanitizing and drying bathrooms and other responsibilities being Room Attendant. I’ve thought this kind of work can help develop your physicality, mentality, and durability because of hard responsible especially for the beginners such as lifting mattress, bottled chemicals, garbage with plastic bag, transfer used linens at laundry department , also pushing the cart around hallway, and plus cleaning dirty walls. While cleaning rooms messing my pride along the way, patiently doing my task for faster much I can. Surprisingly my Room Attendant gives more responsibilities being Room Attendant such us maintaining good smell along hallways, lobby and our managers and supervisors offices.
3rd Week (Housekeeping Department) On third week on my job training while busy cleaning rooms with my Room Attendant plus the event on the function room. Surprisingly! We’ve met new trainee which assigned by the supervisor as same on my department. Because all departments busy on their specified field my Room Attendant assign me to assist new co-trainee. I taught him a lot of my responsibilities on this department. Also I orient him just like for what my Room Attendant instruct me. On that days and week, we also have our general operation of supervisor observation for the standard work of the employees expecting I helped them a lot of things. Supervisor base on standard observation required all the time especially when our managers, our CEO of the company aware from them arrival.
4th week (Housekeeping Department) On my 4th week duty I’m still assigned at the housekeeping department. Expecting to clean to much rooms but when I’m get to start my duty the supervisor assure me to assist our Laundry Attendant (Mrs. Marivic Bauso) teach me proper folding of linens such us our bed sheets (queen and full size), bed pad (queen and full size), blanket (queen size), pillow cases, also our towels. Then, arranged it through specified baskets before transferring through our Laundry rooms which nearly at our managers office. It’s not new for me folding linens because in our home place every day we wake up in the morning surely first to arrange your bed. However, I learned more things about some techniques and designed of folding and placing our linens.
5th Week (Housekeeping Department) Along days and week, our hotel great busy because a lot of events and occasions arrive at the function area, I helped them to arrange more chairs and tables, because I arrived much early in the morning, my duty was started much early 7:00 am to 4:00 pm in the morning. Is hard to wake up at 5:30 in the morning sometime, my parents approach me to wake up. Then I’m preparing myself for at least half hour to take my breakfast, taking bath wash, and ware my uniforms before I left the house. Along the way I travel for at least more than 30 hours to get arrive on hotel. For this week of our rush hours of duty cleaning the rooms with my Room Attendant and co-trainees the supervisor allowed me to use our vacuum cleaner to faster cleaning our rooms. Before she agreed to accept my request to use vacuum cleaner she instruct me first on how to use it properly such as proper assemble of those vacuum parts, applying air-freshener inside the container of the vacuum, turn on and off button, and proper form while using our vacuum cleaner. Also she approach me how expensive of the model of our vacuum cleaner so I carefully to use it.
6th week (Housekeeping Department) My Supervisor said that at this week my duty on housekeeping department has guaranteed finished at the follow day this week. So I’ve decided to work without assisting me of my Room Attendant and my supervisor on that day of each me actual monitor and observed my performance on that field of study. She taught some of my strength and my efficiency that need to improve. On that week, I decided to help to clean as much I can all areas of the hotel such us our lobby, hallways, kitchen room, mopping functions, cleaning more rooms . Lately on the following day, I realized that on housekeeping department on other side was an enjoy responsibilities because there’s peoples make you inspired and give you lot of learning and experience.
7th week (Front Office Department) On my 7th week still on the hand of Hotel Turista company. This day and week I prepare myself to practice my communication skills, having conversation among the guess, also to face and improve my personality characteristic because I’ve assign at Front Office Department. This week for me to much nervous and also I feel little bit of bashful. To refresh and relax my mind I appear on hotel much early to read those duties and responsibilities being Front Desk Attendant. When my duty gets started Mr. Rotsen Jay Fernandez thought me how to proper greet our guess in proper manner. Also giving for the guess fill-up form before their check-in such as giving information about our room rates, room classes, and what those available for them. Also that days and week he thought how to encode and decoding serve as our weekly report recorded and have been monitor by the use of computer. It was the big responsibility being front desk attendant because base on records and cashiering a little damage or shortage on recording can affect the day sales it may cause some times firing employees. So I’m carefully while encode and decode some items, and cash that spent by the guess.
8th weeks (Front Office Department) Same as my duties and responsibilities for this week wisely improving my communication skills while answering room phone calls to offer our available accommodations especially our Food and Beverage service that our customer or guess can properly having their time of check-in. During this week is rainy weather comes so quite inside hotel while some our guest having to relax and spread each day our overnight promo’s and discount of our hotel.
9th week (Front Office Department)
On this week a little more bust because a lot of check-in and check-out of guess arrive on our hotel plus more events on our functions rooms such as birthday, baptismal, and church meeting. So I’ve always have my overtime training on my department assisting our Front Office Attendant. Every night was fully booked, our promo’s always offer by the guess so I’m busy answering guess calls, were all busy. Each day of this week a kind of miss understanding I’ve experience when much check out of some guest has occurred, so I’ve requested to help housekeeper then later they accept my pleasing request. Then I help to make up least five (5) room bed. That time I experience a trouble in terms disposition. I realize is not good to left my assign duty at front office because it’s maybe later can cause much big problems.
10th Week (Front Office Department) On the 10th week of my on-job-training, showing for what I’m improve my personality working characteristic and base on 3 weeks training on Front Office Department. I think I already acquired those instructions and standard being Front Office Attendant Such as proper encode and decode accommodation and Food and Beverage sales items, proper filled up guess form, answering calls with humble personality. I give a lot thank to my instructors for what they contribute to improve self-personality and communication skills.
11th weeks (Front Office Department) On the quarter of this week of my practicum, I’ll finish my responsibility on front office department, so I talk to supervisor confederate evaluate my performance. She said for what my potential in term of handling guess and little factor of communicating that I need to approach. Hotel supervisor also finished my certification on Housekeeping, Front Office and Food and Beverage on that day during evaluation with required time of 600 hours hotel practicum experience but I’ve requested to experience having consideration to experience working on Reception area were this field I learned more things about how to handle such kind of events then she and our manager accept my pleasing request. Next week I’m starting my duty on Reception Department.

12th Week (Reception/Function Department) Last week finish on front office department now new opportunity and responsibility comes being a Receptionist. These departments help me to improve my skills and familiarity on events and occasions available for the guess. On my first day of training having my first event I’ve assign in catering department I remember my job training at my dining experience as food attendant, showing my skills in terms of skirting, proper pleasing and greeting our guess. First I greet the guess and pleasing them to fill up the attendance sheet with a smile and maintaining eye contact, and then I will assist them prior through their dinning guess table. Sometimes they always ask while expecting a number of guess has been seated. Be sure for the number of the guess your guest to avoid complaints lately of your guest. Then offer some drinks to over whelm your guess. If your drink has served promptly, ask your guess anything they need. Make sure before you leave them behind you always wait for their approval.
13th week (Reception/Function Department) This week being Receptionist I also responsible for assisting my Receptionist Coordinator for some paper sheets, proper arrangement of the events, help preparing invitations, providing some decorations, checking sound system, speakers and microphones to avoid delaying some flow especially some important event like wedding and meetings. On this week we expecting three (3) events which birthday, wedding and the church meeting. On this event I assist to take attendance of many guess with the receptionist it’s important to greet them first. Then I assigned to serving food and guess drinks took over catering department. This week I experience again as a waiter or being food attendant such as ensuring all tables are clean in proper standard of plate and glasses places. Always refilled cold water or ice tea drinks container. Always serve the food according to its proper arrangement. Later help busting-out some soiled dishes.
14th week (Reception/Function Department) More events like Baptismal and children’s birthday party working preparation. This occasion commonly always present on our function room. This time I’m helping preparing Balloon pillars, Loot bags, lifting giant tarpaulins, Balloon décor, and food carts for the near children’s event party. Also were going on baking shop in manila because to take prepare a birthday cake for the near time event. My time of my duty is recorded according to receptionist while I’m with her in manila. We arrive on time before the party was started. The entire guess has presence on this day of week. The Receptionist assigned me to observed children’s and reported any kind incidence while having their playing.
15th week (Reception Department)
This time my last week on the Hotel Turista when I finish my task being receptionist. With-out a certification but I enjoy for what I’ve learned during the days and weeks spending my time on Hotel Turista. This week we have two (2) events reservation we need to prepare, I help to skirt those tables and helping to décor Mindanao function room the biggest among the function room and a very tiring last day. Also I’ve assign to assisting guess to occupy their food for each table. That’s all I learn “THANKS FOR THE EXPERIENCE HOTEL TURITA”.

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